Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Star Wars: The Old Republic
GPO Box 1547
2001 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Star Wars: The Old Republic service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Star Wars: The Old Republic - Easy Method
What is Star Wars: The Old Republic
Star Wars: The Old Republic is a persistent-multiplayer online role playing service offering subscription and non-subscription access to a live game world, periodic expansions and microtransaction currency known as Cartel Coins. The publisher markets a range of recurring and non-recurring game-time products and states that subscribing grants unlimited gameplay, monthly in-game currency and access to updates.
The official purchase page lists recurring and non-recurring options priced in US dollars but available to players in this market; the published plans include 30-, 60-, 90- and 180-day recurring billing units plus single 60-day non-recurring purchases. These official plan descriptions provide the baseline for how billing cycles and renewals are represented by the publisher.
Subscription plans and approximate AU pricing
This table summarises the publisher's plan structure and provides approximate AUD equivalents using a recent mid-market USD-AUD rate. Exact AUD billing on an account may differ because the publisher or distribution platform can apply conversion policies and fees.
| Plan (publisher listing) | Billing model | Official amount (USD) | Approximate amount (A$) |
|---|---|---|---|
| 30-day recurring | Auto-renew every 30 days | US$14.99 | approx A$22.48 |
| 60-day recurring | Auto-renew every 60 days | US$14.99 per month (billed as US$29.98) | approx A$44.95 |
| 90-day recurring | Auto-renew every 90 days | US$13.99 per month (billed as US$41.97) | approx A$62.95 |
| 180-day recurring | Auto-renew every 180 days | US$12.99 per month (billed as US$77.94) | approx A$116.85 |
| 60-day non-recurring | One-time game time | US$29.98 (one-off) | approx A$44.95 |
Conversion used: mid-market USD to AUD rate around 1.499; amounts shown are approximate and rounded. Account statements may display slightly different AUD totals.
How cancellations typically affect Star Wars: The Old Republic subscriptions
Framework: The publisher treats recurring subscriptions as licences to access digital content with defined billing cycles. Cancelling a recurring subscription generally prevents further automatic renewals but does not necessarily produce a retroactive refund for time already billed.
Notice periods and billing cycles: Subscriptions are organised in fixed periods (30, 60, 90, 180 days). Cancelling before the next renewal usually stops future charges while access to the service is typically retained until the end of the already-paid billing period.
Proration and refunds: The standard commercial model for this service does not routinely prorate unused time or offer pro rata refunds for mid-period cancellations. Refunds are therefore limited and assessed against the publisher's terms of sale and applicable consumer law.
Cooling-off: For digital content delivered immediately, statutory cooling-off rights are constrained. Under these circumstances, the publisher's published "cancel anytime" messaging refers to stopping future billing rather than automatic entitlement to refunds for past periods.
Legal rights that matter for Star Wars: The Old Republic
In accordance with consumer protection law, a buyer may have remedies where there is a major failure to provide services or misleading representations about the product. Nevertheless, immediate access to digital content can limit the operation of standard cooling-off rules for distance selling.
Consequently, disputes over refunds often turn on whether the publisher breached contract terms, misrepresented the product or failed to deliver promised content. Keep documentary evidence of representations and dates to support any claim.
Customer experiences with cancellation: synthesis and analysis
What users report
Community accounts indicate two consistent themes: confusion when subscriptions are purchased via third-party storefronts and inconsistent discoverability of billing controls. Many posts describe uncertainty about whether a purchase is recurring and where the billing authority appears on a statement.
A separate set of reports highlights billing failures and downstream enforcement. Users who raised chargebacks described more severe account consequences, including account restriction or termination. Those reports indicate that a disputed payment can trigger a terms-of-service action separate from ordinary cancellation.
Recurring issues and practical takeaways
- Source of charge: Distinguish whether the charge originates from the publisher or a distribution platform; the origin affects billing statements and dispute pathways.
- Timing: A cancelled recurring subscription commonly remains active until the end of the paid period; expect access continuity rather than immediate termination.
- Refund likelihood: Refunds for past billing periods are uncommon absent a contractual breach, technical failure or statutory right to a remedy.
- Chargebacks: Financial disputes can escalate to contract enforcement including account suspension; choose dispute routes with awareness of contractual consequences.
- Record-keeping: Preserve receipts, transaction identifiers and timestamps to support any later consumer-law or dispute process.
Documentation checklist
- Receipt: Save the initial purchase receipt showing amount, date and payment method.
- Billing statements: Retain relevant bank or card statements showing the charge source and dates.
- Terms snapshot: Capture the terms of sale or licence text that applied at purchase time.
- Service access record: Keep evidence of service access through the paid period (login dates, in-game receipts).
- Dispute references: Record any case or reference numbers from a bank, card issuer or the publisher if a query is opened.
Disputes, chargebacks and contract enforcement
Contractual consequence: A chargeback is a unilateral financial dispute initiated with a payment provider. The publisher may treat an unsupported chargeback as a breach of the user agreement and may take disciplinary action in accordance with its terms.
Remedies pathway: Where a charge is incorrect or unauthorised, a buyer should evaluate the legal basis for a refund claim before involving a payment provider. A well-documented factual basis strengthens the position and reduces the risk of contract termination.
Statutory consumer protections apply where services are not supplied with due care or in accordance with representations. However, digital content access and immediate delivery commonly limit statutory cooling-off rights for these products.
Plan and purchase source comparison
This table highlights differences in billing source and renewal behaviour as described by users and official listings. It does not prescribe any operational cancellation channel.
| Purchase source | Billing source | Common user note |
|---|---|---|
| Publisher direct | Publisher billing system; listed as recurring or one-off | Official plans published in USD; account billing statements show publisher as merchant. |
| Third-party storefront | Storefront billing system | Storefront purchases may appear as separate merchant entries and have their own renewal settings; users report discoverability issues. |
| Prepaid time cards | One-off activation | Prepaid game-time is non-recurring by design but will convert to subscription only if a separate recurring product is purchased later. |
Short note on local consumer law
In relation to this service, statutory consumer guarantees may provide remedies where the service is not supplied with due care or fails to match representations. For digital content consumed immediately, cooling-off rights are limited but consumer guarantees for failure or non-conformity continue to apply.
If seeking an outcome based on consumer law, tie the claim to the specific service features or representations made by the publisher and supply the documentation checklist items above to substantiate the claim.
What to expect immediately after stopping further billing
Access timing: Expect that stopping future renewals will usually leave you with access until the end of the current paid period. The account will then either continue in free mode or lose subscriber-only benefits according to the published service rules.
Billing monitoring: Monitor subsequent statements for any residual or contested charges. If a charge appears in error, consult the documentation checklist and engage the relevant payments or dispute channel with evidence.
Practical risks and safeguards
Risk of service action: Financial disputes that are escalated without an evidentiary basis can result in account restriction under the terms of service. Therefore, prioritise documentation and, where appropriate, a contractual reconciliation rather than immediate chargebacks.
Tax and fees: The publisher indicates VAT/GST may be included where applicable; billed AUD equivalents can vary because of conversion or merchant policies.
Address
- Address: Electronic Arts Pty Ltd, GPO Box 1547, Sydney, NSW 2001
What to do after cancelling Star Wars: The Old Republic
After stopping future renewals, take these procedural steps to protect your position and keep options open for dispute or redress.
- Reconcile statements: Compare the transaction dates and amounts on bank/card statements with saved receipts and the publisher's plan descriptions.
- Preserve evidence: Keep copies of receipts, terms, in-game purchase confirmations and any publisher correspondence.
- Monitor account status: Verify subscriber-only benefits remain available through the paid period and note the exact expiry date.
- Prepare claims: If seeking a refund based on a breach or misrepresentation, document the legal basis and the precise remedies sought.
- Consider escalation carefully: If a payment dispute is necessary, weigh the contractual consequences described in the publisher's terms; document any communication with payment providers.
Final note: The publisher's official plan listing and community reports are the primary sources for how automatic renewals, billing cycles and enforcement play out in practice. For plan details consult the publisher's purchase listings and preserve contemporaneous evidence when seeking any remedy.