Serviço de cancelamento N.º 1 em China
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Daily Yoga.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
How to Cancel Daily Yoga: Complete Guide
What is Daily Yoga
Daily Yoga is a subscription-based yoga and wellness service that offers on-demand classes, programs and tracking tools through mobile apps and a web presence. The product mix typically includes short daily sessions, multiweek challenges and themed programs for beginners through advanced practitioners. Many customers access premium features through in-app purchases and recurring memberships rather than one-off purchases.
Public listings show common subscription options such as a monthly plan and an annual plan; the Apple App Store listing for the Daily Yoga app shows in-app subscription prices and an automatic renewal statement.
The service also operates through a website with its own pricing presentation, which may list different currency values and regional offers. These discrepancies between app-store listings and the website are visible in public pages and can affect how billing appears on statements.
Address
- Address: Tangpei International Plaza, Fenghui South Road, Block E, Suite 528, Xi'an, Shaanxi, 710065, China
Customer experiences with cancellation
What users report
Users reporting about Daily Yoga on public review platforms commonly describe two clusters of experience: the product content quality and problems with subscription billing or support. Many reviews praise the class content but raise concerns about recurring charges and slow or unclear responses when they try to stop renewals.
Some reviewers explicitly describe unexpected multiple charges, confusion about which product variant they purchased, and a perception that cancellation and refund requests were not resolved promptly. A number of reviewers report having to escalate billing disputes with their bank or payment provider.
Recurring issues and practical takeaways
Reports point to a few repeat patterns: mismatch between advertised trial or promotional offers and final charge amounts, unclear multi-product bundles that result in duplicate billing, and delays in receiving clear confirmation of cancelled renewals.
Practical takeaways from user reports: keep evidence of the original purchase terms, track the date of any trial expiry or renewal, and note the exact amounts that appear on your statement. When disputing a charge, reviewers most commonly relied on payment-provider dispute tools and consumer-protection channels rather than direct operational fixes from the provider.
How cancellations typically work for Daily Yoga subscriptions
Auto-renewal and billing cycle: Daily Yoga subscriptions listed in app stores are typically auto-renewing subscriptions that charge at the end of each billing period unless the renewal is stopped before the period ends. The App Store listing warns that subscriptions automatically renew and are charged unless cancelled prior to the end of the current billing period. This means a renewal can appear on your card or statement at or just before the renewal date.
App-store versus direct website purchases: purchases made through an app store will normally appear under the app-store merchant on your statement and may be subject to the store’s refund rules. Purchases taken directly through Daily Yoga’s own web checkout may show Daily Yoga as the merchant and follow the provider’s stated terms. Be aware these two channels can behave differently for refunds and account control.
Proration and trial periods: proration of charges and trial-to-paid transitions vary by the purchase route. A free trial is commonly forfeited when you upgrade to a paid tier, and renewals can be charged immediately after a trial ends. Whether a partial refund is available for an unused portion of a billing period depends on the merchant terms and whether a consumer guarantee or major service failure applies.
Refunds and cooling-off: under consumer law, automatic refunds for change-of-mind are not guaranteed for digital content after access. Refunds are more likely when a digital service fails to deliver what was promised, is faulty, or the seller has engaged in misleading conduct. If you believe the service failed to meet its promised features or was misrepresented, consumer guarantees may provide a remedy.
Documentation checklist
- Purchase evidence: receipt, app-store charge line, bank statement showing the merchant and amounts.
- Promotion and terms: screenshots or copies of the offer, trial terms, and any advertised refund policy.
- Timeline: dates of sign-up, trial start and end, renewal charge dates, and any correspondence timestamps.
- Feature failures: notes or screenshots showing missing or faulty features if claiming a service failure under consumer guarantees.
- Dispute records: reference numbers and written confirmation from payment providers or consumer agencies if you lodge a dispute.
Subscription plans and pricing
| Plan | Billing frequency | Typical AU price |
|---|---|---|
| Monthly premium | Monthly | A$14.99 (Apple App Store listing) |
| Yearly premium | Annual | A$49.99 (Apple App Store listing) |
Note: App-store prices are shown in the app listing and may differ from what is presented on the Daily Yoga website; website offers may use different regional pricing or promotional rates. Always compare the merchant identifier on your statement with the channel you used to purchase.
Plan differences and purchase channel comparison
| Aspect | App-store purchase | Website purchase |
|---|---|---|
| Merchant on statement | App-store merchant name | Daily Yoga or related merchant name |
| Refund and dispute route | App-store refund policy applies | Provider’s refund policy and consumer-law rights apply |
| Price presentation | Local-currency pricing displayed by store | May show different currency or promotional pricing |
Common pitfalls and how to avoid them
- Misread trial terms: verify exactly when a trial ends and the renewal date so a charge does not catch you by surprise.
- Multiple bundles: check for optional add-ons or program bundles that can create duplicate charges.
- Billing name ambiguity: match the merchant name shown on your statement to the purchase channel to avoid confusion during disputes.
- Missing evidence: preserve screenshots and receipts before deleting the app or closing accounts.
Disputes, chargebacks and escalation
If you believe a charge is unauthorised, duplicated or the product did not match its description, you may be entitled to dispute the transaction through your payment provider and pursue consumer-law remedies. Financial institutions have formal dispute processes and time limits; use them with the documentation checklist above.
When the issue involves potential misleading conduct or systemic billing problems, regulators have taken enforcement action against other digital-billing intermediaries. These precedents show that consumer-protection agencies treat digital billing and unclear third-party arrangements seriously. If the provider’s response is inadequate, escalation to a consumer-protection agency or ombudsman is an option.
What to do after cancelling Daily Yoga
Monitor your bank and card statements for at least two billing cycles to confirm no further renewals appear. Keep all charge evidence in case a refund or dispute is needed.
If you receive a refund, check how long the provider or payment scheme says refunds should take and note that processing times vary by bank and payment method. If a charge remains after reasonable time, use your payment-provider dispute tools with the documentation list above.
Keep a record of any case or reference numbers if you pursue a dispute or lodge a complaint with a consumer agency. If problems appear systemic or you see repeated unauthorised charges, consider documenting the pattern and seeking advice from consumer-protection bodies.
Finally, consider replacing access to the content with alternative, well-reviewed services if ongoing support or billing transparency is important to you. When choosing a replacement, check independent reviews for billing and support experience as well as content quality.