How to Cancel F45: Complete Guide

What is F45

F45 is a global franchise of team-based functional training studios known for 45-minute high-intensity circuit and hybrid classes. Classes combine cardio, strength and resistance training with session programming that changes regularly, and many studios offer structured short-term programs such as the F45 challenge and add-ons like heart-rate monitoring. F45 studios operate as individual franchise locations, so membership terms, trial offers and class packs are set locally by each studio even though the brand provides central digital services and loyalty features.

Official F45 studio pages commonly advertise trial offers (for example “3 classes for A$30” or short trial windows) while franchise terms often reference cooling-off windows and notice periods tied to fixed-term agreements. Use the studio T&Cs and the network terms to check how your local plan is structured.

Why people cancel

Members cancel for predictable reasons: schedule changes, cost, injury or relocation, dissatisfaction with coaches or class availability, and switching to at-home or alternative fitness options. Financial pressure and unmet expectations around class access or value-per-class are frequent triggers.

Because F45 is franchise-based, many cancellations reflect local studio policies rather than brand-level decisions. That difference explains why reports vary widely between studios.

How cancellations typically work for F45 memberships

F45 memberships are usually governed by a written agreement that sets the minimum term, renewal arrangements and notice requirements. Many studio-level T&Cs include a short cooling-off window for new sign-ups and a notice period once the minimum term has finished.

Typical patterns observed across F45 studio terms and comparable gyms:

• Cooling-off period: studios commonly offer a cooling-off window (examples include 48 hours up to 14 days for new memberships) where refunds or limited refunds may be available if you cancel immediately after joining.
• Minimum term and roll-over: fixed terms (for example 6 or 12 months) often convert to week-to-week or month-to-month billing after the term ends; some studio contracts require you to fulfil a minimum number of payments before you can cancel without penalty.
• Notice period: notice requirements vary but common examples in F45 studio T&Cs are 14 days notice after a minimum term; other local studios use 14 to 30 days. Check your signed agreement for the exact time window.
• Proration and refunds: refunds for unused time are not automatic and depend on the membership type and studio policy; some studios refund prepaid amounts after deducting used services, others only refund within the cooling-off window.

Customer experiences with cancellation

What users report

Public feedback shows a mix of smooth and problematic experiences. Many members describe straightforward cancellations when local staff manage requests promptly. Others report friction: delayed acknowledgement, requests to meet in person, or unclear follow-up when studios change ownership or close a location.

Third-party reviews and forum posts also highlight issues with ancillary systems such as heart-rate devices, loyalty apps and class-booking platforms that can complicate the closure process when disputes arise about no-shows, credits or charged fees.

Recurring issues and practical takeaways

Members most commonly hit these pain points: inconsistent notice periods between studios, unexpected roll-over to weekly payments after a minimum term, and difficulty obtaining timely written confirmation of cancellation. Social posts show that studio closures or owner changes are moments when members may still be billed unless they confirm their account status.

Practical takeaway: treat your F45 membership as a local contract. The central brand provides tools and loyalty features, but the binding membership terms are usually set and enforced at the studio level.

Documentation checklist for cancelling F45

• Membership agreement: copy of the signed contract and any addenda.
• Payment history: dates and amounts for recurring charges and any prepaid fees.
• Class attendance records: if disputing usage-based charges, keep class logs or screenshots from your app dashboard.
• Proof of submission: retain a dated record of your written cancellation request and any acknowledgement you receive.
• Medical or relocation evidence: doctor’s certificate, lease or relocation notice if cancellation is for health or permanent move and such grounds are required by the contract.
• Bank statements: save statements showing charges after the requested cancellation date in case of a dispute.

How much notice to cancel F45 membership and classes

Notice requirements vary by studio and by plan. An example from an F45 studio T&Cs shows a 14-day cooling-off allowance for new members and a 14 days notice requirement to cancel after the minimum 6- or 12-month commitment has been satisfied. Use your specific contract to confirm your notice window.

Across the sector you will commonly see notice periods of 14 to 30 days for recurring month-to-month billing or week-to-week rollovers. For limited class packs (for example an 8-class monthly plan) cancellation mechanics and expiry rules differ from unlimited monthly plans, so treat class-pack rules as separate.

Common billing outcomes and refunds for F45

What happens financially depends on the membership type and timing:

• Within cooling-off: some studios refund prepaid amounts after deducting fees for any services already used; the cooling-off length differs by contract.
• After minimum term: you may need to serve a notice period (examples show 14 days) and your membership may convert to week-to-week, with one final payment due during the notice window.
• Proration: pro rata refunds for partial billing periods are not guaranteed; policies vary by studio and often by the payment processor used.
• Disputed charges: if billing continues after you requested cancellation, banks and card issuers may provide chargeback options; keep documentation to support the dispute. Government consumer guidance also recommends checking the contract and contacting dispute resolution services where necessary.

Step-by-step practical checklist (what I do as a cancellation specialist)

First, locate your signed F45 membership agreement and highlight the minimum term, renewal clause and notice period.

Next, calculate the effective cancellation date so you understand which payment will be the last one due and whether you are inside any cooling-off window.

Then, prepare documentation: membership number, recent payments, dates of attendance and any supporting medical/relocation evidence if applicable.

After that, submit a clear written request to the studio (retain a dated copy) and note the date you made the request. Most disputes hinge on whether you can prove the date you asked to stop payments.

Finally, monitor your bank or card statements for at least two billing cycles and be prepared to raise a dispute with your financial institution if unauthorised charges continue. Keep correspondence and receipts organised.

What to expect if you dispute charges

Disputes can be resolved via the payment provider or through consumer protection channels. Card issuers vary in their timeframes but generally investigate when you provide clear evidence of a cancellation request and ongoing charges. Government consumer pages caution that gyms may be subject to local fitness industry codes and unfair terms rules.

Document timelines tightly: the date you asked to stop, the next scheduled payment, and any replies you receive. That evidence makes a dispute more likely to succeed.

Pricing snapshot for F45 membership plans

Plan feature comparison

Insider tips to avoid common cancellation problems for F45

Keep a single organised cancellation folder with your contract, payment receipts and dated notes of any conversations. That reduces friction if you need to escalate a dispute.

If your studio changes ownership or closes, note the date of closure and save evidence of class cancellations or studio announcements; these events often complicate contracts and billing. Forum reports show members who were still billed after closures had better outcomes when they supplied clear timelines.

If a freeze or pause option is offered and you only need time away, compare pause fees and length to cancellation costs; sometimes a temporary freeze is cheaper and preserves any promotional rate. Many studios advertise pause options in their T&Cs.

Address

• Address: F45 Training Pty Ltd Attn: Customer Service 164 New South Head Rd Edgecliff NSW 2027 Australia

What to do after cancelling F45

After you submit your cancellation request, immediately monitor your bank or card statements for two billing cycles and save any unexpected charges.

If charges continue, assemble your documentation and raise a formal dispute with your card provider, including the date you requested cancellation and any contract clauses you relied on. Consumer protection resources note that disputes are easier to resolve with organised evidence.

Consider leaving a factual review of your experience so future members know how the studio handled cancellation; factual, timestamped reviews help others and create public pressure for clear processes.

Finally, when you re-budget for fitness consider alternatives such as class packs, smaller local studios or at-home options and compare the notice, pause and refund rules up front so future exits are predictable.