Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Pliability
2810 N. Church St. PMB 75779
19802 Wilmington
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pliability service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Pliability: Complete Guide
What is Pliability
Pliability is a subscription-based mobility and recovery app that evolved from the ROMWOD brand. The service offers a large library of guided stretching and mobility routines, daily programmes and sport-specific pathways aimed at improving flexibility, recovery and range of motion. It targets athletes and general fitness users with video-led sessions and an emphasis on recovery-oriented practice rather than high-intensity warm-ups.
Pliability operates on a subscription model with trials and recurring billing; account management is directed via the company website and the service distinguishes between subscriptions managed directly and those managed by app stores. The vendor publishes support material on membership status, billing behaviour and account access after cancellation.
Subscription plans and pricing
| Plan | Billing cadence | Price (as listed in app store) |
|---|---|---|
| Athlete monthly subscription | Monthly, auto-renew | A$29.99 |
| Athlete annual subscription | Annual, auto-renew | A$299.99 |
Pricing displayed above follows the in-app purchase entries shown in the App Store listing for the Australian storefront. Prices may vary by platform and store. Users report differences between direct-site billing and in-app purchases; always check the billing channel that was used when the subscription was taken.
How cancellations typically work for Pliability
Framework: Pliability uses an auto-renew model for recurring subscriptions. Auto-renewal means that, unless the subscription is terminated prior to the renewal date, the provider will attempt to charge the next period’s fee automatically. Consequentially, timing of any cancellation relative to the billing date is central to whether an additional charge occurs.
Immediate billing effect: Pliability’s support documentation states that once a cancellation request is completed the service will stop future billing immediately, but the account will remain active until the end of the current billing period. This means access normally continues through the paid term even though future charges should cease.
App-store versus directly billed subscriptions: The vendor distinguishes subscriptions handled by Apple or Google Play from those the company bills directly. Platform-managed subscriptions carry the platform’s own renewal and refund rules; direct subscriptions follow the vendor’s posted terms. Users should therefore identify which channel was used at purchase when considering remedies.
Proration and refunds: Pliability’s public guidance confirms billing will cease after cancellation and access remains until the end of the paid period. The support content does not promise routine pro-rata refunds on mid-term cancellations; refunds appear to be treated under the merchant’s refund policy and on a case-by-case basis. Independent customer reports indicate frequent disputes about refunds after auto-renewal.
Customer experiences with cancellation
What users report
Users on public review platforms report a mixed experience: many praise the content quality and regular updates, while a substantial minority report difficulties with renewal notices, failed cancellation attempts and refused refund requests after an unexpected charge. Public reviews repeatedly reference auto-renewal surprises and slow or unresponsive support when refunds were sought.
Representative feedback includes allegations of continued charges after a perceived cancellation and refusals to refund annual renewals despite limited or no subsequent use. Other users note the site-based account management requirement rather than in-app account controls as a source of confusion.
Recurring issues and practical takeaways
Recurring issues reported across platforms are: weak renewal reminders, differences between app-store and direct billing rules, and variability in refund responses. Reviewers flag broken cancellation links or interface friction when attempting to stop auto-renewal as a common cause of disputes.
Practical takeaway: when a renewal occurs unexpectedly, the main consumer levers are documented proof of purchase and a contemporaneous record of account status; those are core to any dispute or claim. The experiences collected from public reviews show that preserving objective records materially improves prospects when requesting a refund or contesting a charge.
Documentation checklist
- Proof of purchase: transaction receipts, card statements showing the charge.
- Subscription record: screenshots or export of account status and plan name at the time of purchase or renewal.
- Correspondence log: dated notes of any communications or support case references and timestamps.
- Use history: evidence of whether the service was accessed after a contested renewal (e.g. timestamps of app sessions) if relevant to a pro-rata claim.
- Terms of sale: a copy or screenshot of the terms, privacy policy or billing terms displayed when the subscription was purchased.
Common pitfalls and legal considerations for Pliability subscriptions
Unclear renewal notices: Consumers report a lack of explicit renewal reminders. Under evolving subscription regulation and established consumer law principles, traders are generally expected to provide clear pre-contract information and fair renewal notices for auto-renewing arrangements. Failure to provide adequate notice can affect remedies.
No-refund statements: A vendor’s “no refunds” clause cannot override statutory consumer guarantees where the service is faulty, not supplied or otherwise breaches consumer guarantees. Case law and enforcement actions show that blanket no-refund language may be unenforceable in those circumstances.
Platform vs merchant obligations: Where a subscription is billed through Apple or Google Play, their refund and cancellation processes may apply. Direct subscriptions are governed by the vendor’s terms; either way, consumer protection laws remain applicable and may override unfair contractual terms.
Billing behaviour recap (table)
| Element | Pliability practice (publicly stated or commonly reported) | Practical implication |
|---|---|---|
| Auto-renewal | Auto-renews unless terminated before renewal date. | Liability for next period arises automatically unless cancellation is effective before the renewal charge posts. |
| Access after cancellation | Account remains active through end of the paid billing period after cancellation. | Service use generally continues until period end even if future billing stops. |
| Refund approach | No routine pro-rata refunds set out in the public guidance; refunds appear discretionary and disputed by some users. | Refunds may be contested; documentation is critical when asserting entitlement to a refund. |
Sources for the practices summarised above include Pliability’s support pages and public reviews collected on consumer platforms.
Cooling-off periods and consumer law that may apply to Pliability
The broader legal landscape is changing: recent subscription-focused regulatory initiatives emphasise clearer pre-contract information, renewal notices and defined cooling-off protections for subscription contracts. These developments aim to improve transparency for recurring digital services.
Under Australian consumer protection principles, statutory guarantees require services to be provided with due care and fit for purpose. If a digital subscription is substantially not as described or not provided, a consumer may be entitled to remedies including repair, replacement or refund. Company terms that purport to remove these rights may be ineffective to the extent they conflict with the law.
How to dispute charges and seek refunds for Pliability
Legal framing: disputes over renewal charges typically turn on whether the charge was authorised, whether the supplier complied with the subscription terms and applicable consumer law, and whether adequate evidence of the consumer’s cancellation or lack of use exists.
Where a merchant refuses a refund, potential remedies include seeking redress through your payment provider, and pursuing a complaint through the relevant consumer protection agency. For systemic or misleading conduct, regulatory bodies may initiate enforcement action. Keep contemporaneous evidence and focus any representations on contractual terms, the timing of renewal, and any failure to provide promised disclosures.
Note on evidence: document the exact charge date, the amount, the name shown on the billing statement and any interface or messages that accompanied the transaction; these items are commonly requested by banks, disputing agents and regulators.
What to do after cancelling Pliability
Monitor billing and account records closely for at least one full billing cycle after cancellation to confirm that no further charges post. Retain the documentation checklist items and maintain a single, organised folder of records for any escalation.
If you believe a renewal or refusal to refund breaches consumer guarantees or regulatory requirements, consider lodging a formal complaint with the local consumer protection agency and preserve all evidence for that process. Where appropriate, a payment-provider dispute or a request for a charge reversal may be considered as a parallel option.
Finally, reassess recurring subscriptions periodically and align renewal reminders with your personal calendar or finance review schedule to minimise the risk of unintended renewals in future.
Address
- Address: pliability, LLC, 2810 N. Church St. PMB 75779, Wilmington, Delaware 19802, United States