Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Fitness Plus
PO Box 76
2570 Camden
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fitness Plus service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
How to Cancel Fitness Plus: Complete Guide
What is Fitness Plus
Fitness Plus is Apple’s subscription workout service that provides guided workouts, meditations and time‑based programmes across iPhone, iPad, Apple TV and Apple Watch. The service offers a library of studio‑style sessions from 5 to 45 minutes, personalised recommendations and the ability to share access with family members.
In Australia the published retail options are a monthly plan at A$14.99/month and an annual plan at A$119.99/year. Fitness Plus is also included on the Apple One Premier bundle; promotional device offers (for example multi‑month trials with eligible device purchases) are common. These pricing and bundling details are stated on the official Fitness Plus pages.
Customer experiences with cancellation
What users report
Users in Australia commonly report a small set of recurring themes: unexpected renewal after a free trial, confusion when subscriptions are managed under a different Apple ID or via a family organiser, and frustration when a refund request is declined or takes time to resolve. Community threads and deal forums contain multiple instances of members discovering a converted trial charge on their card and seeking clarification.
Recurring issues and practical takeaways
Many users say the core cause of a “surprise” charge is an automatic renewal that occurred because a trial or device offer expired. Fitness Plus trials and device promotions typically convert automatically to the standard paid plan unless cancelled before the trial ends.
Other common problems reported are: subscription visibility being tied to a different Apple ID or family organiser, unclear refund outcomes when a user believes they were charged in error, and delayed refunds where a dispute or review is needed. These are consistent across support forums and community discussions.
How cancellations typically work for Fitness Plus
Cancelling Fitness Plus normally stops future automatic renewals; users retain access through the end of the paid billing period. This is the standard behaviour signalled in Apple’s subscription descriptions for Fitness Plus and bundled plans. There is no standard pro rata credit for unused days in a billing cycle in most subscription arrangements; access simply continues until the period ends and the service does not charge again.
Refunds for subscriptions are not automatic. For billing errors, unauthorised charges or clear mistakes, Apple may review and refund at its discretion. Consumers should expect that routine cancellations simply prevent future charges rather than generate a refund for the unused portion.
Under Australian consumer protections, digital services must meet consumer guarantees; if Fitness Plus were to fail to provide a promised feature or be unavailable in a way that amounts to a major failure, that may create a right to a remedy such as a refund for the unused portion. These protections sit alongside the supplier’s published subscription terms.
Documentation checklist
- Proof of purchase: receipt or transaction entry showing the charge for Fitness Plus.
- Billing statement: bank or card statement lines that show the merchant and date.
- Trial or promotion evidence: screenshots or promotional details showing free‑trial length and expiry offer.
- Family sharing details: notes about who the family organiser is if the subscription may have been purchased by someone else.
- Terms snapshot: copy or screenshot of the subscription terms or promotional text that applied when you joined.
- Dates and timestamps: clear dates for when a trial started, when a renewal occurred and when you sought a cancellation or refund.
Subscription plans and pricing
| Plan | Billing | Notes |
|---|---|---|
| Fitness Plus | A$14.99/month or A$119.99/year | Can be shared with family members; promotional free trials with eligible devices are offered. |
| Apple One (Premier) | A$39.95/month (where available) | Bundles Fitness Plus with other Apple services; shareable. |
Alternatives and quick comparison
| Service | Key features | Price indicator (AU) |
|---|---|---|
| Peloton | On‑demand classes, live studios, strong community features | Varies (subscription and hardware options) |
| Les Mills+ | Structured group fitness programmes and diverse class styles | Varies |
| Fitness Plus (Apple) | Apple Watch integration, short guided workouts, family sharing | A$14.99/month or A$119.99/year. |
Common refund, dispute and billing questions
Will I get a refund if I cancel mid‑period? Most subscriptions do not automatically give a prorated refund when you cancel. If you believe you were charged in error or unauthorised, providers may review and issue a refund at their discretion; keep detailed documentation to support your request.
What if the charge came from a family member or bundle? If a subscription was purchased via a family organiser or as part of a bundle, the billing and management rules for that organiser or bundle apply. Users often report confusion in these situations, so documentation that ties the purchase to a specific Apple ID or bundle is helpful.
When is a refund required by law? Under Australian consumer law, digital content and services that fail to meet consumer guarantees can give rise to a remedy, including a refund for a major failure. Contractual “no refunds” clauses cannot exclude those statutory rights. If you consider Fitness Plus to have a major failure that affected use, note the facts and seek a review based on consumer guarantees.
What users do when a charge is disputed
Typical user actions reported in forums include gathering purchase history, noting trial expiry dates, confirming whether the subscription was part of Apple One or Family Sharing, and preparing the documentation checklist above. Many users who received a successful refund had clear, dated evidence showing the charge was unintended or a mistaken renewal.
Expect some delays: community accounts note refunds or reviews can take several days to a few weeks depending on the case complexity and verification steps. Keep copies of all transaction evidence while a review is pending.
Practical pitfalls to avoid
- Missing the trial deadline: free or device‑linked trials usually auto‑convert at the trial end.
- Wrong Apple ID: subscription visibility and management are tied to the Apple ID used at sign up.
- Family organiser confusion: a family organiser’s purchase can cover shared access but also controls renewal and cancellation.
- Assuming automatic refunds: cancellations prevent future charges; they do not automatically refund the current period.
Short note on rights and consumer law for Fitness Plus
Digital subscriptions are covered by statutory consumer guarantees. If Fitness Plus failed to provide the features or access promised and that failure is significant, a consumer remedy may be available under Australian law. That right sits alongside the subscription terms published by the supplier. Collect contemporaneous evidence of the failure to support a rights‑based request.
What to do after cancelling Fitness Plus
After a cancellation is registered, actively monitor your bank and card statements for at least one renewal cycle to confirm no further charges appear. Keep the documentation checklist items stored safely in case you need to escalate or seek a remedy.
If a charge appears that you believe is incorrect, assemble the evidence above and lodge a formal request for review with the billing party and your payment provider if needed. For service failures that meet the consumer guarantee tests, note the facts clearly and refer to your statutory rights. Community reports show organised, dated evidence improves the chance of a prompt resolution.
Finally, consider whether Apple One bundles or device promotions apply to your account before re‑subscribing; those offers can change the effective cost and eligibility for trials. Keep records of any offer you accept so you can compare expected versus actual billing later.