Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – 247 Fitness
Down End Road
PO16 8TS Fareham
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the 247 Fitness service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel 247 Fitness: Complete Guide
What is 247 Fitness
247 Fitness is a gym/fitness brand that markets round-the-clock access and subscription-based membership plans that vary by duration and benefits. The brand operates internationally and publicly lists multi-length plans (monthly, 3-month, 6-month, 12-month) on its official membership pages; those published rates are in the brand's local currency on the official site and translate to significantly different amounts when converted to AUD.
In practice the 247/24-7 naming is used by a variety of independent gym operators and small chains in Australia; many local operators offer weekly or monthly direct-debit memberships, upfront prepaid options, and casual passes. Pricing, billing mechanics and cancellation rules therefore vary by location and by the corporate entity behind each club.
| Source plan (published) | Listed amount | Approx. AUD equivalent |
|---|---|---|
| Website listed example - 12 month monthly rate | S$98/month | Approx A$114/month (conversion used: S$1 = A$1.1614). |
| Website listed example - 1 month rate | S$178/month | Approx A$207/month (approx). |
Customer experience: cancellation at 247 Fitness
What users report
Public reviews for clubs using the 24/7 or 247 name show a mix of positive comments about access and convenience and repeated negative feedback about cancelling memberships. Several reviewers report repeated debits after they attempted to stop membership; others describe long waits for refunds after club closures. These reports come from local review platforms and news coverage describing unresolved refunds and regulatory actions in some cases.
Recurring issues and practical takeaways
Review patterns most often point to the same practical problems: unclear notice-period language, prepaid (non-refundable) clauses, and ongoing direct-debit arrangements that continue if a cancellation request is not processed precisely as required. Members commonly need to prove timing of their cancellation request, show payments made during any required notice period, and document communications about refunds when a club closes or changes ownership.
How cancellations typically work for 247 Fitness memberships
Most local 24/7-style operators use a small set of contractual models: no lock-in ongoing direct-debit, fixed-term (for example 6 or 12 months), or paid-in-full prepaid memberships. Each model has different consequences for cancellation, refunds and liability for remaining fees.
Typical mechanics you should expect: a defined cooling-off period (commonly 48 hours to 7 days) that allows a full or prorated refund for new joins; a notice period for cancelling ongoing debits (often 14 to 30 days); and explicit no-refund rules on upfront paid-in-full contracts unless exceptional circumstances apply. These contractual points appear repeatedly in Australian club terms and in 24/7 branded operator T&Cs.
| Plan type | Common billing method | Typical cancellation consequence |
|---|---|---|
| Ongoing direct-debit (no lock-in) | Weekly/fortnightly/monthly debits | Notice period required; debits continue during notice. |
| Fixed-term direct-debit (6 - 12 months) | Automatic debits until minimum term met | Early termination may trigger cancellation fee or no refund. |
| Paid in full (PIF) | One upfront payment | Usually non-refundable unless contract allows refunds for specified reasons. |
What to expect from billing, refunds and proration for 247 Fitness
Billing cycles commonly continue through any contractual notice period; that means final payments may be taken while the membership remains active for the notice window. Expect clubs to require accounts to be up to date before processing termination.
Refunds are usually limited: prepaid fees are frequently non-refundable except in clearly stated circumstances (for example, verified long-term medical incapacity or permanent relocation where T&Cs provide an exception). Pro rata refunds are sometimes offered during cooling-off periods but are rare once a minimum term is in effect.
Documentation checklist
- Membership proof: copy or screenshot of your membership agreement and plan type.
- Payment records: bank/statement entries showing debits and dates.
- Dates and timelines: clear note of join date, requested cancellation date and next scheduled debit.
- Refund receipts: any confirmation or refund transaction IDs issued by the club.
- Policy extracts: short quoted lines from the club's T&Cs that explain cooling-off, notice period and refund rules.
Disputes, chargebacks and regulator routes for 247 Fitness
If charges continue after you believe a membership should have stopped, you may consider disputing transactions with your payment provider. Banks and card schemes assess these disputes against the contract terms and evidence you provide. Keep your documentation checklist items ready to support any dispute.
If a club closes or there is evidence of mismanagement (for example, insolvency or regulatory enforcement), consumer protection agencies and small-claims tribunals are the usual escalation routes. News reports show cases where closures left members awaiting refunds while creditors and regulators intervened. Keep realistic expectations about timelines in insolvency situations.
Common pitfalls and mistakes to avoid with 247 Fitness
- Missing notice windows: failing to respect the contract's required notice period often results in further debits.
- Assuming prepaid refunds: paid-in-full memberships are often non-refundable; check terms before assuming a return of funds.
- Not keeping records: lack of dated evidence is the single biggest obstacle in disputes.
- Confusing similar brand names: many independent gyms use "24/7" or "247" in their trading name; confirm the exact legal entity on your paperwork.
How to prepare your case if debits continue after you cancelled 247 Fitness
First assemble the documentation checklist and create a clear, dated timeline of events showing when you tried to stop the membership and any debits that followed. Next, request written confirmation of the membership status from the club if available in their published materials and keep any automated receipts or membership IDs. Use the evidence package when contacting your payment provider or filing a consumer complaint.
Practical examples from real users about cancelling 247 Fitness
Example paraphrase from a member review: a member reported multiple unsuccessful cancellation attempts and ongoing debits for months, ultimately escalating to a dispute with the bank and a formal complaint to a consumer body. Another account described being told by staff that a cancellation had been processed while debits continued for several weeks afterward. These recurring themes highlight the importance of dated records.
Service-specific terms to watch for in 247 Fitness contracts
Look for clauses that name: minimum membership term, cooling-off period length, notice period in days, whether membership must be active during notice, upfront payment refund rules, and any stated administration or cancellation fees. These exact terms determine whether a refund or early termination charge applies. Many 24/7 operators include a 30-day notice requirement and explicit non-refund language for paid-in-full memberships.
Useful templates and evidence formats (what to keep) for 247 Fitness
- Screenshot of terms: image of the T&Cs page showing applicable clauses and the date you accessed it.
- Statement extracts: cropped bank statement lines with transaction date, merchant name and amount.
- Timeline table: short table listing sign-up date, any formal requests (if applicable), and subsequent debits with dates.
Address
- Address: 247 Fitness Down End Road, Fareham, Hampshire, England, PO16 8TS
What to do after cancelling 247 Fitness
After you believe a membership has ended, continue monitoring bank and card statements for at least two full billing cycles. Keep your documentation packaged and dated in case you need to open a dispute with your payment provider or lodge a complaint with a consumer affairs office. If a refund is delayed, prepare an evidence summary so you can present a concise case to third parties.
Finally, consider switching to a membership model type that suits your risk tolerance if you rejoin any 24/7-style club: if you want maximum flexibility, look for shorter minimum terms and clearer written cancellation clauses at the point of sign-up. When comparing offers, prioritise transparent T&Cs over promotional price reductions.