Cancellation service N°1 in Lithuania
Contract number:
To the attention of:
Cancellation Department – Joggo
Aludariu str. 1
Vilnius
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Joggo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Joggo: Complete Guide
What is Joggo
Joggo is a subscription-based running and fitness coaching app that combines personalised training plans with meal guidance and basic strength routines. The service offers time-limited training packages rather than an open monthly membership, most commonly presented as 2-, 4- and 6-month subscription blocks. The company confirms subscription-based pricing and periodised plans on its support pages.
From a product perspective, Joggo positions itself as a guided running coach with additional nutrition and strength features. Pricing is not shown openly on the main site; users typically receive plan pricing after completing a quiz or sign-up flow. Independent reviews and testing write-ups note a mix of introductory offers followed by higher automatic renewals.
Customer experiences with Joggo cancellation
What users report
Public reviews show recurring themes: unexpected charges at renewal, difficulty obtaining refunds, and concerns about unclear pricing or plan content. Some reviewers report being charged amounts around A$90 - A$100 for renewals, while others describe partial refunds or delayed reimbursements after complaint escalations.
Representative user feedback includes brief quoted impressions such as "This App is a SCAM" and "Joggo charged me $69 and I don’t remember signing up", which reflect frustration with perceived marketing tactics and billing transparency. These statements appear repeatedly across review platforms.
Recurring issues and practical takeaways
In terms of pattern analysis, three issues dominate: auto-renewal notices that users say were missed, discrepancy between advertised introductory rates and renewal rates, and variable refund responses. Several threads also record that account removal or deletion does not automatically stop renewals unless the subscription component is addressed separately.
From a financial perspective, those who experienced unexpected renewals frequently recovered either a partial refund or a full refund after follow-up; others reported no refund. Expect variability in outcomes and a need to gather evidence supporting your claim if you dispute a charge.
How cancellations typically work for Joggo subscriptions
Joggo offers fixed-duration subscription blocks (2, 4, 6 months) that auto-renew at the end of the billing period unless ended beforehand. Renewals are commonly handled at the original billing cadence, and users often report being charged the full renewal amount at the renewal date.
In terms of proration and refunds: for digital subscriptions like Joggo, refunds depend on timing and whether content was supplied. Market guidance and regulatory proposals indicate that if cancellation occurs within an initial or renewal cooling-off window, consumers may be entitled to a full or proportionate refund depending on use. These rules are evolving and may affect how refunds are calculated for Joggo subscriptions.
Typical expectation setting: a cancellation notified before the renewal date should prevent the next billing cycle, but it will not always produce an immediate refund for the period already paid. Where a renewal cooling-off right applies, a proportionate refund for unused time can be appropriate under emerging guidance. Keep in mind that actual outcomes vary by purchase route and the supplier’s stated terms.
Billing route and financial implications for Joggo subscriptions
One key financial variable is the purchase channel. Subscriptions acquired directly via Joggo.run are processed under the provider’s merchant terms and may be treated differently to those bought through third-party marketplaces. App-store purchases follow the platform operator’s billing and refund policies, which can create procedural differences in dispute resolution and refund timing.
From a budgeting viewpoint, introductory promotional pricing frequently converts to a higher renewal price. That conversion can materially change the annualised cost of using the app. Financially sensitive users should treat a promotional plan as a short-term discount rather than the ongoing unit cost.
| Plan | Common billing period | Reported introductory price (approx A$) | Reported renewal/standard price (approx A$) |
|---|---|---|---|
| 2-month running plan | 2 months | Approx A$90 (intro total) | Approx A$99 (reported renewal) |
| 4-month running plan | 4 months | Approx A$133 (intro total) | Approx A$138 (reported renewal) |
| 6-month running plan | 6 months | Approx A$395 (intro total - sample result) | Approx A$198 (reported renewal totals vary) |
Notes: introductory totals above are approximate conversions of reported USD-based figures to AUD at ~1 USD = A$1.50. Data sources include independent reviews and customer reports; Joggo’s support pages confirm the 2/4/6-month structure but do not publish a fixed public price list. Use these numbers only as planning estimates.
Documentation checklist for cancel joggo subscription
- Billing records: recent statements showing the charge and transaction date.
- Proof of purchase: order confirmation, screenshot of plan purchased, or receipt captured at sign-up.
- Service terms: a copy or screenshot of the plan terms shown at purchase (introductory price, renewal terms).
- Usage log: timestamps or evidence of whether and when the service was accessed during the billing period.
- Dispute notes: a short dated log of communications with the provider or payment provider, including promised refunds or acknowledgements.
Common pitfalls and financial risks when cancelling Joggo
Failing to track renewal dates is the most frequent cost driver. Auto-renewals convert a one-time promotional cost into a repeat expense. From a financial perspective, small weekly prices can compound into A$100+ charges that affect monthly budgeting.
Another hazard is assuming account deletion equals subscription cancellation. Official guidance shows account deletion is separate from subscription management and may not stop automatic renewals. Treat these as distinct contractual elements.
Finally, refunds are not guaranteed and may be partial. Several reviewers describe partial reimbursements or delays; others report full refunds after persistence. Expect variability and plan for possible partial recovery of funds.
| Option | Typical cost profile | When to consider |
|---|---|---|
| Free or open-source running apps | Low to no direct cost | When you only need GPS tracking and basic plans |
| Subscription coach apps (competitors) | Varies A$5 - A$20 per month | When you want ongoing coaching with clear monthly billing |
| Pay-per-plan coach programs | One-off fee per training block | If you prefer fixed-term commitments and predictable cost |
Disputes, chargebacks and escalation - financial strategy
If a renewal appears unauthorized or incorrect, start by assembling the documentation checklist above and note the exact transaction posting date. Disputes often hinge on proof: charge date, merchant descriptor, and what was promised at purchase.
From a financial optimisation standpoint, consider whether a chargeback is proportional to the disputed amount and whether you can demonstrate non-delivery or misleading advertising. Chargebacks can resolve some cases quickly but may have time limits set by your card issuer. Keep an eye on banking deadlines and act promptly.
Refund timing and expected outcomes for Joggo
Refund timing reported by users varies widely: some report refunds within days, others after several weeks, and some report partial refunds only. Emerging policy proposals suggest refunds tied to cooling-off rights should be issued within 14 days once the provider has accepted entitlement, but these regime changes are in progress and implementation may shift operational practice.
Pro rata calculations are the most common fair approach when digital content has been partially supplied during a cooling-off period. Where the provider cannot or will not agree, financial recovery may require escalation through your bank or payment platform. Prepare substantiating evidence before escalating.
Address
- Address: Aludariu str. 1, Vilnius, Lithuania, European Union
What to do after cancelling Joggo
After you have initiated cancellation through your chosen purchase route, monitor billing statements for at least two billing cycles to confirm no further renewals post-cancellation. Retain a copy of the cancellation acknowledgement if one is provided.
Reconcile the financial impact: record the recovered amount, net cost after refund, and any bank fees incurred. Use this data to adjust your subscription budget and assess whether an alternative fitness solution provides better value. Track the effective annualised cost to compare with competitor services.
If you expect a refund that does not appear within a reasonable time, follow escalation steps through your card provider or payment channel and supply the documentation checklist. Maintain concise notes of timelines and promised actions to strengthen any formal dispute.
Finally, consider changes to recurring-expenditure habits: treat short-term promotional rates as temporary when forecasting, and set calendar reminders for any subscription expiry to avoid surprise renewals. This simple financial control reduces the chance of unexpected charges from services with periodised plans like Joggo.