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4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Fastic service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Fastic: Easy Method
What is Fastic
Fastic is a mobile-first health and fasting app that combines a fasting timer, nutrition and calorie tracking, hydration and step monitoring, guided lessons and a community element. The app is offered as a freemium product with in‑app subscription tiers that unlock recipe libraries, personalised plans and advanced analytics.
Fastic distributes subscriptions through mobile app stores with tiered periods (monthly, multi‑month and annual) and an auto‑renew model is documented in app metadata.
Pricing and plan names vary by market and by platform; third‑party app store analytics show multiple paid periods available to Australian users.
How cancellations typically work for Fastic subscriptions
Framework: subscriptions sold via app platforms normally operate as recurring authorisations that renew at the end of each billing period. For Fastic this means that billing is linked to the store purchase date and renewal cycle shown at purchase.
Notice periods and timing: app metadata for Fastic indicates auto‑renewal unless the renewal setting is turned off at least 24 hours before the end of the current period. Consequently, consumers should be aware of the renewal window shown at purchase.
Mid‑term cancellation and proration: published app terms and store metadata commonly state that active subscriptions cannot be cancelled to obtain a partial refund for the remaining period and that access will continue until the current paid period ends. For Fastic, vendor and store statements reflect this common approach.
Refunds and eligibility: refunds for digital subscriptions depend on timing, plan type and the reason for the request. Refunds for change of mind are routinely discretionary; refunds where the service is faulty or not provided may be required under consumer law. For Fastic, refund outcomes reported by users vary by case and by whether the purchase was via an app store or other channel.
Customer experience analysis with cancellation
What users report
Review platforms show a mix of high satisfaction with core features and recurring complaints about billing and support. Trustpilot entries include positive long‑term use reports and isolated complaints about refunds and difficulty resolving charges.
On developer/third‑party review listings and community threads, users report issues such as duplicate charges, difficulty recovering accounts after updates, and disputes over whether a paid period could be refunded. A representative user phrase found on a review page reads: "Horrible customer service. I never used the app once and wasn’t user friendly to cancel subscription or remove my payment information."
Recurring issues and practical takeaways
Recurring themes in public feedback: unclear renewal timing at purchase, variance in refund outcomes depending on whether the purchase was via the app store, and delays or dissatisfaction with vendor responses to billing disputes.
Practical takeaway: treat billing records, receipts and store purchase confirmations as primary evidence; these records are the most frequently referenced items in dispute outcomes mentioned by reviewers.
Legal context that matters for Fastic
Consumer guarantees under the Australian Consumer Law (ACL) extend to digital content and subscriptions: where a digital service fails to meet guarantees (for example it is not fit for purpose or not as described) a remedy such as repair, replacement or refund may be available. This legal framework applies to Fastic where a subscription or feature is defective or substantially different from what was promised.
Consequently, refund entitlement for Fastic is not solely a matter of store policy; if the service fails to comply with consumer guarantees a refund or other remedy may be enforceable. For service disputes that are not resolved with the vendor, escalation routes are available through state fair trading offices or national regulators.
Documentation checklist
- Proof of purchase: store receipt showing amount, date and subscription period.
- Billing history: bank or card statements showing charge(s) from the vendor or app store.
- Terms and metadata: the purchase confirmation text that shows the billing cycle and renewal notice.
- Service evidence: screenshots or contemporaneous notes showing the alleged fault, missing features or access loss.
- Correspondence log: dates and brief notes of any communications with the vendor or store (no content reproduction).
Subscription plans and pricing (market data)
| Plan period | Representative AU price | Notes |
|---|---|---|
| 1 month | A$22.99 | Common monthly in‑app price reported for Australian store listings. — source reflects store listing snapshots. |
| 3 months | A$44.99 | Multi‑month bundle price reported in Australian store data. |
| 12 months | A$99.99 | Annual in‑app price reported in app store analytics for Australia; prices may differ by platform. |
Pricing sources and app analytics show variation over time and by platform; verify the current charge on your store receipt.
Comparison table: feature summary
| Feature | Free tier | Paid tier (Plus) |
|---|---|---|
| Fasting timer | Yes | Yes |
| Recipes and academy | Limited | Full access |
| Advanced tracking and insights | Basic | Enhanced analytics |
| Community/challenges | Limited | Full participation |
Feature descriptions are taken from app metadata and third‑party reviews; exact feature sets depend on the active subscription product.
How refunds are commonly handled for Fastic
Vendor and store interplay: because Fastic subscriptions are typically sold through app stores, refund requests are often assessed under the store's refund policies as well as under consumer law. The outcome can depend on whether the issue is a change of mind or a failure to supply the service as described.
Timing and proration: reviewers and store metadata regularly report that subscriptions do not prorate mid‑term; access generally continues until the end of the paid period. Refunds for unused time are therefore uncommon unless the complaint relates to a major failure.
Disputed charges: public accounts show instances of duplicate or unexpected charges; such cases typically require the consumer to present purchase evidence and a clear factual account. Outcomes in user reports vary.
Common pitfalls and mistakes to avoid when contesting a Fastic charge
- Missing receipts: not saving the purchase confirmation or bank statement makes dispute handling harder.
- Ignoring the renewal window: renewal notices shown at purchase determine the critical timing for preventing an automatic renewal.
- Relying solely on in‑app statements: screenshots of in‑app messages can help but store receipts are primary evidence.
- Waiting too long: delays in raising a factual complaint can make evidence collection and recall of events difficult.
Address
- Address: Fastic GmbH, Pappelallee 78/79, 10437 Berlin, Germany
Dispute options and escalation for Fastic matters
First‑line options often involve presenting the documented case to the selling platform or the vendor and requesting consideration. For defects that trigger consumer guarantees, the ACL provides a statutory remedy even where contract terms appear to limit refunds.
If a satisfactory remedy is not provided, escalation paths include state fair trading offices and national regulators; keep documentary evidence consolidated for any complaint.
What to expect after a cancellation or refund request for Fastic
Typical outcomes reported: access continues until the paid period ends unless a refund is granted. Refunds for technical failures or major non‑conformance are possible but determined case‑by‑case.
Processing times vary; reviewers note that some disputes take several days to weeks to resolve depending on the complexity and whether a payment provider is involved.
What to do after cancelling Fastic
Monitor your billing statements for one full billing cycle after cancellation and keep retained copies of all purchase receipts and any vendor/store responses.
If an unexpected charge appears: gather evidence, note transaction dates, and follow the escalation route appropriate to your situation, including consumer protection agencies if the matter is not resolved.
Finally, document all interactions and preserve timestamps and screenshots; solid documentation materially improves the chances of a favourable outcome in disputes regarding Fastic subscriptions.