Service de résiliation N°1 en United Kingdom
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Fitness Ai.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
How to Cancel Fitness Ai: Complete Guide
What is Fitness Ai
Fitness Ai is an AI-driven workout planner and tracking app that personalises strength-training programmes from user inputs and workout history. It offers features such as auto-detected gym workouts, progressive overload recommendations, exercise video guidance and body measurement tracking.
The product is available as a free download with premium subscription tiers that unlock advanced plan generation and history tracking. Pricing and available plans have varied between in-app store listings and the developer site, and promotions such as discounted first-year offers are commonly used.
| Plan | Billing cycle | Typical AU price | Notes |
|---|---|---|---|
| Weekly | Weekly | A$6.49 (common app-store listing) | Short-term access, higher ongoing cost per month. Price points vary by store/promotions. |
| Monthly | Monthly | A$14.99 - A$29.99 | Multiple monthly tiers reported in app-store paywalls. |
| Annual | Yearly | A$89 - A$149.99 | Annual is often promoted as best value; promotional first-year discounts have been used. |
How subscriptions and billing work for Fitness Ai
Fitness Ai subscriptions are billed in advance and set to auto-renew at the end of each billing period unless cancelled before renewal. The service states that fees already paid for the current period are generally non-refundable except where required by law or at the company's discretion.
The billing route matters: subscriptions purchased via an application marketplace (in-app purchase) are handled by that marketplace and governed by the marketplace refund and cancellation rules. Direct purchases on the developer's site are governed by the developer's stated terms. This split affects who manages refunds, how disputes are handled and where you should seek remedy.
Customer experience with cancellation
What users report
Users who discuss Fitness Ai often say the app delivers useful programming and tracking features, but some report friction when they want refunds or need to stop renewals after an unintended purchase. One user wrote that they cancelled but "I’m still not able to get a refund for one of the apps that I didn’t mean to subscribe" and were directed to the platform that handled the payment.
Across forums and app-store reviews the common praise is for workout quality; the common complaints cluster around billing confusion, multiple in-app price points and the need to check which billing route was used at purchase. Promotions and temporary paywall variants increase confusion about the true renewal price.
Recurring issues and practical takeaways
Recurring issue: account deletion does not automatically end an active subscription. Users who delete their account but leave a paid subscription active have reported continued access until the period ends and potential later charges if renewals are not stopped.
Recurring issue: refunds are uncommon for used current periods under the service terms, and in-app purchase refunds are routed through the platform that processed the payment. Expect limited automatic proration or refunds except for legal entitlements or platform refund policies.
Documentation checklist
- Purchase proof: store receipt or merchant invoice showing plan, date and amount.
- Billing method: card statement line or payment platform record that shows where the charge originated.
- Subscription start and renewal dates: the initial charge and the most recent renewal date.
- Terms snapshot: a copy or screenshot of the applicable terms shown at the time of purchase where possible.
- Account details: username, user ID and the email or payment alias used for the account.
- Problem notes: concise, dated notes of what happened and when (for example: accidental purchase, promotional trial end date, or failure of promised feature).
Common pitfalls and mistakes to avoid
- 1. Assuming account closure cancels the subscription - check whether the subscription and the account are separate items under the terms.
- 2. Missing the renewal window - automatic renewals usually occur at the end of the billing period; failing to act before that date commonly results in an additional charge.
- 3. Confusing promotional price with renewal price - first-year or promotional prices often revert to higher renewals.
- 4. Not confirming which party billed you - whether the platform or the developer charged you determines where to seek refunds or reversals.
- 5. Lacking concise documentation - weak or incomplete proof makes dispute resolution slower and less likely to succeed.
| Purchase route | Who controls refunds | Practical implication for Fitness Ai subscribers |
|---|---|---|
| In-app purchase via app marketplace | Marketplace handles billing and refund requests | Refunds and renewal control follow the marketplace policy; the developer's terms acknowledge this split. |
| Direct purchase via fitnessai.com | Developer controls billing and refund decisions | Refunds are subject to the developer's stated non-refundable policy except where law requires otherwise. |
Refunds, proration and cooling-off considerations for Fitness Ai
Fitness Ai's terms state that paid subscription fees are non-refundable except when required by law; the company may consider refunds at its discretion. This is a binding contractual term but it does not override statutory consumer protections where those apply.
Proration: the typical position in the service terms is that you retain access until the end of the paid period and that fees already paid are not refunded. Expect little or no automatic proration unless the provider expressly offers it or a regulator requires redress.
Cooling-off: for digital subscriptions delivered instantly, a statutory "cooling-off" right is limited or non-applicable in many cases; consumer-remedy paths rely on guarantees for digital content that is faulty or not as described. If a major failure can be proven, a refund or remedy may be available under consumer law.
Disputes, chargebacks and regulator pathways relevant to Fitness Ai
If a charge is unauthorised or the provider fails to honour a statutory remedy, you can raise a dispute through the payment provider or platform used for the charge and escalate to domestic regulators. Recent enforcement action shows regulators prioritise transparency and fair renewal practices for subscription services.
Important timing: collect and preserve receipts and the timeline of events because banks, platforms and regulators will ask for dated evidence of purchase, cancellation attempts and communications. There are examples where regulators have pursued companies for unclear renewal practices, which strengthens consumer remedies in disputes.
Practical examples and realistic outcomes
Example 1: accidental trial conversion. If a trial converts to a paid annual plan and you discover it after renewal, expect the platform's refund policy to be decisive and the developer to point you to that policy. Expect limited automatic refunds unless the platform grants one.
Example 2: service failing to deliver promised features. If core advertised features are not available on compatible devices, that may qualify as a major failure and you may be entitled to a remedy under consumer guarantees. Evidence of the failure and the dates you raised the problem are key.
What to do after cancelling Fitness Ai
Monitor your bank and card statements for at least two billing cycles after cancellation to confirm no further renewals occur. Retain the original proof of purchase and any cancellation confirmation you received or recorded.
Keep a short, dated record of events: the plan, the amount charged, the date of cancellation and any reply you received. If a renewed charge appears, use your documentation to raise a dispute with the payment processor and, if needed, escalate to a consumer protection agency.
Update any saved payment methods to avoid future accidental renewals and check whether you need to remove any saved payment tokens held by third parties. If you rely on app-store receipts, keep those receipts for evidence of the billed amounts and dates.
Address
- Address: 44 Salisbury Road, Southall, UB2 5QJ, England