Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Sweat
PO Box 309
5063 Fullarton
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Sweat service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Sweat: Easy Method
What is Sweat
Sweat is a subscription fitness app founded around womens-focused training programs, on-demand workouts and nutrition content. Membership gives access to structured programs, hundreds of workouts and recipes via the Sweat app and web platform. Plans commonly offered in the local market include monthly and annual digital memberships with an introductory free trial period on some promotions.
The way you paid for Sweat matters: subscriptions can be billed directly by the service or billed through an app marketplace. That billing route affects renewals, who holds your payment record and how refunds or disputes are handled.
Why people cancel
Common reasons include: cost versus perceived value, changing training goals, trainer or content departures, unused time remaining on a plan and dissatisfaction with billing or technical issues. Cancellation is often prompted by unexpected renewals after a free trial or by perceived difficulty getting charges reversed.
How Sweat subscriptions typically work
Memberships are recurring and auto-renew at the end of each billing cycle unless stopped before renewal. Promotional offers may provide an extended free trial period; those trials convert automatically to paid plans if not ended before the trial expiry.
Billing route matters: an in-app purchase is processed and billed by the app marketplace, while a direct purchase is billed by the company. This affects who processes refunds and the records that show your purchase. The terms indicate limited refund availability for unused periods unless required by law.
| Plan | Typical price (AUD) | Trial |
|---|---|---|
| Monthly digital membership | A$19.99/month | 42 days or promotional trial (varies) |
| Annual digital membership | A$119.99/year | 42 days or promotional trial (varies) |
Customer experiences with cancellation
What users report
Public feedback on review sites and forums shows a mix of positive content experiences and complaints about billing and cancellation. Many users praise the workouts and programming, while others report ongoing charges after they believed they had ended membership. Some users describe long waits for responses or difficulties reconciling app-store charges with the account.
Recurring issues and practical takeaways
Reports repeatedly highlight three practical points: verify which billing route accepted payment, check renewal dates and keep clear records of purchase receipts and screenshots. Users say refund outcomes vary by purchase channel and timing. Expect faster resolution when the purchase channel and supporting documentation are clear.
Refunds, cooling-off and proration
Cooling-off rights for digital subscriptions are limited. The provider's billing terms state they generally do not offer refunds or credits for unused subscription periods except where required by law. This means eligibility often depends on timing, the plan type and how the subscription was bought.
Proration practices differ: some subscription systems do not prorate for partial unused periods; others may offer a credit or partial refund depending on contract terms. For annual plans, refunds are commonly restricted after a set initial period or under a no-refund clause unless consumer law requires otherwise.
Disputes, chargebacks and consumer rights
If you believe you were billed incorrectly, review your purchase records and app-store receipts. In practice, disputes involving app-store billed subscriptions are handled through the marketplace dispute process, while direct-billed subscriptions route through the service's billing terms. Keep in mind that financial institutions and marketplaces have time limits for chargebacks and disputes.
Consumer law provides baseline protections: unfair contract terms and misleading conduct are not enforceable. Where a service fails to supply contracted content, or billing is deceptive, consumer protections can apply and may support refunds or remedies.
Documentation checklist
- Purchase receipt: screenshot or bank record showing the charge and date.
- Subscription confirmation: membership confirmation or order number.
- Trial start and end dates: evidence of trial activation and renewal date.
- Correspondence log: dates and brief notes of any contact attempts, including timestamps.
- App-store record: the purchase transaction record from the marketplace if applicable.
Common pitfalls to avoid
- Assuming deletion equals cancellation - removing the app does not stop recurring billing.
- Missing trial expiry - charges often occur immediately when a trial converts.
- Ignoring billing route - the marketplace vs direct billing difference changes how refunds are handled.
- Poor documentation - lacking receipts or dates weakens dispute positions.
Two practical comparison tables
| Purchase route | Who bills | Refund likelihood | Notes |
|---|---|---|---|
| App marketplace purchase | App store or platform | Varies - often governed by marketplace policy | Marketplaces process payments and hold transaction records. |
| Direct website purchase | Sweat / provider | Varies - subject to provider terms and consumer law | Provider billing terms set refund rules for direct purchases. |
| Plan type | Typical renewal | Refund typicality |
|---|---|---|
| Monthly | Auto-renews monthly | Possible prorated credit; depends on terms |
| Annual | Auto-renews yearly | Refunds commonly restricted after initial period |
How to prepare before you act
Gather the documentation checklist items and note the exact dates of any trial start, renewal and charges. Identify whether the charge appears as an app-store transaction or a merchant transaction on your payment card. This information shapes the practical options available to you.
Record any in-app messages or account screens that show subscription status. Keep bank or card statements that list the merchant descriptor and date of each payment.
What to expect after a cancellation
Once a recurring payment is stopped by whichever party controls billing, access to paid content usually continues until the paid period ends. Renewals should cease after the current billing period unless an error occurs.
Refunds, if granted, may take several billing cycles to appear. If you see unexpected charges after cancellation, check your documentation and be prepared to escalate via the appropriate payment channel or consumer protection route.
Address
- Address: PO Box 309, Fullarton, SA 5063 Australien
What to do after cancelling Sweat
After you stop renewals, monitor your payment statements for at least one full billing cycle. Keep copies of all supporting documents and transaction records in case you need to dispute a later charge.
If charges persist, identify the billing route and prepare your documentation for a dispute through the payment provider or a consumer protection body. In parallel, preserve a clear timeline of events and screenshots that show membership status and charge dates.
Finally, consider alternative services and whether a different plan structure better fits your needs going forward. Acting promptly and keeping detailed proof increases the chances of a satisfactory outcome.