Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Bodybuilding.Com
5 Aldermanbury Square, 13th Floor
EC2V 7HR London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Bodybuilding.Com service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Bodybuilding.Com: Step-by-Step Guide
What is Bodybuilding.Com
Bodybuilding.com operates a global e-commerce and digital fitness platform that combines an online store with a paid digital membership service called BodyFit (often referenced as Bodybuilding.com membership). The membership offers app-based workout programs, tracking tools, exclusive content and retail benefits such as a store discount and shipping perks.
BodyFit is offered in recurring models: monthly and annual subscriptions; the app store listing in the Australian App Store shows a monthly option and an annual option priced at A$9.99 and A$59.99 respectively. The platform also offers a Subscribe & Gain program for recurring product deliveries with its own timing and change window.
Customer experiences with cancellation for Bodybuilding.Com
What users report
Public consumer feedback shows a mix of issues: users cite unexpected renewals, delays or denials of refunds, loss of app data after upgrades and slow or templated customer responses. A number of reviewers report difficulty stopping recurring charges and needing to escalate disputes with payment providers.
Representative paraphrase of user comments includes statements such as: "kept billing me for months for a subscription" and "lost years of data after app update and cancelling was hard." These reflect recurring themes across review platforms.
Recurring issues and practical takeaways
Several common patterns emerge: in-app versus direct-site purchases are treated differently under the provider's terms; membership fees are pre-paid and often described as non-refundable; and price-change and renewal notices are governed by specific notice periods in the provider's terms. Consumers commonly report slow resolution timelines for refunds and inconsistent communication.
Consequently, effective management of a subscription dispute generally depends on preserving contemporaneous records, matching the purchase channel to the applicable terms, and understanding the distinctions between promotional trial periods and paid auto-renewal.
How cancellations typically work for Bodybuilding.Com
Contracts for BodyFit memberships are framed as recurring paid memberships with automatic renewal at the end of the chosen term. A free seven-day trial may roll into a paid plan unless cancelled before the trial expiry; the terms require cancellation prior to the trial ending to avoid being charged.
BodyFit states that membership fees are pre-paid and non-refundable once paid and that there is generally no pro-rata refund for cancellations part-way through a paid term except at the company’s discretion. Price increases are subject to at least 30 days’ prior notice before the new charge is applied. These contractual clauses should be read as express terms of the subscription agreement.
In-app purchases made through mobile stores are governed by the applicable app store subscription terms and the provider’s terms note that those in-app purchases will automatically renew until cancelled under the store’s rules. This creates a legal distinction between purchases made directly on the provider’s commerce site and purchases made through an app marketplace.
Where a subscription includes recurring product shipments (Subscribe & Gain), the seller sets a change window (for example, changes allowed up to 48 hours before the next shipment). These operational limits form part of the supply contract for ongoing product deliveries.
Legal framework and consumer protections relevant to Bodybuilding.Com
Under the Australian Consumer Law (ACL), consumer guarantees apply to services and digital content and cannot be contracted away by a business policy. Remedies include repair, replacement, refund or cancellation where the service fails to meet guarantees. This general legal context applies to disputes with Bodybuilding.com where a service or digital product is deficient.
Regulatory enforcement in recent years has focused on transparency in subscription terms and auto-renew practices. Regulators have pursued cases where renewal terms or price increases were ambiguous or where consumers faced unexpected charges. This regulatory trend affects how courts and enforcement agencies treat subscription contract clauses.
Documentation checklist for a Bodybuilding.Com cancellation or dispute
- Proof of purchase: order receipts, app store purchase record or transaction ID.
- Billing evidence: bank or card statements showing debits and dates.
- Terms version: a copy or screenshot of the version of the terms in force when you purchased.
- Trial notifications: any notice that shows trial start/end dates and renewal warnings.
- Service performance logs: sync errors, lost data, or failed features relevant to the complaint.
- Communications log: dates and short notes of interactions with the provider, including automated responses and reference numbers.
- Product shipment records: for Subscribe & Gain items, shipment and change windows evidence.
Refunds, proration and financial remedies for Bodybuilding.Com
Bodybuilding.com's terms state that membership fees are pre-paid and typically non-refundable with no pro-rata refunds for mid-term cancellations, subject to the company’s discretion. This contractual position is a material term that shapes refund expectations.
Where the service is defective or fails to deliver what was contractually promised, the ACL may provide statutory remedies irrespective of an express no-refund policy. In such cases, a consumer may be entitled to a remedy under consumer guarantees. Documented evidence that the service did not meet guarantees strengthens statutory claims.
If a refund is approved by the provider there are processing timeframes to expect; the provider’s payments support guidance indicates refunds can take multiple business days to appear on a card statement. Preserve transaction evidence when tracking refund timelines.
Practical risks and common pitfalls reported with Bodybuilding.Com
- Channel mismatch: buying in-app versus on-site changes which terms apply and who controls renewals.
- No pro-rata refund clause: the contract language typically disclaims pro-rata refunds for partial-term cancellations.
- Data loss after updates: app upgrades have been reported to delete user history or alter access to content, complicating claims based on continuity of service.
- Response delays: public reviews frequently describe slow or templated responses, making resolution timelines uncertain.
Options if you do not receive a satisfactory remedy for Bodybuilding.Com
Contractual and statutory routes are available. First, identify whether the problem is a breach of the express terms or a failure of a consumer guarantee. If the issue is a statutory failure, remedies under the ACL may include cancellation and refund.
Administrative escalation options include lodging a formal complaint with relevant consumer protection regulators or a state-based consumer affairs office. Enforcement agencies have increasingly scrutinised unclear auto-renew and refund practices, and regulator involvement can prompt a negotiated outcome or enforcement action.
As an alternative to regulator escalation, consider a dispute with your payment provider where the charge is contested; this is a contractual remedy through the card network or payment scheme rather than a legislative remedy. Keep documentation to support any claim.
Subscription plans and pricing for Bodybuilding.Com
| Plan | Typical AU price | Key characteristics |
|---|---|---|
| Monthly BodyFit | A$9.99 | Recurring monthly billing; access to premium workout content and tracking features; auto-renewal applies. |
| Annual BodyFit | A$59.99 | One-off annual payment with yearly benefits; billed as a single pre-paid term; auto-renews at term end unless cancelled per terms. |
Prices shown reflect the Australian app store listing and may vary with promotions. In-app purchases are governed by the store’s billing and renewal mechanics.
Feature comparison for Bodybuilding.Com membership plans
| Feature | Monthly | Annual |
|---|---|---|
| Access to premium workouts and programs | Yes | Yes |
| Workout tracking and app features | Yes | Yes |
| Store discount and shipping benefits | 10% discount and shipping benefits subject to region | 10% discount and shipping benefits subject to region |
| Free trial availability | Free 7-day trial applies to both models | Free 7-day trial applies to both models |
Feature allocation is governed by the provider’s published membership terms and may be updated; promotional pricing or bundles may alter the effective cost-benefit calculus.
Address
- Address: Bodybuilding.com (UK) Ltd. 5 Aldermanbury Square, 13th Floor, London, England, EC2V 7HR
What to do after cancelling Bodybuilding.Com
After a cancellation request is effective, monitor bank and card statements for at least two billing cycles to confirm no further charges appear. Retain all transaction records and any confirmation or reference you receive.
If you do not receive the contractual remedy you expect, escalate through documented complaint channels and consider lodging a formal complaint with a consumer protection agency if statutory guarantees appear breached. Regulatory bodies may assist where systemic issues or misleading renewal practices are suspected.
Where financial redress is warranted but not forthcoming from the provider, consider a payment dispute or chargeback via your payment scheme for unauthorised or disputed charges; this is a contractual remedy that typically requires the documentation listed above. Keep records of timelines and follow-ups to support any external dispute.
Finally, preserve a clean record of the relevant terms and any notices you received about renewals or price changes; these are often decisive in negotiations and when presenting evidence to a regulator or dispute-resolution forum.