Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Orangetheory
1 Earl Place
2011 Potts Point
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Orangetheory service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Orangetheory: Complete Guide
What is Orangetheory
Orangetheory is a franchised studio network offering coached, heart-rate - based interval training classes that combine treadmill, rowing and strength work. Studios operate under a global brand but are locally run, and membership options are tiered to reflect frequency: Basic, Elite and Premier are the standard membership categories.
The franchisor presents these tiers as Basic (limited monthly classes), Elite (mid-tier monthly classes) and Premier (unlimited access), with a stated 30-day risk-free guarantee on certain memberships; individual studio pricing and specific terms are set locally by each studio operator.
Customer experiences with cancellation
What users report
Public feedback collected from review platforms and community forums indicates mixed experiences. Positive comments typically praise coaching and workout structure. Negative feedback commonly concerns billing and cancellation interactions rather than the workout itself. Reviews reference unexpected extra charges, disagreement about notice timing, and inconsistent responses from different studio locations.
Recurring issues and practical takeaways
Users often mention a few recurring themes: late-cancel fees for missed or un-notified classes, perceived lack of clarity about notice periods or billing cycles, and occasional disputes where a cancellation was not processed as the member expected. Practical takeaways from these reports include preserving every piece of written confirmation, checking the membership agreement for notice and minimum-term clauses, and monitoring bank statements for a few billing cycles after a cancellation request.
How cancellations typically work for Orangetheory subscriptions
Framework: memberships are formed under a studio-specific agreement that may include a minimum term, renewal rules and a specified notice period. Because studios operate under franchise arrangements, administrative practices can differ between locations. Members should therefore expect variation in notice windows, freeze options and fees.
Notice periods and billing cycles: common gym-sector practice in this market is to require up to 30 days’ notice before stopping direct debit payments; many contract templates reference a four-week or 30-day notification window. Failure to provide notice within the contractually required period frequently results in one further billing cycle. This pattern also appears in user reports about Orangetheory.
Proration and refunds: proration policies vary. Some studios apply pro rata refunds for unused paid time during a cooling-off period or for early termination on medical grounds; others treat monthly dues as payable for the full billing period. The 30-day risk-free statement on certain memberships should be read alongside the studio’s terms and any promotional exclusions.
Cooling-off and special circumstances: statutory protections and industry codes influence cooling-off and compassionate termination options. Fitness codes and state consumer agencies often require a short cooling-off window for new agreements and allow termination for prolonged incapacity. For Orangetheory members, check the membership agreement for any explicit cooling-off clause and medical termination provisions.
Subscription plans and pricing at a glance
| Plan | Core features | Price (typical or varies) |
|---|---|---|
| Basic | Limited monthly classes; add-on classes at reduced per-class rate | Varies by studio; example listed in local guides as around A$108/month (approx). |
| Elite | Mid-tier monthly allowance (e.g. 8 classes); discounted add-ons | Varies by studio; example listings show about A$150/month (approx). |
| Premier | Unlimited classes; recommended for frequent attendance; may require purchase of performance monitor in promotions | Varies by studio; example listings show about A$171/month (approx). Promotional introductory pricing may differ. |
Fees, proration and common billing outcomes
| Fee type | How it commonly operates for Orangetheory |
|---|---|
| Late-cancel / no-show fee | Studios often charge a late-cancel or no-show fee when a booked class is missed without satisfying the studio’s notice requirement. Amounts and waiver policies differ by studio; members report occasional waivers for verified illness. |
| Monthly direct debit after notice | Contracts commonly require notice that spans a billing cycle; one additional debit is frequently charged if the notice falls inside the required window. |
| Performance monitor or equipment charge | Promotions may require purchase or payment plans for heart-rate monitors; these items are often treated as separate purchases and may not be refundable except as required by law. |
| Cooling-off refunds | Where a cooling-off clause applies, refunds may be pro rata and administrators may deduct reasonable administration costs; the exact approach is set in the studio’s terms. |
Documentation checklist
- Membership agreement: retain the signed contract and any annexes or promotional terms.
- Payment records: bank statements or direct debit receipts showing recurring charges.
- Written cancellation confirmation: copy of any written confirmation you received from the studio or system showing the cancellation date.
- Promotional terms: copies/screenshots of any offers or guarantees referenced at signup.
- Medical evidence (if applicable): concise medical certificates or documentation supporting compassionate termination requests.
- Class booking logs: records of bookings, late cancels or no-shows to support a dispute about fees.
Address
- Address: 1 Earl Place, Potts Point NSW 2011, Australia
Disputes, refunds and chargebacks for Orangetheory
Evidence and timing matter: an effective dispute will cite the specific contractual clause and attach contemporaneous documents. Banks may accept a chargeback where a supplier has taken ongoing payments after a demonstrable cancellation, but outcomes depend on the bank’s terms and evidence. Keep a clear chronology.
Regulatory routes: if contractual terms appear unfair or have been misrepresented, a member can seek assistance from state consumer protection agencies or the ACCC; these bodies provide guidance and may mediate or investigate systemic issues. Documentation supplied to a regulator should be clear and focused on the contract terms, payments and communications.
Practical dispute-resolution steps to prepare (legal advisor perspective)
1. Identify the exact clause that governs termination, notice and refunds in your membership agreement. Note clause numbers and quoted wording.
2. Assemble the timeline: date joined, billing dates, date you requested cancellation, and any subsequent debits. Preserve unaltered bank statements showing debits.
3. If the charge appears to breach the agreement or consumer law, document why the term may be unfair (e.g. excessive automatic renewals, hidden fees) and consider lodging a formal complaint with the studio operator and the relevant consumer agency.
4. For medical termination claims, obtain concise clinical evidence linking the incapacity to the relevant dates in the contract. Many studios accept medical grounds as a contractual basis for termination or freeze.
What to do after cancelling Orangetheory
Monitor your financial statements for at least two billing cycles after the effective cancellation date and compare debits against the membership agreement. If debits continue, record date/time and transaction IDs to support a dispute.
Request a final account or statement showing zero balance or remaining obligations and retain it. If you intend to pursue a refund or dispute, lodge a clear, concise chronology with your bank or consumer agency and attach the documentation checklist items above.
Finally, where multiple local studios are involved or franchise-level issues recur, consider compiling a single dossier of instances; regulators and industry bodies take patterns of systemic conduct into account when assessing complaints.