Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Gym Hub
1660 Mona Vale
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Gym Hub service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Gym Hub: Complete Guide
What is Gym Hub
Gym Hub is a commercial coaching and mentoring business for gym owners and operators offering programs, resources and a members-only portal. The public site highlights business mentoring, case studies and a members login that appears to be hosted on a third-party course platform. Pricing and consumer-facing subscription formulas are not published as standard consumer gym plans on the public site; instead the site positions Gym Hub as a paid coaching program and resource hub for fitness businesses.
The official site identifies a members login and contact details but does not provide a clear, public list of recurring consumer plan prices for a retail gym membership product. This guide therefore treats Gym Hub as a subscription-based coaching/membership service rather than a multi-location gym chain.
Subscription overview and public pricing visibility
Official public information shows Gym Hub sells mentoring and program access through a members portal with variable commercial arrangements; there is no uniform public price list for retail-style gym memberships on the site.
| Plan or offering | Price (A$) | Minimum term | Notes |
|---|---|---|---|
| Business mentoring / coaching program | Varies | Varies | Member portal access; pricing not publicly listed on site. |
| Free resources and Facebook group | A$0 | None | Open resources separate from paid programs. |
Because public pricing is not listed, any A$ amounts must be confirmed with the provider before relying on them for refunds or calculations.
How cancellations typically work for Gym Hub subscriptions
Framework: most program subscriptions of this type are governed by a written member agreement or standard form contract that sets a minimum term, notice period and renewal rules. The agreement is the primary source of the parties' rights and obligations.
Notice period and billing cycle: typical clauses for recurring coaching memberships require a notice period (often expressed in days or billing cycles) and specify whether billing is fortnightly, monthly or annual. Practically, a cancellation request normally takes effect according to the timing rules in the contract and the end of the current billing period.
Proration and refunds: whether fees are prorated when you stop receiving services depends on the contract terms. Some providers issue prorated refunds for unused prepaid periods; others treat payments as non-refundable unless the contract or law requires otherwise.
Cooling-off and consumer protections: consumer law can create statutory protections that override unfair contract terms in standard form agreements. Fitness-industry specific rules may apply in some jurisdictions and can create short cooling-off windows for new joiners. The membership agreement should be checked against these statutory protections.
What users report
Public reports specific to Gym Hub cancellation are limited on mainstream review platforms. The site indicates a members-only portal is used for program delivery, which is consistent with many coaching businesses that manage recurring billing via a third-party platform.
Platform-level feedback: users of similar third-party membership platforms sometimes report friction when closing subscriptions, delayed refunds, or uncertainty about whether access ends immediately at cancellation or at the next billing period. This pattern appears in platform review threads and is a general risk for members of portal-hosted programs.
Recurring issues and practical takeaways
Recurring issue: notice and auto-renewal wording can be ambiguous. Practical takeaway: identify the clause that defines when the notice runs and whether the provider must give renewal reminders.
Recurring issue: charge continuation after notice or promised termination. Practical takeaway: keep dated proof of communications and account/bank statements to show any continuing debits. If debits continue, review dispute options under payments rules and your card/bank's dispute process.
Documentation checklist
- Membership agreement: a copy of the contract as signed or accepted.
- Receipts and invoices: all payment records with dates and amounts.
- Billing statements: bank or card statements showing regular debits.
- Written confirmations: any written acknowledgement or confirmation of cancellation or membership change.
- Portal or account screenshots: dated screenshots showing membership status, if accessible.
- Terms and conditions: the version of the provider terms in force at time of sign-up.
Common contract clauses and how they affect cancellation
| Clause | What it means for you |
|---|---|
| Minimum term | The member may be bound to pay for the term unless a statutory right or contractual exception applies. |
| Notice period | Specifies how much advance time is needed before termination takes effect; often expressed in days or billing cycles. |
| Auto-renewal | Automatic renewal clauses restart billing at the end of a term unless the member gives the required notice to end the contract. |
| Refund and proration wording | Determines whether unused fees are returned or retained; non-refundable wording limits refunds absent legal cause. |
| Fee for early termination | May impose a charge for leaving before the minimum term; the amount must be proportionate and justifiable under consumer law. |
What consumer law and regulators say about membership contracts
The Australian Consumer Law (ACL) and regulators require that standard form consumer contracts must not include unfair terms and that claims such as "cancel anytime" must match the contract reality. If a fitness or subscription contract contains one-sided or disproportionate cancellation terms, those terms may be challengeable.
State fitness codes and fair-trading agencies sometimes add sector rules such as short cooling-off periods for gym sign-ups and disclosure obligations. Where an offering is classed as a fitness service, those industry codes may apply alongside ACL protections.
Disputes, chargebacks and escalation routes
Dispute path: when contractual remedies fail, consumers commonly raise issues with their financial institution or a card scheme under the chargeback framework, or lodge complaints with state consumer protection bodies and the ACCC. Keep records and refer to the exact contract clauses when making a complaint.
Legal remedies: unconscionable conduct, misleading representations or unfair contract terms may be actionable under ACL. Specialist advice is appropriate if significant sums are involved or if the provider applies punitive termination charges.
Address
- Address: PO Box 1240 Mona Vale NSW 1660 Australia
What to expect after cancelling Gym Hub
Timing: if cancellation is accepted, access to the portal or services may end at the close of the current billing period or immediately, depending on the agreement. Expect at least one final accounting of fees and any applicable cancellation charge if the contract so provides.
Billing: monitor bank and card statements for at least two billing cycles after cancellation. Keep dated evidence of any continuing debits for use in a dispute.
Access and data: check whether the contract addresses retention or deletion of your personal data and materials; request a record of what will be retained and for how long.
Further actions: if you believe a term is unfair or a provider is continuing to debit after correctly giving notice, you can escalate to your state fair trading office or the ACCC and consider other dispute channels described above.
Practical next steps and realistic expectations
- Confirm the governing terms: identify the exact agreement version that applied when you joined.
- Track billing cycles: map when debits are scheduled and when a notice period would end under the contract.
- Retain evidence: preserve receipts, statements and dated screenshots showing membership status.
- Consider escalation in stages: contractual negotiation, payment dispute, then regulator complaint if needed.
- Seek targeted legal advice: for disproportionate fees or significant sums, a short legal review can clarify enforceability under ACL.