Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Xperience Fitness
P.O. Box 657
54912 Apple Valley
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Xperience Fitness service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Xperience Fitness: Easy Method
What is Xperience Fitness
Xperience Fitness operates as a multi-tier gym and wellness brand offering standard gym access, classes and premium add-ons under tiered memberships such as Core, Fit and Orange Card. The official site describes tiered offerings and promotional pricing, and public-facing materials reference free passes and short-term promotional rates.
Commercially, Xperience Fitness presents low-cost entry tiers alongside an upgraded premium tier that bundles unlimited classes and extras. Public listings and third-party summaries show entry-level advertised prices and an Orange Card premium tier that is commonly referenced in membership descriptions.
How Xperience Fitness subscriptions are structured
Memberships are sold as periodic subscriptions with plan-specific access levels, recurring billing and optional add-ons; plan names and benefit sets differ by club and promotional period. Official content and third-party summaries list Core, Fit and Orange Card types with different access rights and perk bundles.
Where billing is routed matters: some accounts are billed directly by the operator while others are routed through third-party processors or marketplace channels, which commonly affects refund and renewal handling. Complaints and corporate material note this distinction.
| Plan | Typical advertised price (source currency) | Approximate price in A$ | Primary features |
|---|---|---|---|
| Basic / Core | $9.99 (advertised sample) | A$15.00 approx | Gym floor access, limited classes |
| Fit | $19.99 (advertised sample) | A$29.95 approx | Access to more classes, guest passes, extras |
| Orange Card | $39.99 (advertised sample) | A$59.90 approx | All-club access, unlimited classes, premium extras |
Source pricing references from the service site and public summaries; converted to A$ using a recent USD-AUD mid-market rate for clarity and marked as approximate. Exact local pricing may vary by club and promotion.
| Plan | Access | Classes | Premium extras |
|---|---|---|---|
| Core | Home club | Limited | Minor |
| Fit | Multiple clubs | Group classes | Guest passes, tanning |
| Orange Card | All clubs | Unlimited | HydroMassage, recovery, discounts |
Customer experience with cancellation
What users report
Public complaints over time show recurring themes: requests to terminate memberships being contested, billing continuing after a cancellation attempt, and disputes about whether a membership was "no contract" despite written requirements for termination. These reports come from long-form consumer complaint platforms and forum posts.
Several reports reference third-party processors and billing discrepancies following account transfers or club acquisitions; members describe receiving post-cancellation collection activity and disputed late or extra fees. Consumer accounts and complaint threads repeatedly highlight the administrative friction around finalising an account stop.
Recurring issues and practical takeaways
Recurring issues listed by users include unclear cancellation requirements in standard form contracts, surprise continuing debits, and disputes where the operator asserts notice was not properly given. These issues are consistent with broader fitness-industry complaints reviewed by regulators.
Practical takeaways drawn from user experience: check whether billing was set up through a third party, confirm any promotional or transfer conditions, and retain proof of every transaction and communication. Where disputes arise, users commonly escalate to banks or consumer protection bodies.
Legal framework relevant to Xperience Fitness memberships
Terms in gym contracts must comply with consumer law and fair trading regulations; advertising claims such as no-contract must not be misleading if the contract imposes termination conditions. The national regulator has specifically warned the fitness sector about such advertising.
State-level guidance for fitness and gym contracts emphasises written contracts, maximum advance-payment limits and the availability of cooling-off windows in some circumstances. These protections are applied against the contract terms Xperience Fitness presents to consumers.
How cancellations typically affect billing and refunds for Xperience Fitness
Notice periods: Many fitness contracts impose a notice or termination window tied to billing cycles; during this period recurring charges may continue. For Xperience Fitness, membership terms and the contract's express termination clause determine applicable notice.
Proration and final billing: Depending on the plan type (periodic month-to-month versus prepaid term), final charges may be prorated, withheld as a fee, or not refunded. Premium plans and prepaid terms are the most common sources of disputed refunds.
Cooling-off periods: Local regulation and some state codes provide a short statutory or code-based cooling-off window for newly signed fitness contracts. Whether this applies depends on timing and the exact contract signed with Xperience Fitness.
Disputes, chargebacks and escalation paths for Xperience Fitness billing
If charges continue after an attempted termination and internal dispute processes are exhausted, members may raise formal disputes with their payment provider under the provider's dispute rules. The effectiveness of a chargeback can depend on the billing route and documentary evidence.
Regulator escalation: If contractual terms appear unfair, misleading or unconscionable, members may lodge complaints with the relevant state consumer affairs office or the national competition regulator for investigation. Evidence and contemporaneous records materially strengthen a complaint.
Documentation checklist
- Signed contract - retain the exact membership agreement you signed.
- Payment records - bank/statement entries showing recurring debits and dates.
- Promotional material - screenshots or physical flyers of advertised rates or offers.
- Proof of communications - copies of any messages or acknowledgements you received from the operator.
- Third-party billing evidence - records showing whether a processor or marketplace was used.
- Health or hardship documentation - if cancelling for incapacity, keep medical or travel documentation.
Common pitfalls and mistakes to avoid with Xperience Fitness
- 1. Assuming "no contract" equals immediate exit - review actual contract terms for termination conditions.
- 2. Ignoring billing route - failing to identify third-party processors can complicate refunds.
- 3. Failing to preserve documents - absence of records weakens disputes and chargebacks.
- 4. Overlooking cooling-off provisions - contracting close to a centre opening or special offer can change cooling-off applicability.
Address
- Address: Xperience Fitness Membership Customer Service, P.O. Box 657, Apple Valley, WI 54912, United States
What to expect after initiating a cancellation with Xperience Fitness
Expect an administrative processing period during which routine billing may continue until termination is formally recorded in the operator's system; processing times vary with the route of billing and internal admin procedures. Documentation will be the key determinant in any refund decision.
If a refund is due, timing often depends on whether payments were taken directly or through a third-party processor or marketplace; marketplace refunds are governed by the marketplace's rules as well as the operator's policies.
Practical next steps and remedies available
Monitor your bank and card statements closely for unexpected debits and collect the documentation checklist items immediately. If a post-termination debit appears, gather evidence and consider a formal dispute with your payment provider.
If contractual terms seem misleading or unfair compared to advertised claims, consider lodging a complaint with the national regulator or your state consumer affairs office. Provide the regulator with your full documentary trail.
For unresolved monetary claims, small claims tribunals or civil courts remain an available remedy; procedural time limits and the monetary thresholds vary by state, so verify the applicable limitation period promptly.
What to Do After Cancelling Xperience Fitness
Actionable items: keep a clear file of all documents, reconcile bank statements for at least two billing cycles, and verify whether any benefit entitlements or discounts tied to membership end when the contract terminates.
If charges persist, raise a documented dispute with your payment provider and prepare a complaint bundle for your state consumer affairs office or the national regulator. Seek legal advice if large sums are involved or if the operator's conduct appears to breach consumer laws.
Finally, review alternate service options and contractual terms carefully before re-enrolling elsewhere; prioritise short notice periods and transparent billing routes to reduce future disputes.