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Cancel MAP MY RUN
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I hereby notify you of my decision to terminate the contract relating to the Map My Run service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Map My Run: Easy Method
What is Map My Run
Map My Run is a GPS-based running and workout tracker that collects route, pace and workout data and offers a paid premium tier known as MVP for expanded features such as training plans, live tracking and an ad-free experience. First released as part of the MapMyFitness family and later associated with large fitness platforms, the app is distributed on app stores and via the Map My Run site and offers monthly and annual MVP subscription options.
Next: the app’s paid plans appear in in-app purchase listings with multiple AUD price points for monthly and annual MVP packages, and billing is handled through the platform used to buy the subscription.
Customer experiences with cancellation
What users report
What users commonly report is twofold: confusion about who billed them (app store versus developer/payment processor) and frustration when a charge recurs because auto-renewal was not stopped in time.
Users also describe variability in in-app price points and occasional mismatches between promotional trial expectations and the actual renewal charge. Some reviews note that once a subscription renews, reclaiming that payment can be difficult unless there is a clear breach or fault.
Recurring issues and practical takeaways
First: recurring issues center on timing (missing the 24-hour cancellation window reported in app listings), uncertainty which billing channel processed the payment, and the perception that refunds are rarely granted for change-of-mind after access has been provided.
Next: practical takeaways from user reports are to document every purchase and receipt, confirm the billed amount and date, and be prepared to demonstrate a breach of service or a technical failure if seeking a statutory remedy.
How cancellations typically work for Map My Run
First: subscriptions for the MVP tier are sold as recurring monthly or annual plans; in-app listings note automatic renewal and a requirement to cancel before the renewal window to prevent a next-period charge.
Next: cancellation normally stops the automatic renewal but does not usually remove access for the remainder of the paid period; many app listings state the current paid period continues after cancellation and that the current period cannot be cancelled.
Additionally: proration and refunds for unused time are not universally guaranteed; published terms and common merchant practice often state that refunds for the current period are not provided except where required by consumer law or where a service fault can be shown.
Most importantly: identify whether your transaction was processed by an app store or directly by the service’s payments processor because that determines which rules and refund channels apply.
What the law means for Map My Run customers
First: Australian consumer protection applies to digital services and subscriptions; if Map My Run’s digital content or subscription is faulty or not fit for purpose, you may be entitled to a remedy such as repair, replacement or refund under consumer guarantees.
Next: change-of-mind or simple preference is not usually covered by consumer guarantees, so refunds for “I no longer want it” are not guaranteed unless Map My Run’s own terms or a specific cooling-off right applies.
Additionally: the government has consulted on a subscription contracts regime proposing specific cooling-off protections for subscription renewals and initial contract periods; this may affect future subscription refunds and timing obligations but should be treated as evolving policy rather than current guaranteed practice.
Documentation checklist
- Purchase receipt: copy of the original payment/receipt showing amount, date and merchant identifier.
- Trial terms: screenshot or record of the free-trial length and the stated renewal timing.
- Billing history: record of recurring charges and dates to show when renewal occurred.
- Service evidence: screenshots showing inability to access promised premium features or technical errors.
- Correspondence record: timestamps and text of any written confirmations, reference numbers or acknowledgements you received.
- Bank or card statement: showing the charge as it appears to the card issuer or payment method.
Common pitfalls and mistakes to avoid
- 1. Waiting until after a renewal charge to act - many users report renewal timing confusion.
- 2. Assuming all refunds are available - refunds for change-of-mind are often declined unless consumer guarantees are engaged.
- 3. Losing original receipts or trial terms - without evidence, disputes are harder to pursue.
- 4. Failing to check which merchant processed the payment - app store charges and direct charges are governed differently.
Practical dispute and refund approach
First: assemble the documentation checklist above and identify the exact charge label and date on your statement. This clarifies whether an app-store or a payments processor billed you.
Next: be specific about the remedy you seek (refund, pro-rata refund, or credit) and be ready to show a breach of consumer guarantees if the service was faulty.
Additionally: if the provider accepts the issue as a major failure under consumer guarantees, expect a remedy to be processed within a short statutory timeframe; merchant terms and recent consultations indicate refunds tied to consumer rights should be processed without undue delay.
Subscription plans and pricing at a glance
| Plan | Typical AUD price (observed listings) | Notes |
|---|---|---|
| Monthly MVP | A$12.99 | In-app purchase listing shows multiple regional monthly prices; billed recurring monthly. |
| Annual MVP | A$43.99 - A$59.99 | Annual variants observed in in-app listings; exact price can vary by promotion or platform. |
| Free/basic | Free | Core tracking features available without MVP; premium features require subscription. |
Feature comparison and alternatives
| Feature | Map My Run (MVP) | Typical alternatives |
|---|---|---|
| Training plans | Included in MVP | Comparable paid plans in other running apps |
| Live tracking | Offered as premium | Often premium feature elsewhere |
| Platform billing | In-app purchases via app stores reported | App-store or direct billing varies by provider |
How to prepare before you act
First: confirm and record the exact charge name as it appears on your bank or card statement so you can reference the correct merchant identifier.
Next: keep a timestamped copy of any on-screen terms or promotional messaging that influenced your purchase decision; that helps if there is a dispute about the product description.
What to expect after cancelling Map My Run
First: after a cancellation action, the common expectation for Map My Run subscriptions is that access will continue until the end of the paid period, but automatic renewal will stop and no further payments should be taken for subsequent cycles. This behaviour is reflected in in-app terms and user reports.
Next: refunds for the current billing period are uncommon unless the subscription qualifies for a consumer guarantee remedy or a specific promotional/cooling-off policy applies.
Additionally: if you pursue a charge dispute through your card issuer, maintain your documentation and be prepared to show service evidence or a contractual breach.
Address
- Address: UA Australia Pty Ltd Level 1, Mill 2, 41-43 Bourke Rd, Alexandria, NSW 2015 Australia