Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – 10 Gym
10 W Fyans St
3220 Newtown
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the 10 Gym service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel 10 Gym: Complete Guide
What is 10 Gym
10 Gym is a local fitness club operating a 24/7 facility with group classes, strength and cardio equipment, personal training and sports-medicine links through its operator. Membership tiers include weekly billed adult, student and senior options and special promotional offers for new members. The facility is run with a mix of term memberships (including 12-month options) and ongoing fortnightly/weekly direct-debit plans; joining fees, suspension rules and a cooling-off period are documented in the gym terms and conditions.
Customer experience with cancellations
What users report
Public feedback collected from forums and complaint platforms shows a mix of straightforward closures and disputed charges. Some members describe smooth cancellations where the gym acknowledged the notice and final payments; others report surprise about minimum terms, unexpected cancellation fees and delayed refund handling. One member wrote they were told they could cancel after three months but later told they had a 12-month contract, which became the focal point of their dispute.
Recurring issues and practical takeaways
Common problems raised by users include confusion over minimum terms versus ongoing monthly/weekly billing, direct-debit timing that results in an extra fortnightly charge during a notice period, and inconsistent front-line staff statements about cancellation rules. Users advise keeping signed agreements and payment records, and checking terms for cooling-off and suspension windows before assuming a membership is month-to-month.
How cancellations typically work for 10 Gym subscriptions
Key contractual points in the gym terms affect how cancellations unfold: a seven (7) business day cooling-off period for new agreements, notice requirements for cancellations after that period, and possible cancellation fees or deductions for services already provided. The gym uses a third-party payment processor for direct debit arrangements; that affects timing of debits and how failed payments are handled.
Expect the membership to show both the minimum commitment (for example, a 3 or 12 month term) and whether your plan converts to ongoing fortnightly billing after the term. If you are on a term membership, cancellations before expiry are subject to the contract's notice and fee clauses. The terms also explain suspension rules and transfer options that can be relevant alternatives to immediate cancellation.
Subscription plans and pricing
| Plan | Price (typical) | Notes |
|---|---|---|
| Adult membership | A$25.50/week | Unlimited access; minimum 3 months on advertised adult rate. |
| Student membership | A$21.50/week | Requires student eligibility; minimum 3 months. |
| Senior membership | A$21.50/week | Discounted weekly rate; minimum 3 months. |
| Promotional offer (new members) | A$10/week (example promotional rate) | Short term promotion; joining fee may apply. |
Prices and offers vary by promotion period and are published by the gym; always cross-check the plan name and the stated minimum term on the agreement.
Plan comparison - features
| Feature | Adult | Student | Senior |
|---|---|---|---|
| 24/7 access | Yes | Yes | Yes |
| Group classes | Included | Included | Included |
| Minimum commitment | 3 months (typical) | 3 months (typical) | 3 months (typical) |
What to expect when you initiate cancellation
The contract lists a cooling-off window for new memberships; cancellations in that window attract refunds minus reasonable deductions for services already provided. After the cooling-off window, the contract sets notice periods and may require payment of outstanding instalments or a cancellation fee as specified in the membership agreement.
Since the gym uses a third-party direct-debit arrangement, timing matters: a debit scheduled shortly after a notice may still be taken under the payment processor rules. Members commonly report receiving a final invoice that includes any outstanding fortnightly charge plus applicable annual or joining fees if they fall within the notice period.
Documentation checklist
- Signed membership agreement: keep the original or a clear copy showing plan, start date and minimum term.
- Proof of payments: bank statements or payment receipts showing direct-debit transactions and joining fees.
- Notice evidence: record the date you provided notice and how you did so (retain any written acknowledgement).
- Cooling-off evidence: if cancelling within 7 business days, keep timestamped proof of the cancellation request and any returned membership items.
- Correspondence log: dates, staff names, and summary of conversations where staff gave conflicting information.
Common pitfalls and how to avoid them
- 1. Misreading minimum term: verify whether your plan is a term membership or ongoing fortnightly billing in the contract.
- 2. Timing of final debit: anticipate one more direct-debit during any written notice period and budget accordingly.
- 3. Unclear staff advice: do not rely solely on verbal assurances; insist on the term being visible on your signed agreement.
- 4. Failure to return supplied items: some refunds during cooling-off require return of key tags or merchandise; check your agreement.
- 5. Overlooking suspension options: if you need a temporary halt, the contract lists suspension rules and associated fees which may be preferable to immediate cancellation.
Dealing with disputed charges
If a charge appears after cancellation, gather your documentation first: the signed agreement, payment history and any acknowledgement of cancellation. Consumer complaint records show disputes often arise from mismatch between staff statements and the written agreement; documentation is the deciding factor.
Where a debit appears incorrectly, most members start by requesting a written transaction breakdown and then, if unresolved, raise a formal dispute with their payment provider or raise the issue with a consumer protection body. Keep the timeline of events clear and concise.
Address
- Address: 10 W Fyans St, Newtown VIC 3220, Australia
Practical insider tips
- Confirm the effective cancellation date: request the exact date your membership and direct-debit obligations end as recorded in the gym’s file.
- Monitor two fortnights: check bank statements for two billing cycles after your recorded cancellation date to confirm no further debits occur.
- Keep receipts until final reconciliation: retain records for at least 12 months after cancellation in case of late disputes.
- Ask for a written acknowledgement: a short written confirmation that your membership is cancelled and when payments will cease is valuable evidence.
- Consider transfer or suspension: if early term exit carries a heavy fee, a transfer to another member or a suspension might reduce costs.
What to do after cancelling 10 Gym
Immediately after the gym records your cancellation, monitor your nominated payment account for expected final debits and any refunds. If an unexpected charge appears, use your documentation to query the transaction promptly with the payment processor or financial institution.
If the gym does not acknowledge the cancellation or a dispute remains unresolved, escalate with the appropriate consumer protection agency and provide the signed agreement and payment evidence. Keep all records concise and dated to speed resolution.
Finally, consider replacing the membership with a short-term alternative or pay-as-you-go access while any disputes clear to avoid double payments. Track the outcome, note any improvements the gym offers for future references, and file feedback on public review platforms to help other members make informed choices.