Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Powerhouse Gym
76 Churchill Road
5082 Prospect
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Powerhouse Gym service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Powerhouse Gym: Complete Guide
What is Powerhouse Gym
Powerhouse Gym is a community-focused fitness centre brand operating through local houses and franchised sites that typically offer gym floor access, classes, personal training and a mix of contract and casual visit options. Locations vary by size and services; a long-standing Prospect site presents long opening hours, 24/7 style access windows for members and a mix of upfront fixed-term and direct debit plans. The official membership pages show multiple formats: fixed-term upfront plans, short-term passes, and direct-debit subscriptions with differing minimum terms and joining/access fees depending on the location.
When choosing a plan at a Powerhouse Gym location you will typically see a range from casual single visits through 4-week, 3-month, 6-month and 12-month options, plus ongoing direct-debit alternatives. Some locations show upfront pricing for fixed periods and separate weekly direct-debit rates; specific fees and contract terms vary by site.
| Plan type | Typical pricing example | Common features |
|---|---|---|
| 12-month upfront | A$499 (example location) | Unlimited access, lower effective weekly cost, one-off access fee may apply. |
| 3-6 month upfront | A$299 - A$399 (examples) | Fixed-term access, may include classes, limited refunds if cancelled early. |
| Direct debit (contract) | from A$12.50/week (advertised min) | Ongoing payments, minimum terms sometimes apply, paysmart/paysmart-type fees may apply. |
| Casual visit | A$20 - A$30 per visit (varies) | Pay per visit, no ongoing commitment but higher per-use cost. |
Customer experiences with cancellation
What users report
Member feedback for Powerhouse Gym locations is mixed: many praise the community vibe and training environment, while a minority report friction when trying to end memberships. Some reviewers specifically said they were charged or held joining fees when attempting to leave.
A local review noted: "They wouldn't let me cancel, and they kept my 100$ joining fee," which illustrates how disputes over joining fees and early termination can appear in real accounts. Positive reviews often focus on staff and facilities rather than billing.
Recurring issues and practical takeaways
- Notice and terms mismatch: Members frequently report confusion about minimum terms, notice periods and whether direct debit stops automatically at contract end. Check the membership summary and be prepared that practices differ by site.
- Joining or set-up fees: Several locations charge a joining or access fee that may not be refundable; complaints arise when members expect a full refund. Expect these fees to be treated separately to membership payments.
- Confirmation and timeline: Codes of practice require acknowledgement of a cancellation and an indication of the termination date in writing; members report delays in receiving confirmation in some cases. Keep records and follow up if confirmation does not arrive.
How cancellations typically work for Powerhouse Gym
Contract structure: Powerhouse Gym locations publish a mix of fixed-term upfront contracts and direct-debit agreements. Fixed-term plans usually specify a minimum period (for example 3, 6 or 12 months). Direct-debit memberships can be either contract-bound or non-contract variations. Expect differences across sites.
Notice periods and termination windows: Many fitness contracts require a notice period or have an initial minimum term. Industry codes and state regulators outline that cancellation requirements should be clearly stated in the contract. Members commonly face a notice requirement or an end-of-term window during which cancellation takes effect.
Cooling-off and refunds: Fitness industry codes typically provide a cooling-off window for new agreements (often seven days for code members or state variations). Joining fees and administration charges are often non-refundable unless the contract says otherwise. Refunds for unused prepaid time are handled according to contract terms and consumer law.
Proration and final billing: If a membership ends mid-cycle, policies differ: some sites prorate unused time; others apply fixed termination fees if within a minimum term. Expect your final account to reflect any owing payments, prorated credits when applicable and any disclosed termination charge.
| Feature | Direct debit contract | Upfront fixed-term |
|---|---|---|
| Minimum term | Varies - from no fixed term to 12 months | Usually 3, 6 or 12 months. |
| Joining/access fee | Often charged; may be non-refundable | Often waived or lower for annual upfront; varies by location. |
| Refunds on early exit | May be limited or require termination fee | Usually limited; refunds depend on terms. |
Documentation checklist
- Signed contract: Keep the original agreement and any membership summary.
- Payment records: Recent bank statements, direct-debit receipts and proof of any upfront payments.
- Joining fee receipt: Evidence of any one-off access or joining charges.
- Cancellation confirmation: Retain any written acknowledgement of termination and the effective date.
- Communication log: Dates, names and short notes of all interactions about the cancellation request.
Common pitfalls and mistakes to avoid
- 1. Signing without a clear membership summary: Always check the term length, fees and cancellation conditions before committing.
- 2. Assuming direct debits stop automatically: Verify how the provider treats renewals and automatic payments at the end of the minimum term.
- 3. Overlooking administration or termination fees: These are often disclosed in T&Cs and can affect refunds.
- 4. Failing to keep proof: Without dated records you may have little leverage in a dispute.
Disputes, refunds and chargebacks
If a billing dispute arises, collect your contract, payment records and any confirmation of membership end dates. Under consumer protection rules, unfair contract terms can be challenged; state regulators and industry bodies offer complaint pathways.
Chargebacks and bank disputes: Your financial institution can be a route for disputes about unauthorised or continuing payments, but banks apply their own rules and timelines. Keep a clear timeline and supporting documents when discussing a disputed charge.
Escalation: If local resolution fails, a formal complaint to the relevant state consumer protection agency or an industry body may be appropriate. The Fitness Industry Code requires suppliers to outline complaint procedures and to attempt resolution.
What to do after cancelling Powerhouse Gym
Monitor your billing statements for at least two billing cycles to confirm payments stopped and to spot any unexpected charges. Keep the final confirmation and all supporting documents for at least 12 months.
If a charge appears after termination, prepare a concise timeline and supporting evidence and raise it through the documented complaint avenues; if unresolved, consider escalating to the state consumer protection agency. Use the membership summary and any confirmations as core evidence.
Finally, evaluate alternatives before rejoining elsewhere: compare minimum terms, total annual cost, cancellation mechanics and any trial or cooling-off protections to avoid repeating the same issue.
Address
- Address: 76 Churchill Road Prospect SA 5082