Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Stardew Valley
701 N. 36th St., Suite 200
98103 Seattle
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Stardew Valley service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Stardew Valley: Complete Guide
What is Stardew Valley
Stardew Valley is an indie farming-simulation video game created and maintained by ConcernedApe (Eric Barone). The game is sold as a one-time purchase on multiple platforms and receives long-term free updates from the developer, while occasionally appearing inside third-party subscription libraries. It is not structured as a native subscription service operated by ConcernedApe; access and refund rules therefore depend on the platform or retailer used to buy or licence the game.
Players typically acquire Stardew Valley through PC storefronts, console stores, or mobile app stores, and the experience differs by platform for pricing, ownership, and refund eligibility. Notably, the title has also appeared inside subscription services such as Xbox Game Pass and PlayStation’s subscription tiers, where access can be tied to an active subscription rather than a permanent purchase.
Why people cancel or seek refunds for Stardew Valley
Reasons vary: accidental purchase, duplicate purchases across platforms, technical incompatibility, change of mind, or loss of access when a subscription that provided the game ends. Buyers sometimes discover cheaper platform options after purchase or find the wrong platform version (for example, a console cartridge vs a digital copy).
How refunds and cancellations typically work for Stardew Valley
Because Stardew Valley is most often a single purchase, there is no universal “cancellation” mechanism like with recurring subscriptions. Refunds and access changes are governed by the storefront or subscription service you used. Expect platform-specific notice periods, automated eligibility rules, and discretionary exceptions.
When the game is provided through a subscription library, ending that subscription usually removes access immediately or at the next billing cycle. Refunds for unused subscription periods depend on the subscription provider’s rules and local consumer law.
Customer experience analysis with cancellations and refunds
What users report
Players report a mixture of straightforward refunds and friction. Many Steam users note the platform’s generous refund criteria (commonly cited as within 14 days and under 2 hours of playtime), and several community posts describe successful refunds for Stardew Valley when those thresholds were met.
Mobile purchases and console purchases generate more varied feedback. iOS users refer to Apple’s report-a-problem pathways and variable outcomes; Android/Google Play cases often mention a short automatic window then reliance on store or developer discretion. Physical retail returns follow store return policies and Australian consumer guarantees for faulty products.
Recurring issues and practical takeaways
Common complaints include confusion over platform ownership (a copy from a subscription library versus a permanent purchase), price discrepancies between stores, and unclear messaging from some sellers about digital consumer rights. Users also flag situations where digital licences were reclassified by a subscription provider, causing unexpected access changes.
Practical takeaways from real user experiences: keep clear records of where you bought the game, the purchase receipt and timestamps, and monitor playtime records where applicable; these are the core items storefronts review when deciding refund eligibility.
Documentation checklist
- Proof of purchase: store receipt, payment record or order ID.
- Purchase date and time: the exact timestamp helps verify eligibility windows.
- Platform account name: the account used to buy the game.
- Playtime or usage notes: accurate playtime is often a key eligibility factor on PC storefronts.
- Error logs or screenshots: when the basis for a refund is technical problems or missing features.
- Correspondence record: brief notes of any conversations or responses you received from the store or subscription provider.
Pricing and purchase options (overview)
| Platform / purchase type | Typical AU price or status | Notes |
|---|---|---|
| Digital console (Nintendo eShop example) | A$64.95 | Retailers show new Switch listings around this price; digital sale pricing varies. |
| Digital PC storefronts (Steam, GOG, Epic) | Varies (commonly under A$20 during sales) | Price and refund rules depend on the storefront and promotions. Steam historically dips under A$20 during sales. |
| Subscription library (Game Pass, PS subscription) | Included with subscription (price varies) | Access is tied to active subscription; ownership is not permanent. |
| Physical retail (cartridge/disc) | Varies (example board game or collector editions A$95+) | Physical prices vary widely; returns governed by store policy and consumer guarantees. |
Purchase type vs refund reality
| Purchase type | Typical refund rules |
|---|---|
| One-off digital purchase (PC) | Store rules apply (example: Steam commonly enforces 14 days and 2 hours of playtime as the standard guideline; exceptions exist for technical faults). |
| App store / mobile | App store policies and short automatic windows are common; platforms may review requests case-by-case. Australian consumer guarantees may still apply where content is faulty. |
| Subscription-provided access | Ending the subscription usually terminates access; refunds for unused subscription time depend on provider rules and any local consumer-law remedies. |
| Physical retail | Subject to store return policy and Australian Consumer Law for major failures; change-of-mind returns depend on merchant policy. |
What to expect during a refund or cancellation dispute
Expect an eligibility assessment: platforms typically verify purchase timestamps, playtime, and whether the product matches its description. Outcomes range from full refund to store credit or refusal. Timeframes vary; some reviews are automated, others require human review.
If a platform denies a refund but the product is faulty or misrepresented, consumer guarantees can create a legal basis for a remedy. Keep evidence and be prepared to escalate to a consumer agency if necessary. The ACCC and state consumer agencies treat digital content as covered by the same guarantees as physical goods in many situations.
Common pitfalls and how to avoid them
- Missing timestamps: not saving receipts or order IDs weakens a case.
- Assuming platform ownership: buying through a subscription library does not equal permanent ownership.
- Relying on change-of-mind: some retailers do not offer refunds for change of mind; consumer guarantees still apply for faults.
- Multiple purchases: buying the same title on several platforms can complicate refund eligibility and is a common reason for refund requests.
Effective dispute tips from cancellation specialists
First, collect concise evidence: purchase receipt, playtime, and a short factual note of what went wrong. Next, state the remedy you seek (refund, credit, or access fix) and keep records of any replies you receive. Be factual and brief in any correspondence you keep for your records.
When a platform cites eligibility rules, check whether the issue could fall under a consumer guarantee (for example, a technical failure that renders the software unfit for purpose). If so, note that consumer-law remedies may apply and retain all evidence.
Address
- Address: ConcernedApe LLC, 701 N. 36th St. Suite 200, Seattle, Washington 98103, United States
What to do after cancelling Stardew Valley
After access ends or a refund is processed, check your billing statements for stray charges or unexpected renewals. Keep the documentation you used during the dispute for at least two billing cycles.
If access was tied to a subscription, audit other subscriptions in your account to avoid unwanted renewals. If a refund was granted, note the refund method and expected time to post to your original payment.
Finally, if you believe consumer guarantees apply and the store or service refuses redress, contact your state or territory consumer protection agency or the ACCC with your evidence and a concise timeline of events. They can advise on next steps and possible escalation.