How to Cancel 9Round: Step-by-Step Guide

What is 9Round

9Round is a kickboxing-themed circuit training franchise that offers 30-minute, trainer-led workouts and membership access to studios and a digital on-demand platform called 9RoundNOW. The brand operates via local franchised clubs as well as a global digital subscription for workout videos and nutrition tools. 9RoundNOW lists a free trial option and two primary digital packages: a monthly subscription billed monthly and an annual plan billed yearly.

Subscription plans and pricing for 9Round

9Round’s digital offering (9RoundNOW) shows a low-cost monthly option and an annual plan for those who prefer a one-off payment. Local studio membership costs vary by franchise, and promotional offers (for example introductory multi-week deals) also appear from time to time.

9Round promotional pages reference introductory trials and short-term offers such as multi-week trials for an upfront fee, with recurring debits starting after the promotional period ends. Always check the exact offer details and billing date for the plan you purchased.

How cancellations typically work for 9Round memberships

Terms published by 9Round state that cancellations generally take effect at the end of the current billing period and that payments are nonrefundable, with no credits for partially used periods. This applies to recurring digital subscriptions and is reflected in studio membership policies that can vary by location.

For free trials the published terms make clear that you must cancel before the trial ends to avoid the first billed period. For paid plans, the membership will usually continue until the end of the period already paid for.

Customer experiences with 9Round cancellation

What users report

Public reviews and complaint threads show recurring themes: members reporting difficulty with stopping future charges, disputes over whether cancellation took effect, and frustrations when a studio enforces fixed-term agreements. Several reviews name billing as the core problem rather than workout quality.

Examples from consumer reviews include members saying they were billed after requesting cancellation and others reporting that annual contracts or term memberships were enforced even when service use stopped for health reasons. Some reviewers report positive interactions with trainers but frustration with billing administration.

Recurring issues and practical takeaways

Users most commonly cite three problem areas: unclear or variable contract terms at the club level, timing of cancellations relative to billing cycles, and disputes over refunds or termination fees for fixed-term contracts. This pattern suggests focusing your attention on the contract terms you signed and the exact dates and amounts on your statements.

Practical takeaways from real user reports: document every transaction, know the effective billing date for any trial or promotional period, and expect that local franchise agreements may include different notice or termination clauses compared with the digital plan.

Consumer rights that matter for 9Round memberships

State consumer authorities and the fitness industry code establish protections that affect gym and studio memberships, including cooling-off periods and limits on unfair contract terms. These protections interact with 9Round’s terms: a 9Round member may have rights under the applicable fitness industry code or state law that affect cooling-off, reasoned termination for injury, and required contract information.

Specific protections vary by state - examples include 48-hour or seven-day cooling-off windows and restrictions on excessively long prepaid terms. If a local studio’s contract conflicts with statutory protections, the statutory protections generally prevail. Keep this in mind when assessing 9Round studio agreements.

Documentation checklist

• Membership agreement: a copy of the signed or accepted agreement and any promotional terms.
• Start date and plan details: the date you joined, plan name, trial start/end dates and billed amounts.
• Payment records: bank or card statements showing all 9Round charges.
• Correspondence record: dates and brief notes of any contact with the studio or account team.
• Medical or relocation evidence: if cancellation is for health or relocation, relevant documentation to support the claim.
• Proof of service use: attendance records or lack of attendance if fitness use is disputed.
• Confirmation of cancellation: any acknowledgement or reference number you received when the provider recorded your cancellation.

Disputes, chargebacks and refunds for 9Round

If you believe charges are incorrect, gather the documentation above and review the membership terms for stated refund and termination rules. 9Round terms indicate payments are nonrefundable for partially used periods, but statutory consumer protections may still apply depending on the circumstance.

When disputing a charge, financial institutions and regulators will typically ask for clear evidence: transaction dates, the membership agreement, and correspondence. The outcome depends on facts - for example, whether the payment was authorised, whether a cooling-off period applied, and whether a studio followed the fitness code of practice.

Common pitfalls to avoid with 9Round memberships

• Overlooking the billing date: cancelling without regard for the next billing date can leave you charged for another period.
• Signing a long-term contract without clear terms: fixed-term studio contracts can include early-termination fees or obligations you did not expect.
• Failing to keep evidence: lacking written or recorded proof of payments and requests weakens disputes.
• Assuming franchise uniformity: local clubs may enforce different rules than the brand’s digital terms.

Tables: features and comparison

Address

• Address: 2411 Galpin Court, Suite 110, Chanhassen, MN 55317

This corporate address appears in 9Round site terms and privacy policy as the office controlling the site. It is provided here for reference only.

What to do after cancelling 9Round

After you have initiated a cancellation, monitor your bank and card statements for at least two billing cycles to confirm there are no further unauthorised debits. Keep all documentation in a single folder and note the effective date the provider records for termination.

If a charge appears after the effective date, prepare your documentation and follow the dispute steps available through your payment provider and local consumer authority. If the charge is ongoing and unresolved, you may escalate with your state fair trading body or the Australian Competition and Consumer Commission depending on the issue.

Finally, consider switching to a different plan, freezing options if offered by your studio, or seeking written confirmation of no further financial obligation. Retain that confirmation as your strongest protection against future billing disputes.