Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Lose It!
101 Tremont Street, Floor 9
02108 Boston
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lose It! service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Lose It! Step-by-Step
What is Lose It!
Lose It! is a calorie‑tracking and weight‑management app from FitNow that combines a large food database, barcode scanning, progress charts and integrations with fitness devices. It offers a free tier plus paid Premium access and occasional lifetime offers; Premium unlocks advanced tracking, meal planning and deeper analytics. This service is distributed through app stores and directly by the company, and billing and upgrade mechanics vary by purchase channel.
How Lose It! subscriptions work
Billing is typically periodic and auto‑renewing: subscriptions renew at the end of each paid period unless the renewal is stopped before the renewal date. The provider’s terms state that you remain liable for fees through the end of the subscription period during which you cancel. Free trials commonly convert to paid subscriptions automatically at trial end unless cancelled before the trial expires.
Lose It! terms also make clear that fees may be charged through stored payment methods and that refunds and proration are limited: the company says it will not prorate fees for a cancelled subscription and will not refund fees that have accrued, except as required under the agreement or by law. This means cancellations generally stop future charges but do not create automatic refunds for the unused portion.
| Plan | Billing model | Typical AU price (A$) | Notes |
|---|---|---|---|
| Free | None | A$0 | Core tracking functions with ads and limits. |
| Premium | Annual subscription (auto‑renew) | Varies (in‑app prices reported across listings; promotional pricing common) | Unlocks macronutrient goals, meal planning, insights and integrations. Prices seen on AU app listings vary by promotion and platform. |
| Lifetime | One‑off payment | Varies | Occasional lifetime offers appear; pricing and availability change. |
Feature comparison
| Feature | Free | Premium |
|---|---|---|
| Food database & barcode scanning | Yes | Yes (enhanced) |
| Macros and custom goals | Basic | Advanced |
| Meal planning and insights | No | Yes |
| Device integrations | Limited | Extended |
Customer experiences with cancellation
What users report
Public review platforms show a mix of satisfaction with the app’s tracking tools and frustration about billing and support. Reviewers praise the database and photo logging but several reports describe difficulty obtaining refunds after trial conversions or after auto‑renewals. One review on Trustpilot described being charged after a free trial and not receiving a prompt refund, and other complaints raise slow or limited responses to billing disputes.
Discussion threads and forum posts also record varied experiences: some users successfully cease future billing while others report confusion when multiple purchases or app‑store purchases interact with site purchases. Community posts note that platform differences (app store vs direct purchase) and promotional pricing have produced unexpected charges for a minority of users.
Recurring issues and practical takeaways
Reports cluster around these themes: unclear renewal timing, perceived lack of proration, delayed responses to refund requests, and complexity when subscriptions exist on more than one platform. Many users who posted frustrations emphasised keeping concrete payment records and acting quickly when an unexpected charge appears.
What to expect when you cancel
Access continuity: in most cases cancellation prevents future renewals but access to Premium features continues until the paid period ends. This follows common subscription practice and is reflected in the provider’s terms.
Proration and refunds: Lose It! states it will not prorate fees for a cancelled subscription and generally does not refund accrued fees, except where required by law or by specific agreement. Refunds after free trials are treated according to the purchase terms and the channel used to subscribe.
Free trial conversions: if a trial converts to paid access, any unused portion of the free trial is typically forfeited once the paid subscription begins, according to product listings and terms.
Documentation checklist
- 1. Keep the original purchase receipt or proof of charge (bank or card statement).
- 2. Retain screenshots of trial start, trial end or upgrade confirmations.
- 3. Save the terms or pricing page you saw at purchase date (timestamp if possible).
- 4. Record the date and amount of any renewal charge (card statement line).
- 5. Note any support reference numbers, chat transcripts or acknowledgement IDs if provided.
Common pitfalls and how to avoid them
- 1. Overlapping subscriptions: having the same service purchased through different platforms can lead to duplicate charges; reconcile purchases across accounts and cards.
- 2. Missed renewal windows: auto‑renew usually occurs at billing period end; monitor your statement around expected renewal dates.
- 3. Assuming automatic refunds: cancellation typically stops future billing but does not refund the current period.
- 4. Relying only on informal promises: verbal or chat promises should be supported with written confirmation.
Disputes, refunds and escalation
Statutory rights: consumer guarantees under the law apply to digital goods and services that are not supplied with due care and skill or are not as described. If the app fails to deliver promised features or is defective, a remedy may be available under consumer protection rules. Regulatory guidance also warns businesses they cannot use blanket no-refund statements to override statutory rights.
Bank disputes and chargebacks are an option where you believe a charge was unauthorised or erroneous, but outcomes depend on the card issuer’s rules and the evidence you can provide. Keep records of the transaction, the stated terms at purchase and any correspondence.
Escalation paths can include lodging a formal complaint with a consumer regulator or exploring small claims remedies if the amount and facts justify it. Timelines matter: act promptly to gather evidence and to meet any statutory limitation periods.
Address
- Address: FitNow, Inc. 101 Tremont Street, Floor 9 Boston, Massachusetts 02108 United States
What to do after cancelling Lose It!
Monitor your bank and card statements for at least one billing cycle to confirm no further renewals occur and keep a copy of the final billing line showing the cancellation period. This is key evidence if a disputed charge appears.
Export or copy any personal data or progress records you want to keep for your health history, and review connected apps and devices to ensure they no longer exchange data if you intend to stop using the service.
If you need a remedy because the service failed to meet the promised standard, check your rights under consumer guarantees and prepare the documentation noted above before lodging a formal complaint or seeking a chargeback.