How to Cancel Dribbleup: Complete Guide

What is Dribbleup

Dribbleup is a consumer-facing sports and fitness company that pairs physical "smart" training gear with an app-based membership that unlocks live and on-demand sessions. The hardware range includes smart basketballs, soccer balls, boxing gloves and other training equipment that track movement and feed real-time metrics into the Dribbleup app. The app experience is tied to an All-Access Membership: membership access is required to use training content and is billed on a recurring basis.

This membership model makes the hardware and the subscription interdependent: product purchase commonly triggers a membership and ongoing billing. The company’s help pages and product listings make membership requirements explicit and note that billing behavior and refund options differ depending on whether the subscription was purchased directly or via a third-party app marketplace.

Subscription plans and typical pricing for Dribbleup

Dribbleup sells hardware separately from membership. Memberships are offered as monthly and annual options; app marketplaces list in-app purchase prices that vary by platform. App store listings for the Australian store show multiple monthly in-app options and an annual option, which provides the best way to estimate local pricing when Dribbleup does not publish a dedicated AU subscription page.

Note: prices shown are taken from app marketplace listings and may vary with taxes, promotions or currency display. Dribbleup’s own website states that membership billing may be adjusted for taxes by location and that members are billed monthly unless an annual option is chosen. For platform-specific purchases, the app marketplace’s prices and tax rules apply.

How cancellations typically work for Dribbleup

Cancellations stop future billing but do not always trigger automatic refunds. Dribbleup’s published rules distinguish between: (a) subscriptions started directly with Dribbleup, and (b) subscriptions created through third-party app marketplaces. This distinction affects who controls renewal, who can issue refunds, and what practical steps a consumer will face when seeking relief.

Billing cycle: membership is billed on a recurring basis (monthly or annual) and continues until the membership is ended. Dribbleup’s help pages note that billing begins at delivery when the purchase was part of a hardware order, or immediately when the membership was bought alone. Expect a billed period to continue unless the company’s rules or the marketplace’s rules state otherwise.

Cooling-off and refunds: Dribbleup publishes a 30-day money-back guarantee for first-time hardware purchasers who cancel and return the equipment under specified conditions. That guarantee has three main constraints: (1) cancellation and membership refund eligibility is limited to the first 30 days after delivery; (2) the equipment must be returned and accepted as eligible; and (3) membership refunds are only for initial charges for qualifying first-time purchasers. Outside this window, Dribbleup’s terms state that subscriptions are generally non-refundable except where consumer law requires otherwise.

Proration and unused periods: under the published terms, Dribbleup’s standard approach is that canceling a membership ends billing for future periods but does not typically guarantee automatic prorated refunds for the remaining portion of the current billing period unless a specific policy or law requires it. The terms reserve certain billing and refund timing (for example, a note that Dribbleup has up to 15 days to refund in some contract clauses). Monitor statements after cancellation because timing may vary.

Customer experience with cancellation

What users report

Public reviews and complaint logs show mixed experiences. Many purchasers praise product design and training content, but a consistent subset of reviewers report problems with billing continuity, duplicate memberships, and difficulty obtaining refunds after the 30-day window. Several reviewers describe being charged after they thought they had ended access; others describe confusion when multiple subscriptions were created under different emails.

Representative user phrases from public platforms include short, critical quotes such as: "nearly impossible to cancel" and "charged for over a year after I thought I cancelled." Positive reports note quick customer responses and successful cancellation when the membership and purchase were straightforward. These contrasting reports illustrate that outcomes often depend on how the subscription was created and how carefully account and payment details were tracked.

Recurring issues and practical takeaways

Recurring issues seen in public feedback include:

• Double or duplicate memberships created under multiple emails or via both a direct purchase and a third-party app purchase.
• App marketplace confusion when a subscription appears to have been canceled in one place but continues to bill from another source.
• Refund timing and eligibility concerns when the 30-day return and refund windows are missed or when returns do not meet the terms’ conditions.

Practical takeaways from user reports: keep clear records of the email used at purchase, monitor the first two billing cycles closely, and verify whether the purchase was billed through Dribbleup or a third-party marketplace because that affects refund availability. These are synthesis points from multiple customer reports and company help pages.

Documentation checklist

• Order confirmation: save original order or receipt showing product purchase and delivery date.
• Delivery evidence: record delivery date and tracking records for hardware.
• Membership confirmation: save any membership confirmation or billing notice that references recurring charges.
• Payment records: bank or card statements that show charge dates and amounts.
• Account identifiers: email addresses or account IDs used at checkout.
• Communication log: brief notes summarising any discussions or responses and their dates.
• Return documentation: if returning hardware, keep proof of postage or carrier receipts and any return authorisation reference.

Refunds, disputes and chargebacks

If you believe a charge is incorrect or unauthorised, the common consumer paths include asking for a refund under the seller’s stated policy, raising a dispute with the payment provider, and, where relevant, seeking guidance from consumer protection bodies. For subscriptions that are outside the seller’s stated refund windows, a card issuer dispute may be an option when the charge is unauthorised or when a merchant fails to follow promised remedies. Keep all supporting evidence.

Be aware that Dribbleup’s terms state specific conditions for subscription refunds and tie some refund rights to a return of the physical product. For app marketplace purchases the marketplace’s dispute and refund policy is usually the starting point. Public reviews indicate disputes often arise when the ownership of the subscription is unclear or when duplicate charges exist.

Consumer rights that matter for Dribbleup

Australian consumer guarantees apply to digital content and services as well as goods. This means that if the Dribbleup app or membership fails to perform as promised or is defective, consumers may have rights to remedies including repair, replacement or refund depending on the seriousness of the problem. A supplier cannot contract out of the statutory guarantees. In practice this can be relevant if training content is unavailable or the app repeatedly fails on a compatible device.

Dribbleup’s 30-day money-back guarantee is a contractual promise that sits alongside statutory rights: it does not remove consumer guarantee rights and, in some cases, a buyer may have remedies outside the company’s published policy. If you believe statutory rights apply, gather evidence showing the fault and the inability of the service to meet advertised features.

Common pitfalls and how to avoid them

• Mixing purchase routes: buying hardware from the store and later subscribing through an app can create parallel subscriptions; reconcile emails and receipt data to avoid duplicates.
• Missing the 30-day window: Dribbleup’s refund terms for membership and hardware are strict about timing; mark delivery date and act quickly if you intend to test eligibility for the money-back guarantee.
• Assuming automatic proration: do not assume cancelling mid-period will produce a refund for unused days unless the terms or law require it.
• Weak documentation: lack of order numbers or delivery evidence weakens refund or dispute claims; maintain the documentation checklist above.

What to expect after cancelling Dribbleup

After you cancel a membership, providers commonly stop future renewals and may allow access to content for the remainder of the paid period. Dribbleup’s terms note that refunds for subscription fees are limited and that the company may take a short period to process eligible refunds (for example, up to 15 days in certain contractual clauses). Expect to monitor your payment method for any post-cancellation charges and retain all relevant records.

If you returned hardware and meet the limited refund conditions, the membership refund for the initial period is possible under the 30-day guarantee, subject to return timelines and eligibility. Outside those conditions, refunds are typically discretionary and may be declined unless consumer law provides a remedy.

Address

• Address: DribbleUp, Inc. 130 New Hyde Park Road Unit DU Franklin Square NY 11010