Cancellation service #1 in Australia
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Urban Climb service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Urban Climb: Easy Method
What is Urban Climb
Urban Climb is a chain of indoor bouldering gyms offering drop-in sessions, memberships and programs across multiple locations. Memberships are commonly sold as weekly direct-debit plans, short-term trials and fixed-term contracts with member benefits such as unlimited access, guest passes and merchandise discounts.
Service details vary by location and campaign: some early-access offers (the "Gold Ticket") advertised a foundation membership priced at A$27.85 per week with a one-off A$40 booking fee and explicit terms about exit fees, an A$15 administration charge at commencement, and a 28-day trial period at the start of active membership.
How Urban Climb subscriptions are typically structured
First, membership frequency: Urban Climb commonly bills as weekly direct debit or as a contracted weekly rate for 6- or 12-month terms. Prices reported online start from about A$15 per week for some youth arrangements and around A$31 per week for entry-level adult plans, though promotions and regional differences change the exact A$ amount.
Next, common contract features: promotional launch offers may include upfront booking fees, minimum term commitments, administrative start-up charges and explicit exit fees if cancelled during a fixed term. The Gold Ticket terms, for example, specify an exit fee of A$150 if the membership is cancelled within the term, and state that the membership is non-refundable.
Additionally, many memberships are described as "rolling" once a fixed term expires; that means the contract continues on a periodic basis until properly ended under the membership terms. Trial periods of about 28 days are mentioned in promotional terms for some launch offers.
How cancellations typically work for Urban Climb memberships
Most practical points below use Urban Climb plan language and public reports as context. Urban Climb contracts often include notice periods, minimum term obligations and possible exit fees for early termination.
Billing cycle and proration: where weekly direct debit is used, charges are processed on the regular weekly schedule. Proration for partial weeks depends on the membership terms and payment processor rules; do not assume automatic refunds for unused days unless the terms explicitly promise proration.
Trial and cooling-off: promotional materials for some offers identify the first 28 days of active membership as a trial period; within that window some terms state you may cancel without further obligation, though promotional booking fees and “non-refundable” clauses may still apply. Always check the specific terms attached to your membership.
Exit fees and admin charges: fixed-term launch offers may impose an exit fee (A$150 in one public example) for early termination, and a one-off administration charge at commencement (A$15 in the same example). These are contractual charges and can affect refund calculations.
Customer experiences with Urban Climb cancellation
What users report
User feedback collected from forum posts, local review pages and community comments shows a mix of positive facility experiences and occasional friction around membership billing. Many users praise route quality and atmosphere; a subset report frustration with membership administration or unexpected billing outcomes.
Specific examples: one community comment said a cancellation attempt revealed an extra month of payment was required before cancellation took effect, which the poster described as surprising and included in the facility T&Cs. Another source for membership launch terms explicitly warns membership is non-refundable and that exit fees apply if cancelled mid-term.
Recurring issues and practical takeaways
Recurring themes from public feedback include: unclear visibility of exit fees, modest administration charges at start, and variation in trial wording between promotional offers. These are the exact items to check against your membership paperwork.
Practical takeaway: verify the trial end date versus your first paid charge, note any minimum term or exit fee, and compare the advertised weekly rate with what is actually debited. Users who read the specific T&Cs before joining avoid most surprises.
Documentation checklist
- Membership agreement - saved copy of the signed or accepted contract and any attached terms.
- Start date and trial end - clear record of the date your trial converted to an active paid membership.
- Payment records - bank statements or receipts showing the debits and amounts charged.
- Promotional terms - screenshots or copies of the specific offer you accepted (price, trial length, exit fee).
- Correspondence log - timestamps of any communications you logged, with brief notes about content and outcome.
What to expect after you initiate a cancellation
Most memberships process cancellations in line with their billing period: the effective date will typically align to the next billing cycle or to the end of a minimum term. Expect at least one additional debit if notice aligns with a processed payment.
Refunds and proration: refunds are only made where the membership terms or consumer law require them. If the terms declare a membership non-refundable or specify exit fees, refunds may be limited. Proration policies vary and often depend on the payment processor.
Administrative holds: some promotions include administrative start-up charges that are non-refundable. Where an exit fee is spelled out in the T&Cs, expect it to be applied unless there is a contractual exception.
Disputes, chargebacks and regulator options
First, gather your documentation checklist items. Financial institutions provide dispute processes for unauthorised or incorrect debits, but banks and card schemes have strict time limits for lodging disputes. Keep copies of all evidence.
Next, if a dispute proceeds, the bank will expect evidence showing your claim (for example, a cancelled membership date that contradicts further debits). The outcomes vary based on bank policy and the subscription terms you agreed to.
Additionally, if you believe the terms are unfair or unclear, you may consider raising the issue with a local consumer protection agency which handles unfair contract terms and misleading representations. Link your complaint to the exact clause you relied upon and provide the documentation checklist.
Common pitfalls and mistakes to avoid
- 1. Assuming automatic proration - check the T&Cs for explicit proration language.
- 2. Overlooking start-up/admin fees - promotional offers sometimes add a first-payment administration charge.
- 3. Ignoring minimum terms - a fixed 6- or 12-month deal can carry exit penalties.
- 4. Failing to track trial end date - promotional trials that convert to paid memberships need tracking to avoid unexpected first charges.
- 5. Not saving promotional screenshots - offers and T&Cs can change, so keep the exact wording you accepted.
Tables: membership plans and comparison
| Plan type | Typical billing | Reported A$ example | Notable terms |
|---|---|---|---|
| Gold ticket / launch offer | Weekly after activation | A$27.85/week (example offer) | One-off A$40 booking, A$15 admin, A$150 exit fee if cancelled within term, 28-day trial noted. |
| Youth membership | Weekly direct debit | A$15/week (U13) / A$21/week (U18) reported | Described as no-lock-in for youth program participants in one program partnership. |
| Entry-level adult | Weekly direct debit | Varies (reporting starts ~A$31/week) | Rates and promotions differ by location and campaign. |
| Comparison | Trial | Exit fee | Admin charge |
|---|---|---|---|
| Gold ticket / launch | 28 days reported | A$150 reported | A$15 reported |
| Youth program | Varies by program | Varies | Varies |
| Standard rolling | May be promotional | May not apply after fixed term | Possible one-off fees |
Insider tips to reduce friction
Most importantly, before you act, extract the trial end date and minimum term from your membership paperwork and calendar those dates. This avoids paying for an extra billing period by surprise.
First, reconcile the amount debited on your bank statement with the advertised weekly rate and any start-up charges. Highlight discrepancies in your documentation checklist.
Next, if an exit fee or admin charge appears in the terms, calculate the total cost of leaving early so you can make an informed choice about timing. This is often cheaper than paying multiple full weeks while waiting for a notice period to expire.
Address
- Address: Urban Climb Pty Ltd. 2/220 Montague Rd West End, Queensland 4101 Australia
What to do after cancelling Urban Climb
Keep strong records: save confirmation evidence, final bank statements showing when debits stopped, and any final membership references. These items are essential if a disputed debit appears after the cancellation date.
Additionally, monitor your account for at least two billing cycles after cancellation to confirm no recurring debits recur. If they do, use your bank's dispute process and provide the documentation checklist items as evidence.
Finally, consider returning to membership later under a different promotional offer if the exit cost outweighed short-term benefits; many users rejoin during member deals or seasonal promotions that change the effective weekly price.