Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Lean With Lilly
First Floor, 17‑19 Foley Street
W1W 6DW London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lean With Lilly service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Lean With Lilly: Complete Guide
What is Lean With Lilly
Lean With Lilly is a subscription fitness service built around the LEAN Method, offering structured workout programs, guided videos, meal plans and community challenges. The product is delivered primarily through a mobile app and a website storefront, with recurring plans that include monthly, quarterly and annual billing options. The app advertises hundreds of workouts, weekly content drops and personalised meal planning tools as part of the membership.
Official checkout pages show the service sells monthly, quarterly and annual memberships and often runs time-limited sale pricing. App store descriptions confirm in-app subscriptions and automatic renewal terms. These distinctions matter because purchase channel and plan type can affect trial availability and refund handling.
| Plan | Billing cadence | Typical AU pricing (public listings) |
|---|---|---|
| Monthly | Monthly recurring | A$17.99 (approx list price shown online). |
| Quarterly | Billed every 3 months | A$43.99 (approx list price shown online). |
| Annual | Billed yearly | A$144.99 (approx list price shown online). |
The above AU prices are reported by independent reviews and public listings for local currency presentation; official checkout pages sometimes show GBP, EUR or USD and promotional sale prices. When planning a cancellation or refund claim note the pricing and the purchase channel shown on your receipt.
Customer experience with cancellations
What users report
Public reviews and forum posts show mixed experiences. Several users praise the workouts and coaching but report frustration with account access, unexpected renewals and slow customer responses. Many negative reports concern renewals that users say occurred without clear reminder, and difficulties getting refunds for unused subscription periods.
Recurring issues and practical takeaways
Reports cluster around a few recurring problems: unclear renewal timing on receipts, differing rules for website purchases versus app-store purchases, and delays in support replies. This means that your best defence is timely documentation and knowing exactly how you purchased the subscription.
Users who successfully resolved issues emphasise preserving receipts, noting the purchase channel shown on the receipt, tracking the billing cycle and maintaining a clear record of communications. These practical takeaways are useful when seeking refunds or disputing charges with a card issuer.
How cancellations typically work for Lean With Lilly
Subscriptions auto-renew by default unless cancelled before the next billing date. Purchase channel affects the mechanics: subscriptions routed through app stores are governed by the app store terms for renewal and refunds; purchases made via the service checkout may follow the service terms of sale. This difference can change notice windows and refund eligibility.
Notice periods: automatic renewals generally require cancellation at least 24 hours before the renewal time to prevent the next charge. Billing cycles determine when charges appear and whether a refund for the current period is available. Cooling-off rights for digital subscriptions are limited once content access has begun, so timing of cancellation relative to the start of the subscription matters.
Proration and refunds: policies vary. In many cases a recurring renewal payment will not be prorated for partial use. Refund eligibility commonly depends on plan type (trial, monthly, annual), timing of the request and the original purchase channel. If you purchased a trial that converted to a paid subscription, the trial conversion date is the key reference for eligibility.
| Issue | How it typically affects you |
|---|---|
| Auto-renewal timing | Missed cancellation window can trigger full-period charge. |
| App-store purchase | Refunds and cancellations are handled under app-store rules; auto-renewal settings may be managed by the store. |
| Website purchase | Subject to service terms; promotional pricing may be locked for life but renewal price and refund rules are governed by those terms. |
Documentation checklist
- Purchase receipt: Keep the original receipt showing date, price and purchase channel.
- Billing history: Screenshots or bank statements showing charges and dates.
- Trial records: Evidence of trial start/end dates and any promotional codes used.
- Terms and conditions: A copy or screenshot of the version of terms active on the purchase date.
- Support interactions: Record dates, brief content summary and any reference numbers from the provider.
- Proof of identity: The account name or email used to register and any order ID shown on receipts.
Common pitfalls and mistakes to avoid
- 1. Relying on memory instead of securing receipts and billing records.
- 2. Assuming all refunds are available simply because you stopped using the service mid-period.
- 3. Confusing app-store rules with website terms; each can create different obligations.
- 4. Missing the renewal window shown on your receipt and then assuming the charge can be reversed without a clear reason.
- 5. Failing to keep evidence of trial expiry or promotional lock-in dates if a sale price was promised.
Refunds, disputes and chargebacks
Refunds: Eligibility depends on plan type, purchase channel and timing. Annual plans purchased during a promotion may have locked-in pricing but still follow the service refund policy for unused periods. Expect that some requests will be declined if the terms exclude refunds for used digital content.
Disputes: If you believe a charge is unauthorised or a refund was wrongly withheld, you can raise a dispute with your card issuer. Disputes are stronger when supported by clear documentation showing the purchase terms and your communications with the provider.
Chargebacks: Use chargebacks only when you have a defensible claim: e.g. unauthorised transaction, failure to provide the service purchased, or misrepresentation. Be aware that chargebacks can be time-limited by the card scheme; act promptly and keep all evidence. This means maintaining copies of receipts and support interaction records.
What you can reasonably expect after cancelling Lean With Lilly
After a valid cancellation you should expect to maintain access until the paid period ends unless the terms state otherwise. Refunds for unused time are not guaranteed and often treated case-by-case. If access ends immediately after cancellation, confirm whether that is consistent with the plan terms you agreed to at purchase.
Monitor your bank or card statement across the next billing date to verify there is no further renewal. If a renewal occurs after cancellation, use your documentation to raise a dispute with the provider and, if necessary, your card issuer. Keep a clear timeline of events to present to a payments or consumer protection body if you escalate.
Practical consumer rights notes for Lean With Lilly
Australian consumer protections provide remedies for services not delivered as promised and for misrepresentations. For digital subscriptions like Lean With Lilly, remedies will depend on whether the service was supplied as described, and whether any statutory guarantees have been breached. This is a short note to link consumer rights to the service: if content is inaccessible or the product materially differs from its description, you have grounds to request rectification or a refund under consumer law.
Always reference the version of terms active on your purchase date when asserting rights. Keep your complaint factual, time-stamped and supported by evidence.
Address
- Address: Lean Fitness Limited, First Floor, 17‑19 Foley Street, London W1W 6DW, United Kingdom
What to do after cancelling Lean With Lilly
After cancelling, take these practical actions: retain the cancellation confirmation and receipt, monitor your billing statement around the next renewal date, and gather all documentation if you need to dispute a charge. Keep a short, dated timeline of what happened and when.
If you request a refund, track the provider's response timeline and keep copies of any acknowledgements. If you escalate a dispute to your card issuer or consumer protection agency, present a concise folder of evidence: receipt, timeline, terms, and correspondence. This will materially improve the clarity and speed of any resolution.
Finally, treat promotional price terms and trial conversions as key facts. Record them, because they commonly determine whether a refund is accepted or refused. Being organised with documentation is the most effective protection for your consumer rights regarding Lean With Lilly.