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I hereby notify you of my decision to terminate the contract relating to the Ubisoft+ (Uplay Plus) service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Ubisoft+ (Uplay Plus) - Easy Method
What is Ubisoft+ (Uplay Plus)
Ubisoft+ (formerly marketed as Uplay Plus) is a subscription service that provides access to a curated library of Ubisoft titles, including premium editions, expansions and monthly rewards. The service is offered in several flavours across platforms: a Classics tier with a back-catalog selection and a Premium or Multi-Access tier that includes day-one premium editions and broader platform access. Publication and partner listings show different prices depending on platform and plan.
Platform partnerships change how the subscription is packaged and billed: for example, PlayStation listings show a Ubisoft+ Classics monthly price of A$9.95, while Xbox storefront information lists a Ubisoft+ Premium/Multi-Access listing near A$23.95 per month. Promotional offers such as introductory A$1 or free-month trials are periodically used to attract new subscribers.
| Plan | Typical monthly price (A$) | Common platforms | Core features |
|---|---|---|---|
| Ubisoft+ Classics | A$9.95 | PlayStation, PC (selected) | Curated back catalogue; access to listed titles |
| Ubisoft+ Premium / Multi-Access | A$23.95 (example Xbox listing) | Xbox, PC, Amazon Luna | Premium editions, DLC, day-one releases, cross-platform access |
| Ubisoft Store / PC listing | Varies | PC (Ubisoft Connect) | Premium editions; pricing can differ by region and channel |
How cancellations typically work for Ubisoft+ (Uplay Plus)
Contractually, Ubisoft+ subscriptions are recurring and billed at set intervals (typically monthly). Access commonly continues until the end of the then-current billing period even after termination is effective, rather than being cut immediately. Official partner pages note that cancellation normally prevents future payments but does not automatically produce refunds for amounts already charged for the current period.
Proration and refunds: the published partner guidance for some storefronts explicitly states there will be no refund for payments already made for the current billing period. Nevertheless, statutory consumer guarantees may give rise to refunds or other remedies where digital content is faulty or materially different from what was promised. Consequently, contractual terms that attempt to exclude those statutory remedies may not be enforceable.
Promotions and free trials: promotional periods typically convert into paid subscriptions at the end of the trial if not cancelled before renewal. Because timing determines whether a charge occurs, attention to the billing date is critical to avoid an unintended renewal charge. Official promotion pages confirm introductory pricing and trial structures.
Customer experiences with cancellation
What users report
Public feedback aggregated from review platforms and discussion forums shows two recurring themes: first, dissatisfaction over the user experience and perceived difficulty cancelling; second, frustration about being charged after an attempted cancellation or receiving no refund for a renewal. Trustpilot scores for Ubisoft indicate low overall satisfaction with customer service responses.
Some forum posts state: "There is absolutely no way to cancel Ubisoft Plus." This captures the tone of multiple user reports where interface errors, navigation confusion or perceived opaque processes led to escalated complaints. Other posts describe successful cancellations but warn that refunds were not granted for already billed periods.
Recurring issues and practical takeaways
Recurring issues identified across public feedback include inconsistent platform behaviour (different cancellation/billing rules per partner), UI problems that confuse where a subscription appears, and long response times or poor senior-level escalation on complaints. Trust and reputation scores have been affected as a result.
Practical legal takeaways from user reports: keep contemporaneous documentation of any cancellation attempt and of the billing cycle; monitor bank or card statements closely after the expected termination date; and be prepared to rely on statutory consumer guarantees for defective digital supply. Where a paid renewal occurs unexpectedly and a refund is sought, the strongest outcomes historically arise when consumers present clear evidence, cite applicable consumer law and escalate through formal dispute channels.
| Reported problem | Typical consequence | Practical response |
|---|---|---|
| Interface or link errors | Unable to locate subscription controls; risk of renewal | Document times/dates of interaction; preserve screenshots and receipts |
| Charges after cancellation | Out-of-pocket renewal; dispute required | Track billing cycle and produce proof of cancellation attempts and dates |
| Different platform billing rules | Varied prices and refund policies | Note the channel of purchase and associated published terms |
Consumer law considerations relevant to Ubisoft+ (Uplay Plus)
Digital subscriptions are subject to consumer guarantees: digital content must be of acceptable quality and match its description. If Ubisoft+ fails to deliver core features or is materially different from representations, consumers may be entitled to remedies including refund, replacement or repair of the digital service. Legal guidance confirms digital content and subscriptions are not exempt from these statutory rights.
Cooling-off and cancellation rights: there is no universal automatic cooling-off right for commenced digital supply. However, draft and evolving regulatory regimes have considered specific renewal cooling-off protections for subscription contracts and renewals. The availability of a cooling-off refund will depend on the facts, the timing of the cancellation relative to supply and whether the merchant complied with required disclosure obligations. If mandatory pre-contract disclosure was deficient, statutory protections may be stronger.
Documentation checklist
- Subscription details: plan name, purchase date, promotional terms, platform of purchase.
- Billing records: receipts, transaction IDs, card statement entries showing amounts and dates.
- Proof of correspondence: dates and content of any messages, ticket numbers, and reference IDs from support interactions.
- Evidence of attempted cancellation: timestamps, screenshots, and any confirmation text shown at the time of the action.
- Error evidence: screenshots of interface errors, broken links or 404 pages that prevented an action.
- Consumer law notes: copy relevant policy excerpts (statements about refunds, trial terms, and partner billing) and the ACL references you intend to rely on.
Address
- Address: 2-14 Mountain St, Ultimo, New South Wales 2007
What to do after cancelling Ubisoft+ (Uplay Plus)
Monitor the next two billing cycles to confirm that renewals have stopped and that no further amounts are debited. If a renewal charge appears unexpectedly, gather the documentation checklist items and consider escalation under your payment instrument's dispute procedures and consumer protection channels. Be mindful that dispute processes are time-sensitive.
Preserve access-critical data such as save files or licences you may wish to retain; partner guidance indicates saved game data is typically unaffected by subscription lapse but local storage behaviour varies by platform. Consider whether you need to repurchase any titles you wish to keep.
If you consider formal complaint action, document chronology, cite the relevant statutory consumer guarantees and seek written acknowledgment of the outcome you seek. Regulatory authorities can investigate systemic problems where patterns of conduct show non-compliance with fair trading obligations.