Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Flo
Suite 2, Level 25, 100 Miller Street
2060 North Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Flo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Flo: Complete Guide
What is Flo
Flo is a period, ovulation and pregnancy tracking service that combines calendar-based tracking with educational content and predictive analytics. The product offers a free tier and a paid Premium tier that unlocks advanced reports, symptom predictions, pregnancy tracking and expert-led content. Flo’s paid subscriptions are sold through app stores and directly on flo.health, and access is tied to the purchasing platform or account used at the time of payment.
From a financial perspective, Flo is positioned as a low-friction digital membership where recurring fees can accumulate quietly if not actively managed; members should treat it like any other subscription expense when optimising a household budget.
Subscription plans and pricing
Flo offers monthly and longer-term Premium options plus occasional promotional pricing. Regional and platform differences mean displayed prices vary by app store, web checkout and promotional period. The service also frequently offers a free trial for new users; trial terms and renewal timing are important for billing outcomes.
| Plan element | Typical features | Price (AUD) |
|---|---|---|
| Free tier | Basic cycle tracking, reminders, limited articles | Free |
| Premium monthly | Advanced reports, symptom predictions, full content library | Varies |
| Premium annual | Same as monthly, billed annually; cheaper per month when annual | Varies |
| Free trial | Time-limited access to Premium features; auto-renews unless cancelled | Varies |
How platform billing affects cost
Flo subscriptions purchased inside an app are linked to the buyer’s Apple or Google account; web purchases are linked to the flo.health account used at checkout. That linkage determines who processes refunds and the mechanism for subscription renewal.
How cancellations typically work for Flo
Cancellation normally stops the auto-renewal of future billing cycles while preserving access to Premium features until the prepaid period ends. The provider’s public guidance indicates that to avoid an upcoming renewal you must cancel before the auto-renewal window closes, commonly stated as 24 hours before the renewal date for in-app trials and subscriptions.
From a financial perspective, cancelling mid-cycle usually does not produce a prorated refund for the unused portion unless the vendor or platform makes a discretionary exception. App-store handled subscriptions typically follow the store’s refund rules rather than the app developer’s.
Notice periods, billing cycles and proration
Subscription length is set at the time of purchase (monthly or annual). If you cancel auto-renewal before the end of the period you will usually keep Premium access until the period expires; automatic proration back to an unused balance is uncommon. Check transaction receipts and billing dates to plan cancellations around billing cycles.
Free trials and cooling-off
Flo commonly offers a free trial that converts to a paid subscription unless cancelled before the trial ends. The service documentation flags a 24-hour deadline before renewal to prevent conversion from trial to paid subscription. Cooling-off rights that allow a refund for change of mind are limited for digital content, although consumer guarantees apply where the service is defective or misrepresented.
Customer experience with cancellation
What users report
Public reviews and forum posts show a mix of satisfaction with the product and frustration with billing. Several users report unexpected renewals, recurring charges after cancellation, and slow or unsatisfactory responses when seeking refunds. These reports appear across review platforms and community forums.
Recurring issues and practical takeaways
Recurring themes in user feedback include: inconsistent visibility of active subscriptions across platforms, surprise billing after a trial, and delays or denials of refunds where users feel the service did not meet expectations. When evaluating these reports from a budgeting perspective, treat the subscription as a potential recurring liability and maintain active oversight of billing statements.
Legal rights and refunds relevant to Flo
Consumer guarantees under Australian law cover digital subscriptions when a service is not delivered with due care and skill or is not as described. For major failures you may be entitled to a remedy such as a refund for the unused portion of a paid service. However, routine change-of-mind refunds for accessed digital content are not guaranteed. Use the ACL as the legal framework when assessing refund prospects.
Warning: published vendor terms that say “no refunds” do not override statutory consumer guarantees.
Documentation checklist
- Proof of purchase: receipt or bank/app store transaction record showing date and amount.
- Subscription details: plan name, billing cycle, purchase platform and renewal date.
- Trial evidence: date trial started and when it converted, if applicable.
- Communication log: timestamps and summaries of any contact with the provider or platform.
- Bank statements: relevant lines that demonstrate charges and chargebacks, if pursued.
- Screenshots: of account status, receipts and any in-app messages relevant to billing.
Disputes, chargebacks and refunds
If a charge appears incorrect or unauthorised, evaluate whether the transaction meets the thresholds for a dispute under your bank or card provider’s rules or the app-store refund policy. Consumer guarantees can strengthen a legal claim when the service is faulty or misrepresented. Keep documentation ready and be prepared to provide clear dates and amounts.
From a cost-management view, if repeated or large unexpected charges appear, consider temporarily blocking the payment method via your bank or card issuer as a protective step while the matter is resolved.
| Alternative app | Key differences | Price (AUD) |
|---|---|---|
| Clue | Cycle-focused tracking, simpler UI, optional premium analytics | Varies |
| Ovia | Pregnancy-focused features, fertility tools and community | Varies |
| MyFLO | FLO Living approach with personalised lifestyle guidance | Varies |
Financial considerations before you cancel
Considering that subscriptions are recurring obligations, compare the annual cost against alternatives or one-off tools. If you pay monthly at a higher unit cost, switching to an annual plan can lower effective monthly spend but increases short-term cash outflow, so match any switch to cashflow priorities.
From a value perspective, list features you use and assign a simple monetary value to them. If the perceived value per month is lower than similar services or the next best alternative, cancellation may be the most efficient budget move.
What to expect after cancelling Flo
After you cancel auto-renewal, expect to retain access to Premium features until the end of the current paid period. Further charges for future cycles should stop if cancellation was effective before the renewal deadline; however, refunds for past periods are uncommon unless there was a fault or misrepresentation.
Monitor billing statements for one or two cycles after cancellation to confirm no unexpected renewals occur. If a charge does recur, use your documentation to escalate the issue with the payment processor or the relevant consumer protection service.
Address
- Address: Suite 2, Level 25, 100 Miller Street, North Sydney NSW 2060 Australia