Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Morsia
Victoria Court, 17‑21 Ashford Road
ME14 5DA Maidstone
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Morsia service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Morsia: Step-by-Step Guide
What is Morsia
Morsia is a subscription fitness service built around a mobile app that offers personalised training programmes, meal plans and progress tracking. The operator markets structured challenge passes and recurring subscriptions with Monthly, Quarterly and Annual billing options; the website shows UK pricing while app-store listings show localised AUD pricing for in‑app purchases.
The service distinguishes between app-store payments and web payments: Apple and Google handle app-store transactions, while web payments are processed via a third‑party payment gateway. Morsia’s published terms state auto-renewal triggers within 24 hours before the end of a billing period and include a broadly worded no‑refund position for unused time.
| Plan | App store price (AUD) | Billing rhythm |
|---|---|---|
| Monthly | A$19.49 | Every month |
| Quarterly | A$44.99 | Every 3 months |
| Annual | A$154.99 | Every 12 months |
The prices above are taken from app-store listings for local customers; the website offers alternative (GBP) pricing which may be discounted for promotional challenges. If you purchased through an app store your transaction terms will usually be governed by that app store rather than the website terms.
Customer experiences with Morsia cancellation
What users report
Public feedback shows mixed product satisfaction but recurring complaints about subscription billing and unexpected renewals. Several reviewers report charges they did not expect at renewal and express frustration with the refund stance in Morsia’s terms.
App-store reviews record both positive training outcomes and specific complaints that a cancelled subscription was later charged again, or that cancellation and refund processes were unclear. Independent trackers and app‑review aggregators also list technical bugs and subscription management problems as common issues.
Recurring issues and practical takeaways
Users most often mention: auto-renewal timing, differences between app-store and web billing, the operator’s non-refundable language and occasional billing errors such as duplicate charges. These patterns influence what documentation and evidence are most useful when disputing a charge.
How cancellations typically affect Morsia subscriptions
Morsia’s terms state that subscriptions automatically renew and that renewal charges are taken within 24 hours prior to the end of the current period. The provider also states that amounts paid for a subscription are non-refundable for unused time except in narrowly defined technical or fraud cases.
Because payments made through Apple or Google are subject to those platforms’ rules, the effect of a cancellation can differ depending on where the subscription was purchased. Web purchases processed via Stripe follow the website terms for renewals and refunds.
Proration and mid‑period termination: Morsia’s terms do not promise pro rata refunds for early termination; termination generally stops future renewals but does not entitle the subscriber to a refund of the unused portion. This is a contract term that may be limited by consumer protection laws in certain circumstances.
Short note on consumer law and Morsia
Australian consumer law provides remedies when digital services are not as described, are faulty, or where businesses engage in misleading conduct. For Morsia subscriptions this means a firm no‑refund clause may be unenforceable if the product is defective or the business has made misleading representations about renewals or pricing. Recent regulatory action in subscription markets confirms close scrutiny of renewal and disclosure practices.
Documentation checklist
- Purchase records: order confirmations, receipts and store transaction IDs.
- Billing statements: card statements showing the charged amounts and dates.
- Terms in effect: a copy or screenshot of the terms and the price shown at purchase.
- Communication log: dates and short summaries of any correspondence or in‑app support tickets.
- Evidence of access issues: screenshots or logs showing inability to use the service, if that is the basis for a refund claim.
Common pitfalls and how to avoid them with Morsia
- 1. Confusing platform pricing - App-store local prices can differ materially from the website GBP prices; identify where you purchased.
- 2. Assuming refunds for early termination - Morsia’s terms state no refunds for unused portions except in narrow technical or fraud situations.
- 3. Missing auto-renewal windows - renewal may occur within 24 hours before the period end; check precise billing dates on your statement.
- 4. Relying solely on in‑app credit balances - transaction records and card statements are primary proof when disputing a charge.
- 5. Not preserving original terms - pricing and refund language at the time of purchase are often determinative in disputes.
| Payment channel | Who governs charge/refund | Typical implication for Morsia subscriber |
|---|---|---|
| App store (Apple/Google) | App store policies and local store pricing | Local AUD prices; refunds/management may be governed by store rules rather than website T&Cs. |
| Web checkout | Morsia terms + payment processor (Stripe) | Web currency conversion may apply; refunds governed by Morsia’s web refund policy. |
Disputes, refunds and enforcement options for Morsia
Morsia’s published refund policy limits refunds to defined exceptional circumstances such as technical faults preventing access, duplicate charges from a technical error, or non‑genuine transactions. For other disputes the provider’s terms will be the starting point for resolution.
If you believe a charge was unauthorised or the vendor has engaged in misleading conduct, consumer protection law and regulators may provide remedies. Recent regulatory enforcement actions in subscription markets demonstrate that automatic-renewal practices and insufficient disclosure can trigger regulatory review.
When a charge is genuinely unauthorised or duplicated, payment providers have processes to investigate and provisionally credit an account; independent dispute routes may also be available if contractual remedies fail. Keep records of all relevant evidence to support any claim.
What to do after cancelling Morsia
Verify your billing statements for at least one full billing cycle after termination to confirm no further renewals were charged. Keep a copy of transaction records, the version of the terms that applied at purchase and any confirmation of cancellation or account changes.
Check whether app access or features are retained until the paid period expires; Morsia’s terms indicate access typically continues for the remainder of the paid period but refunds for unused time are not promised. Monitor for any unexpected duplicated charges.
If you consider the operator has breached consumer law or made misleading representations about renewals, record the factual basis for that concern and consider raising the matter with the relevant consumer protection body or an independent dispute resolution service. Regulatory outcomes in subscription enforcement indicate those channels can produce remedies where conduct is unlawful.
Address
- Address: Victoria Court, 17‑21 Ashford Road, Maidstone, Kent, ME14 5DA, United Kingdom