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I hereby notify you of my decision to terminate the contract relating to the Myfitnesspal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Myfitnesspal: Complete Guide
What is Myfitnesspal
Myfitnesspal is a digital nutrition and fitness diary that helps users track food, exercise and body weight. It offers a free tier with basic logging and a paid tier called Premium, which adds advanced tracking, more granular nutrient targets, ad-free use and export options. Over time the app has shifted some formerly free features behind the paid tier, prompting wider discussion about value and pricing.
Myfitnesspal subscriptions often follow monthly or annual billing and may include a short free trial for new users. Reported Australian billing points commonly show an annual Premium price near A$129.99, with monthly rates varying by channel and promotion. These reported prices and the existence of a free trial are reflected in multiple recent user posts and reviews.
Customer experience with cancellation
What users report
Many public reviews and forum threads describe three recurring themes: confusion about where the subscription was set up, surprise renewal charges, and mixed experiences getting refunds. Some users report being redirected to the platform that handled the original payment and finding that the subscription management path differs by platform. Others report successful refunds when they were able to demonstrate an inadvertent charge or billing error.
Recurring issues and practical takeaways
Users note that cancellation control is tied to the place of purchase, which affects timing and refund options. Complaints about being charged during attempts to cancel and frustration with in-app navigation appear regularly in community threads. Practical takeaways from these reports include the need to check where the subscription was activated and to keep clear records of purchase confirmations and renewal dates.
How cancellations typically work for Myfitnesspal subscriptions
Myfitnesspal subscriptions normally auto-renew at the end of each billing cycle. You can stop future renewals before the next renewal date; cancelling does not usually shorten the paid access period for the current billing cycle. This means Premium features commonly remain available until the end of the period you already paid for.
Timing is important: documentation from the service indicates a standard cutoff for cancelling recurring charges that is often set at about 24 hours before the renewal date. If a cancellation request is processed after that window, the next billing charge may still occur.
Where you paid matters. Subscriptions purchased through third-party marketplaces or app stores are typically managed by those marketplaces, which affects who issues refunds and how auto-renewal is turned off. That distinction affects both the available remedies and the expected timeline for charge reversals.
Proration and refunds: Myfitnesspal’s stated approach is that cancelling prevents future renewals but generally does not trigger automatic prorated refunds for unused time. Refunds are handled on a case-by-case basis and often depend on the payment channel, promotional terms and whether a free trial converted to a paid plan. Public reports show some successful refunds after disputes, but outcomes vary.
Legal and consumer rights that matter for Myfitnesspal
Under consumer protection laws, you retain rights against unfair business practices and misleading conduct. For charges you did not authorise or that were not properly disclosed, you may have grounds to dispute the charge.
Cooling-off rights: digital subscriptions often do not carry a broad statutory cooling-off period, but specific promotional trial terms and platform rules can create short cancellation windows. For Myfitnesspal, reported trial-to-subscription automatic conversion is a recurring complaint, so document trial start and renewal dates if you want to contest a conversion charge.
Disputes, chargebacks and refunds - practical guidance
If you believe a charge is unauthorised or an error occurred, you can raise a dispute through your payment provider or card issuer. A chargeback is a formal payment dispute process that can pause or reverse a payment while evidence is investigated. Keep in mind that chargebacks have time limits and may require supporting documentation.
When disputing a charge, high-value supporting items include the original purchase confirmation, screenshots of renewal messages, dates of any trial start/expiry, and billing statements showing the charge. These items strengthen your case with a payment provider or with a regulator if needed.
Documentation checklist
- Purchase confirmation: copy or screenshot of the initial receipt or order reference.
- Trial and renewal dates: clear dates for trial start, trial end and any renewal charge.
- Billing statements: bank or card statements showing the payment and merchant descriptor.
- Account identifiers: user name, account email or username used with the service.
- Correspondence log: record of any messages or tickets raised about the charge, including dates and responses.
- Device and platform evidence: whether the purchase originated via an app store or web purchase.
- Screenshots: any in-app screens that show active subscription status or trial conversion notices.
Common pitfalls and mistakes to avoid
- 1. Assuming a deinstalled app stops billing - removing the app does not necessarily stop auto-renewal.
- 2. Missing the renewal cutoff - waiting until the last day can result in charges if the platform applies a 24-hour or similar rule.
- 3. Ignoring the payment channel - the route you paid through affects who can issue refunds.
- 4. Not keeping receipts - lack of proof complicates disputes and chargebacks.
- 5. Overlooking trial terms - free trials that auto-convert are a frequent source of surprise charges.
| Plan | Typical AU price (reported) | Billing | Notes |
|---|---|---|---|
| Free | Free | None | Basic logging, ads, limited advanced features |
| Premium | A$129.99/year (commonly reported) - monthly varies | Monthly or annual | Advanced analytics, ad-free, export and targeted nutrient goals; price varies by channel and promotion. |
| Premium+ | Varies - higher than Premium | Monthly or annual | Expanded features such as personalised meal planning reported in some sources; availability and price can differ. |
Feature comparison
| Feature | Free | Premium |
|---|---|---|
| Barcode scanner | Often behind paywall since 2022 | Included |
| Ad free | No | Yes |
| Custom macronutrient goals | Limited | Granular options |
| Data export | Limited or none | Exportable data |
Note: the barcode scanner move to Premium and other feature changes have triggered negative feedback in user communities. That shift is one reason users either upgraded or left the service.
How to prepare for a dispute or refund request
Assemble the items from the documentation checklist early. Document the exact date and amount of any charge you contest. This helps when dealing with your payment provider or a consumer protection agency.
Be aware of time limits: card issuers and app stores impose deadlines for disputes and refunds. Acting promptly improves the chance of a favourable outcome.
When the billing route is a deciding factor
Charges originating via an app marketplace are governed by that marketplace’s terms in addition to general consumer law. If the subscription was handled by a third-party marketplace, the marketplace may be the only entity that can reverse an in-app charge. This distinction is a frequent source of confusion reported by users.
Address
- Address: MyFitnessPal, Inc. ATTN: Privacy/Legal, 100 Congress Avenue, Suite 400, Austin, TX 78701, United States
What to do after cancelling Myfitnesspal
After you stop renewals, monitor your bank and card statements for at least two billing cycles. Verify that no further charges occur and note the merchant descriptor used by the charge for future reference.
Export or save any data you want to keep while you still have access to the paid features. Data export options may be limited once your paid period ends.
If you receive an unexpected charge after cancellation, gather your documentation and raise a dispute with your payment provider within their stated time limits. Keep copies of all correspondence and evidence during the dispute process.
Consider alternative apps if you decide to leave the service. Look for services whose trial terms, refund policies and billing channels match your expectations before subscribing.
Finally, if escalation is required, make a note of relevant regulator contact points and statutory complaint avenues available for unresolved billing disputes. Acting early, keeping clear records and documenting dates and amounts will strengthen your position.