How to Cancel Runna: Easy Method

What is Runna

Runna is a personalised running-coaching app that provides training plans, device integrations and progress tracking for runners at all levels. The service offers a free tier with selected 5km plans and paid subscriptions that unlock full personalised plans, coaching content and device sync capabilities. The product is marketed with a trial period and with monthly and annual subscription options.

Runna’s pricing and billing appear in multiple currencies on its pricing pages; the global listing shows explicit equivalents for Australian dollars alongside USD and other currencies. The vendor also supports bundled purchases with third parties such as Strava, which affects how a subscription is billed and who controls refunds and renewals.

Why people cancel

Users cancel for a range of reasons: changes in training goals, dissatisfaction with tracking or reliability, perceived value for money, or problems obtaining refunds after billing errors. Cancellation motivations include both temporary pauses and permanent termination of the service.

Contractually, cancellations interact with billing cycles, trial offers and the route by which the subscription was purchased. These elements determine practical outcomes like access end date, eligibility for refunds and whether a charge will recur. Consumers should therefore view cancellation as a contractual event, not merely a product action.

How cancellations typically work for Runna

Framework: Runna presents both a monthly plan and an annual plan with a free-trial period. The pricing page states a free seven-day trial and advertises “cancel anytime.” The annual and monthly price points appear with explicit Australian-dollar equivalents.

Billing cycle and access: If you hold a paid subscription, access commonly continues until the end of the active billing period. For annual plans that are billed up front, access usually continues through the pre-paid year unless a contractual term provides otherwise. Runna’s public materials indicate subscriptions are billed either directly or via third parties, and the billing route changes which party has operational control of renewals and refunds.

Proration and refunds: Refund eligibility depends on the plan type and timing. Annual plans charged in advance often carry tighter refund constraints; monthly plans may allow a pro rata calculation in some circumstances. The service lists “first week free,” which is a trial period; refunds or credits after a trial or post-renewal are evaluated case by case. Consumers should expect that proration and refund policies will vary when the subscription is processed by an app marketplace or third-party reseller.

Cooling-off rights and consumer law: Under general consumer protection principles, a statutory cooling-off right may apply in limited circumstances, but digital subscription services and immediate-start apps frequently fall outside traditional door‑to‑door or distance-sale cooling-off regimes. Consequently, statutory rights are fact-specific and should be considered together with the contractual terms that govern the subscription. Keep records of purchase date and the trial start date to support any claim.

Customer experience and cancellation

What users report

Public reviews show a mix of positive feedback about coaching and training plans and negative reports about cancellation and refund responsiveness. Several reviewers report difficulty obtaining timely refunds and a perception of slow customer support where billing disputes arise.

Some users note that when subscriptions are purchased through third parties or app marketplaces, control over refunds and recognition of promotional credits can be more complicated. Bundled offerings such as a Strava + Runna subscription introduce an additional billing party and therefore additional terms to review.

Recurring issues and practical takeaways

Recurring issues reported include: disputes over the timing of cancellations relative to renewal dates, confusion over which party processed the charge, and delays in refund processing. These issues typically reflect the interplay between the subscription’s contractual terms and the third-party billing environment.

Practical takeaway: Identify the purchase route and preserve receipts and timestamps. That information materially affects who has authority to issue a refund and the applicable terms. Keep a timeline of events: purchase, trial start, attempted cancellation and any communications about a refund.

Documentation checklist

• Proof of purchase: receipt, order number, transaction date and currency.
• Trial start and renewal dates: screenshots or bank statements showing when billing occurred.
• Plan details: whether the subscription was monthly, annual or bundled with a third party.
• Device or store used: record indicating if the purchase was made through an app marketplace, vendor site or a third-party bundle.
• Bank/card statements: line items that show the charged amount and merchant descriptor.
• Correspondence log: date-stamped notes of any contact attempts and the responses received.

Subscription plans and pricing

Billing route comparison

What to expect when you cancel Runna

Access termination: Typically, cancellation takes effect either immediately with loss of paid benefits or at the end of the paid billing period; Runna’s marketing language signals continued access through the end of the billing period for many users, but the exact outcome depends on the plan and the billing route. Preserve evidence of the effective date.

Refund processing: If a refund is permitted, processing timelines will depend on who issued the charge. Refunds handled by marketplaces or resellers often require liaison with those platforms and may follow their published timelines. Vendors commonly require documentary proof for billing disputes.

Recurring charges and renewals: Subscriptions set to auto-renew will generally be charged at the renewal date unless terminated in accordance with the applicable terms. A purchaser should confirm renewal dates and the party that will enact any future charges.

Disputes, chargebacks and legal remedies

Dispute first, escalate later: Begin with the contractual remedies and any available vendor dispute resolution processes. If those routes do not resolve the issue, a consumer may consider payment-provider dispute mechanisms (chargeback) or statutory remedies through consumer protection regulators. Documentation is critical.

Legal basis and consumer law: Contract terms will govern most entitlement questions, but statutory consumer guarantees and unfair contract terms doctrine can apply in limited cases. If you allege misleading conduct or an unconscionable term, keep contemporaneous evidence and note exact dates and amounts. Seek formal advice for high-value or contested claims.

Common pitfalls and how to avoid them

• 1. Missing the renewal date - set a clear timeline of trial and renewal dates so you know when a charge will recur.
• 2. Confusing purchase routes - determine whether the charge was processed by the vendor, an app store or a bundle partner.
• 3. Failing to retain proof - keep receipts and bank statements as primary evidence in disputes.
• 4. Ignoring terms - review the subscription terms for refund and cancellation language before purchasing long-term plans.
• 5. Delayed action after an unwanted charge - act quickly to preserve chargeback windows and dispute timelines with your payment provider.

What to do after cancelling Runna

Immediately after cancellation, verify your billing records and monitor bank or card statements for any unauthorised renewals. Maintain the documentation checklist and timeline previously noted.

If you expect a refund, track the expected processing timeframe and the responsible party for that refund. If the refund does not appear, escalate using the documented dispute steps available from your payment provider or the reseller used for the purchase.

Finally, preserve all records for at least six months after any disputed charge and consider seeking independent consumer-advice or legal assistance where substantial sums are involved or where contractual terms are ambiguous.

Address

• Address: The Run Buddy Ltd 71‑75 Shelton Street WC2H 9JQ London