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I hereby notify you of my decision to terminate the contract relating to the Toreba service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
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Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
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- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Toreba: Complete Guide
What is Toreba
Toreba is a live remote claw machine service run by CyberStep where players use virtual credits called TP to play real arcade machines over the internet and have won prizes shipped to them. The platform sells TP packs and offers a recurring membership known as Toreba Prime which supplies a monthly TP allotment and occasional access to prime-only machines. The mobile store listings confirm in-app purchases for Prime and various TP packs, showing that some subscriptions and packs are handled through the app marketplaces rather than direct billing.
Toreba’s value proposition is simple: pay TP, play real machines, and have physical prizes sent when you win. That model produces a mix of microtransactions, recurring membership charges and occasional shipping rules that affect cost and refund expectations for users.
Why people cancel
First, rising cost. Many players report that the real-money cost per play can accumulate quickly once TP is purchased. Next, changing shipping conditions and restrictions can make wins impractical or very expensive to receive. Finally, billing surprises - duplicate charges, unexpected renewals, or confusion about who billed the subscription - push users to cancel.
How cancellations typically work for Toreba
Most Toreba subscriptions are recurring and renew automatically on a monthly cycle. Billing route matters: subscriptions purchased through an app marketplace are subject to that marketplace’s renewal and refund rules, while direct purchases may be governed by Toreba’s own terms of service.
Notice periods and proration: auto-renewing monthly memberships generally continue until the current paid period ends. Proration for partial months is uncommon for low-cost monthly memberships; refunds for unused time are often limited or denied depending on the billing route and terms. Users have reported that refunds are rare under the platform terms.
Cooling-off period: consumer law in this jurisdiction can provide limited rights for distance and unsolicited services, but digital consumables (virtual tokens, instant-access subscriptions) often have reduced cooling-off protections once the benefit has been supplied. Where a marketplace handles the sale, the marketplace policy is usually decisive for refunds.
Subscription plans and pricing
| Plan | Typical benefit | Price (AUD) |
|---|---|---|
| Toreba Prime (monthly) | Monthly TP allotment (commonly 10,000 TP) and access to some prime-only machines | Varies by store and region; in-app listing shows US price US$3.49 (approx A$5) - shown as approx where required. |
| TP packs (small to large) | Bundles of TP for plays; size and bonus vary by pack | Varies - marketplace and browser prices differ; tax may apply |
Pricing is frequently presented inside app storefronts and can differ between browser checkout and app purchases. Users commonly note higher per-TP costs inside app purchases compared with browser recharges.
| Billing route | Typical impact on refunds and renewals |
|---|---|
| App marketplace (Apple / Google) | Subject to marketplace refund and renewal policies; price shown in marketplace, different tax/fees |
| Direct billing to platform | Subject to Toreba terms of service; platform decisions affect refunds and account actions |
Customer experiences with cancellation
What users report
Users on public forums commonly report several concrete patterns: duplicate or multiple charges appearing at renewal, a lack of refunds for unused months, and confusion when a payment method used (for example a gift card versus an app store) makes the cancellation path unclear. Some users explicitly note they could not find a straightforward route to cancel when their subscription was linked to a third-party marketplace.
Shipping and region limitations have also caused cancellations. Several posts indicate shipping stoppages or delays for certain regions, creating long prize queues and prompting users to end memberships when shipping becomes unusable. User sentiment around refunds is mixed but often negative; many thread responses say the company seldom issues refunds for subscriptions.
Recurring issues and practical takeaways
First: check how you were billed. Community feedback makes it clear that billing route changes how disputes and refunds are handled. Second: expect limited refunds for virtual currency or already-provided subscription benefits. Third: duplicate charges are a known problem for some users; keep an eye on your statement around renewal dates.
Practical takeaway: document everything around the date of renewal, the amount charged and the balance of TP in your account. That evidence is the single most useful item if you later need to request a remedy through your payment provider or dispute an unauthorised charge.
Common pitfalls and mistakes to avoid
- Ignoring renewal timing: let a recurring billing cycle pass without checking and you may lose a month with little recourse.
- Using marketplace purchases without checking differences: app-store purchases can cost more per TP and follow different refund rules.
- Spending newly credited TP immediately: if a charge is later contested, spending those TP can complicate account reconciliations.
- Not keeping transaction records: missing receipts or statement entries makes disputes harder to argue.
Documentation checklist
- Transaction dates: date and time of each renewal charge you want to dispute.
- Amount: the exact A$ amount shown on your bank or card statement.
- Billing route note: whether the charge came from an app marketplace or directly from the platform.
- Account balance: TP balance snapshot at time of charge, if available.
- Correspondence record: copies of any replies or reference numbers you received (if any).
What to expect after requesting cancellation
Expect the current paid period to usually remain active until it expires. Access to prime benefits or the monthly TP allotment typically continues until the end of that cycle. Immediate proration or partial refunds are uncommon for digital token memberships, especially for small-value monthly plans.
If you notice unexpected additional charges after you requested cancellation, monitor your bank statement closely. Community reports show that duplicate charges have occurred, and users sometimes needed to escalate via the payment provider to resolve billing errors.
Handling disputes and refunds
First, use your documentation checklist when presenting your case. Next, understand that the refund outcome often depends on the billing route: marketplace policies override platform policies for marketplace purchases. If a charge is unauthorised or clearly erroneous, your payment provider has dispute mechanisms to consider.
Keep your claim factual: list dates, amounts and the exact reason you consider the charge disputed. Avoid speculation in your supporting notes and focus on the evidence you collected at the time of charge.
Short note on consumer rights related to Toreba
Consumer protections for digital goods vary. For Toreba specifically, virtual tokens and instant digital benefits generally have less scope for mandatory refunds once delivered. Where a sale occurs through a third-party marketplace, that marketplace’s refund and consumer policies often apply first. Check the applicable marketplace rules and the platform’s terms to see what remedies might be available.
Address
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What to do after cancelling Toreba
Monitor your bank or card statements for at least two billing cycles after cancellation. If you see unexpected renewals or duplicate debits, prepare your documentation checklist and raise the issue with your payment provider.
Additionally, preserve any remaining TP until the billing situation is clarified. If you decide to reopen or close the account later, having TP in reserve can reduce wasted value if a partial remedy is reached.
Finally, consider adjusting how you purchase TP in future: compare browser checkout and marketplace prices, and track your spending carefully to avoid repeat issues.