Serviço de cancelamento N°1 em United States
Número de contrato:
À atenção de:
Departamento de Cancelamentos – Aaptiv
20371 Irvine Avenue, Suite 120
92660 Newport Beach
Assunto: Cancelamento de contrato – Notificação por email certificado
Exmos. Senhores,
Venho por este meio notificá-los da minha decisão de rescindir o contrato número relativo ao serviço Aaptiv. Esta notificação constitui uma intenção firme, clara e inequívoca de cancelar o contrato, com efeitos a partir da primeira data possível ou de acordo com o período de aviso prévio contratual aplicável.
Solicito que tomem todas as medidas necessárias para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a correta receção deste pedido;
– e, quando aplicável, enviar-me o extrato final ou confirmação de saldo.
Este cancelamento é-vos enviado por email certificado. O envio, o carimbo de data/hora e a integridade do conteúdo estão estabelecidos, tornando-o uma prova equivalente que cumpre os requisitos de prova eletrónica. Dispõem, portanto, de todos os elementos necessários para processar corretamente este cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e liberdade contratual.
Em conformidade com a Lei de Defesa do Consumidor e a regulamentação de proteção de dados, solicito também que:
– eliminem todos os meus dados pessoais não necessários para as vossas obrigações legais ou contabilísticas;
– encerrem todas as contas pessoais associadas;
– e me confirmem a eliminação efetiva dos dados de acordo com os direitos aplicáveis em matéria de proteção da privacidade.
Conservo uma cópia integral desta notificação, bem como a prova de envio.
Com os melhores cumprimentos,
11/01/2026
How to Cancel Aaptiv: Complete Guide
What is Aaptiv
Aaptiv is a subscription fitness service that combines audio-led workouts with a network component that links users to partner gyms and studio classes. The service offers a large library of guided workouts across modalities such as running, strength, yoga, meditation and studio classes, and it sells recurring digital memberships on a monthly or annual basis. Official materials list a monthly plan and an annual plan as the standard subscription options, with the vendor noting automatic renewal and timed renewal windows.
For pricing reference, Aaptiv’s published plan amounts are listed on their support pages and their terms, and regional charges may vary depending on how you purchased the subscription (directly or via an app marketplace). The support pages and terms describe automatic renewals and a notice window that affects whether you will be charged at renewal.
Customer experiences with cancellation
What users report
Public reviews and forum posts show a mix of experiences. Many users praise the audio workouts, but a consistent set of complaints relates to billing, unplanned price increases, and delays or difficulties resolving subscription issues. Review threads frequently mention slow responses from the vendor and frustration where gym network access changed after subscription.
Representative user feedback includes short, pointed observations such as "customer service is awful" and reports of being charged after expecting cancellation. Those short quotes and complaint themes appear repeatedly on independent review sites.
Recurring issues and practical takeaways
Users commonly report these patterns: billing that renews automatically, confusion when a plan changes or a partner gym leaves the network, and uneven response times from support. In practice this means keeping clear records of purchase receipts, renewal dates, and any in‑app or transaction confirmations is the most effective safeguard.
How cancellations typically work for Aaptiv subscriptions
Core principle: the method that stops future charges depends on where the subscription was purchased. Aaptiv’s publicly stated policy emphasises that subscriptions are set to renew automatically unless cancelled before the renewal window. The vendor notes a specific advance notice window to avoid renewal charges.
Notice periods and billing cycle: Aaptiv’s support content states a threshold period before renewal after which a renewal will be charged if cancellation is not registered. This notice window is an important date to track because missing it will trigger the next billing cycle.
Proration and access: According to published terms, if a subscription is cancelled and not refunded, access typically continues until the end of the current paid billing period. Refunds may be handled differently depending on how payment was made.
Cooling-off and refunds: There is no universal "automatic refund" guarantee for digital subscriptions. Aaptiv’s terms state that refunds for payments made through their website or Google Play are assessed case by case, and Apple App Store refunds are subject to Apple’s policies. This means refunds are discretionary and may be limited.
Documentation checklist
- Proof of purchase: retain the original receipt, the transaction ID and the card statement showing the charge.
- Renewal date: record the exact renewal date and time zone from the original confirmation.
- Terms and pricing at signup: save or screenshot the version of terms or pricing that applied when you subscribed.
- Interaction log: note dates, times, and the content of any contact attempts with the service (what you wrote and any reply summaries).
- Bank/contact details: keep a screenshot of the payment method used and the last four digits that appear on statements.
Refunds, disputes and chargebacks: what to expect
Refund handling differs by payment route: the service’s terms make refunds for web and Google Play payments discretionary and subject to a review; payments via Apple's marketplace are governed by the marketplace provider’s refund rules. Expect the provider to treat refund requests on a case‑by‑case basis.
If you believe an unauthorised or incorrect charge occurred, banks and card issuers can investigate disputed transactions. A chargeback is a formal process through your card provider and has its own time limits and evidence requirements. Keep documentation to support any claim you raise with your payment provider.
Regulatory context: Under consumer law, digital services must meet reasonable fitness for purpose and the service description. If the product fails to deliver promised features or materially changes without adequate notice, consumer remedies may be available. These general principles have been applied in recent regulatory actions against subscription services, so raise any significant breaches with the relevant consumer authority if you cannot resolve the issue directly.
Common pitfalls and mistakes to avoid
- 1. Not recording the renewal date - monitor and note the exact renewal day and time zone.
- 2. Losing proof of the original price and terms - keep a dated screenshot or receipt.
- 3. Assuming a single action stops all future charges - the cancellation outcome can differ by payment route.
- 4. Waiting to act after being charged - delays can reduce options for refunds or chargebacks.
- 5. Not checking bank statements regularly - unseen charges can compound over months.
Subscription plans and pricing (converted to A$ - approx)
| Plan | Listed amount | Approx A$ | Notes |
|---|---|---|---|
| Monthly subscription | $14.99 (publisher list) | A$22.50 (approx) | Standard recurring monthly plan; regional taxes may apply. |
| Annual subscription | $99.99 (publisher list) | A$150.00 (approx) | Annual billed plan; marketed as a discount vs monthly. Conversion uses an approximate USD-AUD mid-market rate. Actual billed A$ will depend on payment route and marketplace conversion. |
Quick comparison: Aaptiv versus other digital fitness options
| Service | Core offering | Typical price note |
|---|---|---|
| Aaptiv | Audio-led workouts plus partner gym access on select plans | Monthly/annual recurring; see Aaptiv plan table above. |
| Other digital fitness services | Video-led classes, live sessions, or hybrid models | Pricing varies widely by service and region; compare feature sets and marketplace terms before switching. |
What to do if billing continues after you cancelled
If charges continue after you believe you have cancelled, work through these legal and documentation steps: first, compile evidence of your purchase, renewal dates, and any cancellation attempt chronologies. Second, review the provider’s published terms and the payment route rules that apply to your transaction. Third, if those steps do not resolve the charge, raise a dispute with your payment provider promptly and provide the documentation you compiled.
For significant unresolved issues that appear systemic or misleading (for example, undisclosed automatic renewals or price increases that were not communicated), consider contacting the national consumer regulator or a consumer advocacy service for next steps. Evidence of repeated failures to respond to reasonable complaints strengthens an enforcement or dispute case.
Address
- Address: Aaptiv, 20371 Irvine Avenue, Suite 120, Newport Beach, California 92660, United States
Next steps after cancelling Aaptiv
After you have taken cancellation-related actions, take these practical follow-ups: continue monitoring your bank/card statements for at least two billing cycles, keep all documentation for at least 12 months, and note any unexpected service access changes (such as loss of gym network access) with dates.
If you intend to replace the service, compare features and billing rules of alternatives before subscribing, and preserve the proof of any promotional price or trial offers. This reduces the chance of surprise renewals or mismatched expectations.
Where unresolved charges or material contract changes remain, escalate carefully: keep a clear record, know the date limits for disputing a charge with your payment provider, and consider contacting a consumer advice organisation to explore formal complaint options.