Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Fitxr
International House, 24 Holborn Viaduct
EC1A 2BN London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fitxr service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Fitxr: Complete Guide
What is Fitxr
Fitxr is a virtual reality fitness app that offers guided workouts across studios such as boxing, HIIT, combat, dance and sculpt. The service operates on a subscription model that unlocks hundreds to thousands of on-demand classes, live multiplayer sessions and evolving content updates for VR headsets. Fitxr positions itself as a full-body fitness platform built specifically for headset use and markets both monthly and annual memberships with a trial period for new members.
Official documentation and shop listings show multiple purchase routes and plan types. For Australia the published membership prices include a monthly plan and an annual plan, and the provider notes region-dependent pricing and free-trial offers. The company also explains that purchases made through its website are handled by a third-party merchant while purchases made through headset app stores are subject to the app store’s billing and refund rules.
Fitxr subscription plans and pricing
Below is a compact table of the core Fitxr membership tiers as published by Fitxr resources and help documentation for the Australia region.
| Plan | Billing cycle | Published price (AUD) | Notes |
|---|---|---|---|
| Membership | Monthly | A$18.99/month | Includes free trial for new members in many regions; price may vary by device marketplace. |
| Membership | Annual | A$161.99/year | Often marketed as best value; billed annually. |
Where Fitxr sells passes or codes via its store there are alternative packages (for example limited-duration passes) and occasional promotional pricing. Always confirm the exact currency shown at checkout before purchasing.
How cancellations typically work for Fitxr subscriptions
Fitxr’s terms and help pages make three service-specific points that shape cancellation outcomes: billing route matters, auto-renewal is standard, and refunds are limited. Subscriptions purchased through an app marketplace are governed by that marketplace’s billing and refund rules; subscriptions purchased via Fitxr’s website are processed by a third-party merchant acting as merchant of record.
Timing and notice: Fitxr’s published guidance includes explicit notice windows to avoid unintended renewals. The terms advise giving several days notice before the next billing date (their EULA refers to a 72-hour recommendation for some purchases and platform help pages note platform-specific cutoffs such as 24 hours for certain marketplaces). Because the exact cutoff can vary by purchase route, allow extra time to avoid a renewal charge.
Proration and unused time: Fitxr’s terms state that cancelling generally takes effect at the end of the current billing period, and that unused time is not usually refunded unless required by law or the marketplace policy. For website purchases in particular, their merchant-of-record policy and digital content rules limit withdrawal rights once the digital content has been delivered.
What users report
User feedback gathered from community forums and app-store discussions highlights a few recurring themes around Fitxr cancellations: confusion about who is responsible for billing, surprise renewals, and variance in refund outcomes depending on the purchase channel. Several posts describe disputes resolved through the payment platform or bank, rather than through the app developer directly.
Some users report that legacy purchases (older, one-time purchases of early versions) and subscription-era purchases are treated differently, which has caused confusion when the product line changed from a one-off purchase to a subscription model. There are also examples where account or availability issues prompted refund requests.
Recurring issues and practical takeaways
From public reports the practical lessons are straightforward: identify the exact purchase route, expect the marketplace to control refund decisions for app-store purchases, and set reminders well before the stated billing cutoff noted in Fitxr’s terms. When disputes occur, users most often reference the app marketplace or their card issuer.
Billing route: why it changes cancellation and refund outcomes for Fitxr
Fitxr’s EULA explicitly separates purchases made via an App Provider from purchases made via the Fitxr website. Website purchases are handled by a merchant-of-record (Paddle) and follow Paddle’s buyer rules; app-provider purchases are subject to the marketplace’s terms and refund policies and may limit Fitxr’s ability to cancel or issue refunds on a customer’s behalf. This distinction is central when considering refund chances and dispute channels.
| Purchase route | Who controls billing | Typical refund responsibility |
|---|---|---|
| App provider (headset store) | App provider | App provider policy; Fitxr may not be able to refund or cancel on your behalf. |
| Fitxr website | Third-party merchant of record (Paddle) | Merchant of record handles refunds and withdrawal rights; Fitxr references merchant terms. |
Refunds, cooling-off rules and statutory rights relevant to Fitxr
Because Fitxr distributes digital content that is made available immediately, their terms state that the right of withdrawal may be lost once the download or delivery begins. For website purchases, the merchant-of-record terms determine any cooling-off or withdrawal period. For purchases through an app provider, the app provider’s refund policy applies.
Consumer law note: statutory consumer guarantees and refund rights can still apply in cases such as defective service or misleading conduct. Where a statutory right exists, it may override a provider’s stated no-refund policy. For Fitxr this means eligibility for remedy depends on the factual circumstances and the purchase route. Keep in mind that proving a breach (for example persistent service outages or unavailable content) may be necessary to claim a statutory remedy.
Documentation checklist for Fitxr cancellations and disputes
- Proof of purchase: transaction ID, invoice or receipt showing A$ amounts and date.
- Purchase route: indicate whether the subscription was bought via an app marketplace or via the Fitxr website.
- Trial and billing dates: start of free trial, first charge date, next scheduled renewal date.
- Billing statements: bank or card statements showing the merchant name and charge.
- Terms or screenshots: a copy of Fitxr’s terms or help page statements relevant to refunds/renewals.
- Service impact evidence: screenshots or logs showing downtime, errors or unavailable content if claiming unsatisfactory service.
- Communication log: dates and brief notes of any contact made with the provider, marketplace or bank (no content copies included here).
Common pitfalls and mistakes to avoid with Fitxr
- 1. Missing the billing cutoff - Renewals are automatic and platform cutoffs vary, so allow extra days before renewal.
- 2. Ignoring the purchase route - Treat app-store and website purchases differently for refunds and cancellations.
- 3. Relying on implied refunds - Fitxr’s terms state that unused periods are generally non-refundable unless required by law.
- 4. Failing to gather proof quickly - Payment records and screenshots are much easier to collect close to the event.
- 5. Assuming the developer can override marketplace rules - For app-store purchases the marketplace often controls refunds.
Disputes, chargebacks and escalation paths for Fitxr
If a charge appears that you did not authorise or you believe you are entitled to a refund under consumer law, common escalation paths include reviewing the marketplace or merchant terms, filing a formal dispute with your card issuer or bank, and raising a complaint with an external authority if necessary. Public reports show users sometimes obtain refunds via payment disputes when marketplace remedies fail. Keep your documentation from the checklist ready before initiating any dispute.
Important caution: initiating a chargeback or dispute can be time-limited by your card issuer’s rules. Check key dates and act promptly if you believe an unauthorised or erroneous charge occurred. Also be prepared to explain the purchase route and supply transaction evidence.
What to expect immediately after cancelling Fitxr
Fitxr’s terms state that cancellation usually takes effect at the end of the current billing period, and access to the service typically continues until that date. Refunds for unused time are generally not provided unless the marketplace or law requires one. Expect the next statement cycle to reflect no further recurring charges after the cancellation takes effect.
Also expect different behaviours depending on the purchase route: app-store cancellations and refunds will show up under the app provider’s account history and statements, while website purchases will be handled through the merchant-of-record systems. Keep your transaction IDs handy to reconcile statements.
Address
- Address: International House, 24 Holborn Viaduct, London EC1A 2BN, United Kingdom
What to do after cancelling Fitxr
After cancellation, perform a short reconciliation checklist: check your next bank or card statement to confirm no further recurring charges, archive purchase receipts and screenshots, and note the date your access ends so you are not surprised if the app restricts features thereafter. Keep records of all relevant transactions for at least 12 months.
If a refund is required or a charge appears in error, escalate using the appropriate channel for your purchase route and provide the documentation gathered above. If the marketplace cannot or will not provide redress and you believe a statutory right applies, consider seeking external advice or lodging a complaint with the relevant consumer protection authority.
Pro tip: resolve billing confusion faster by confirming the merchant name that appears on your card statement and matching that name against your receipt. This single check clarifies whether the app store or the website merchant will be the responsible party.