Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Kin Fertility
Level 3, 155 Clarence Street
2000 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Kin Fertility service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Kin Fertility: Complete Guide
What is Kin Fertility
Kin Fertility is an Australian reproductive health brand offering telehealth consultations, contraceptive pill subscriptions and a range of prenatal and postnatal supplements and bundles. The business combines clinician-led advice with repeat delivery of vitamins and, historically, a pill subscription model that included an annual membership fee plus pharmacy pricing for each shipment.
Kin advertises recurring deliveries for products such as The Next-Gen Prenatal and Postnatal formulas and publishes set frequencies and prices for those subscriptions on its site. Kin also operates a clinician consultation service linked to contraception care and previously promoted an annual membership for pill subscribers.
Subscription plans and pricing
Kin publishes recurring-plan pricing for supplements and lists an annual membership fee for contraception services. Pricing has varied over time and across product lines; examples below are drawn from Kin product pages and help articles.
| Plan / product | Frequency | Listed price (A$) | Notes |
|---|---|---|---|
| The Next-Gen Prenatal - subscription | Monthly | A$40 | Repeat supply; first order includes jar + sachets. |
| The Next-Gen Prenatal - subscription | Every 3 months | A$110 | 3-month refill option; advertised savings on site. |
| Postnatal - subscription | Monthly | A$40 | Monthly billed subscription option. |
| Pill membership | Annual membership + per-shipment pharmacy price | Varies | Site references an annual membership fee (historically shown as A$55 and elsewhere A$79); pharmacy price is charged per shipment. |
Service features comparison
| Feature | Pill membership | Prenatal/postnatal subscriptions |
|---|---|---|
| Clinician access | Included as part of membership model | Standalone product support; clinical consults available separately |
| Automatic re-supply | Auto-billing before each shipment | Auto-billing monthly or quarterly for supplements |
| Price transparency | Membership + pharmacy price; member communications have changed over time | Fixed subscription prices shown on product pages |
| Regulatory actions | - | Product recall history for some prenatal batches notified by regulator. |
How cancellations typically work for Kin Fertility
Kin’s subscription model is built on recurring billing and auto-supply. Help articles and product pages indicate that subscriptions are billed on the chosen frequency and that repeats are dispatched automatically. That structure influences notice expectations, proration and refund outcomes for consumers.
Notice periods and billing cut-offs: in practice, a subscription with a set recurrence will commonly require cancellation before the next billing date to avoid the forthcoming charge. For Kin, users report that the next order is processed automatically and billing follows the scheduled cadence shown on the account summary and help pages.
Proration and refunds: refund treatment depends on whether a prepaid period remains unused, whether goods are returnable, and whether a cooling-off right applies. For mixed subscriptions that include goods (for example, monthly vitamins) and ongoing services (clinician access), refunds can be assessed separately for each component. Changes to national subscription rules may affect cooling-off windows and refund timeframes.
Cooling-off and statutory rights: new subscription-focused consumer protections are being introduced which expand cooling-off and reminder obligations for traders; these reforms are relevant because they alter timeframes for refunds and clear information requirements about renewals. As a result, consumer entitlements around refunds and renewal notices should improve where statutory obligations apply.
Customer experiences with cancellation
What users report
Public reviews show a mix of positive product experiences and recurring complaints about subscription management and membership fees. Many users praise Kin’s supplements and the convenience of repeat delivery. Others report difficulties when trying to stop annual membership charges or when facing unexpected increases in membership fees.
Example of direct consumer feedback: “I cancelled my membership now after 5 years of trying to stick with them it became unbearable... Staff were unwilling to let me speak to my actual GP and insisted I change meds to a more expensive type,” and another reviewer wrote, “Beware if you want to cancel this service! I cancelled it 4 years ago and I still battle with them each year to get my money back.” These excerpts reflect common themes raised on review platforms.
Recurring issues and practical takeaways
Recurring issues flagged by reviewers include surprise renewals, membership-fee increases over time, and confusion about whether a subscription remains active after account screens show no active subscription. These points indicate that monitoring billing records is essential.
Practical takeaways from user feedback: keep detailed records of sign-up dates and payment receipts, monitor statements for renewals, check product recall notices if relevant to your purchase, and understand whether refunds were offered for specific product recalls. Kin’s recall notice for some prenatal batches shows the company and regulator may offer refunds where quality concerns arise.
Documentation checklist
- Order and membership reference: copy of order number and any membership identifier.
- Payment evidence: bank or card statements showing recurring charges and dates.
- Product details: product names, batch numbers or receipts for physical goods (batch info is relevant for recalls).
- Terms and notices: screenshots or saved copies of the subscription terms and price notices current at sign-up.
- Communication log: dates and short notes of every interaction you had about the subscription, and the outcome.
- Refund or recall records: any official notices or refund confirmations issued for a purchase.
Disputes, chargebacks and regulator options
If a disputed or unexpected charge occurs, financial dispute mechanisms exist that are separate from the merchant’s refund process. Card networks and banks operate time-limited dispute windows and scheme rules that determine eligibility for chargebacks. Typical windows vary but are often between 45 and 120 days depending on the scheme and reason. Acting promptly preserves options.
Escalation routes: if a bank does not resolve a dispute, an external dispute resolution body for financial complaints can consider the case. That route is an option when the bank’s handling is unsatisfactory. Keep in mind time limits apply to lodging complaints.
Consumer law pathways: consumer guarantees and unfair contract terms can apply where goods are faulty, not fit for purpose, or services are not delivered as promised. New subscription law reforms place additional obligations on traders to disclose renewal and cancellation terms and to provide cooling-off rights in many subscription contracts. These legal changes may create additional remedies if the merchant has not complied with statutory information or renewal rules.
Practical expectations after you submit a cancellation
What to expect after a successful cancellation request for Kin Fertility: the subscription will typically remain active until the end of the paid billing period, automatic re-supply will stop for future periods, and access to member benefits may continue until that paid period ends. The refund outcome depends on whether an unused prepaid period or returnable goods are involved.
If a recall affects your purchased batch, refunds or returns for affected batches have been handled in the past via the manufacturer and regulator notices. Keep batch numbers and proof of purchase ready if you are following up on a recall refund.
What to do if charges continue after cancellation
If billing continues after you have closed an agreement, act quickly to gather evidence and use the formal dispute routes available through your card issuer and, if needed, an external financial complaints body. Be prepared to show the chronology of cancellation efforts, billing dates and amounts. Time-sensitive chargeback windows make early action important.
Short note on legal protections that matter for Kin Fertility
Consumer guarantees, rules about misleading representations, and subscription-specific reforms affect how Kin must disclose renewals and cancellation information. Where a trader fails to provide required renewal or cooling-off notices, statutory remedies can expand cancellation and refund options. These rules are directly relevant to subscription services with automatic renewals.
Address
- Address: Kin Fertility Pty Ltd Level 3, 155 Clarence Street Sydney, New South Wales 2000 Australia
What to do after cancelling Kin Fertility
After a cancellation is processed, continue to monitor your bank and card statements for at least two billing cycles to confirm no further charges occur.
Maintain the documentation checklist and be ready to use financial dispute channels if an unauthorised or unexpected charge appears. Where a product recall or regulator notice applies to an item you purchased, keep batch information and follow the refund path relevant to that recall.
Finally, review current subscription terms and the timing of upcoming legal reforms affecting subscription cancellations so you can use any new protections that may apply to renewals and cooling-off periods.