How to Cancel My Diabetes App: Complete Guide

What is My Diabetes App

My Diabetes App is a subscription-based digital service that offers meal plans, glucose and HbA1c tracking, activity logging and educational material aimed at people with diabetes and prediabetes. The provider operates a freemium model with premium tiers that unlock personalised meal plans, expanded tracking and additional features; subscriptions are presented as 3-month, 6-month and 12-month terms on the official site and help pages.

Functionally, the service integrates with device health platforms and advertises automated renewals for premium tiers; the vendor’s documentation clarifies that purchase route (direct sale, App Store or Google Play) changes refund responsibility and renewal handling.

Subscription plans and pricing overview

The company lists three term lengths (3, 6 and 12 months) rather than a weekly month-to-month model; public third-party reviews and product pages reference USD list prices for those terms. Because local charges appear in local currency at point of sale, the table below converts representative USD listing prices noted by independent reviewers into AUD for approximate local comparison. Exchange rate used is market rate around early January 2026.

These AUD figures are approximate conversions based on reported USD values and exchange rates at the time of research; actual checkout prices will vary by region, platform and promotions.

Purchase route and refund responsibility

How cancellations typically work for My Diabetes App

Framework: subscriptions auto-renew unless cancelled before the next billing date; the legal effect is that a member keeps access for the paid period but future billing stops once cancellation takes effect for the next cycle.

Notice periods and timing: the vendor’s materials and marketplace disclosures indicate you must act before the renewal date to avoid the next charge. Proration is not guaranteed by the vendor’s stated policies; refunds are subject to the vendor’s no-refund-unless-faulty rule and marketplace rules where applicable.

Cooling-off and statutory rights: the vendor’s help pages set a 14-day refund request window for faults; statutory consumer guarantees may apply where digital goods are not of acceptable quality or not fit for purpose. In accordance with consumer law, eligible claims for faulty digital content can override a vendor’s no-refund policy.

Customer experience analysis

What users report

Public reviews show a mix of positive remarks about the meal plans and tracking and complaints about navigation and unexpected renewals. Many users complimented the meal plan content, while other users reported difficulties with automatic renewals and refund denials.

Representative customer wording found on review platforms includes short, critical excerpts such as: "BEWARE no reminder that funds will be leaving your account." That language appears in multiple consumer reports and is indicative of surprise renewals or unclear renewal notices.

Recurring issues and practical takeaways

Recurring themes from public feedback: (a) renewal timing confusion, (b) limited refund flexibility beyond the vendor’s fault-based window, and (c) variable responsiveness from support channels in elevated disputes.

Practical legal implication: when a vendor’s terms state limited refunds and marketplaces control in-app purchases, dispute resolution may require invoking statutory consumer guarantees or proceeding with a payment-provider dispute if the vendor does not resolve an eligible claim.

Documentation checklist

• Proof of purchase: receipt, invoice or card statement showing the charge and date.
• Plan details: term purchased (3/6/12 months) and start/renewal dates as shown in vendor records or market receipt.
• Refund policy snapshot: a copy or screenshot of the vendor’s refund/terms page as it appeared at purchase.
• Error logs: screenshots or records demonstrating technical faults if requesting a fault-based refund.
• Correspondence log: dated notes of any communications, including platform case IDs and response summaries.

Disputes, chargebacks and regulator escalation

Dispute mechanics: initiating a payment dispute with your card provider or marketplace is a remedies path, but vendors commonly warn that chargebacks can extend resolution times and complicate refund handling. The vendor’s help pages explicitly state that disputes may prolong resolution.

Regulatory escalation: if you believe consumer guarantees were breached and a vendor fails to resolve a valid claim, consider lodging a complaint with the relevant consumer regulator or marketplace dispute resolution mechanism. Preserve all evidence and reference the specific guarantee or term you allege was breached.

What to expect after you cancel

Access and billing: typically, cancellation prevents future automatic charges but does not retroactively reinstate prior charges; you normally retain access until the paid period ends unless a full refund is granted.

Data and account deletion: vendor instructions note that deleting an account does not automatically result in a refund and that data deletion is irreversible; if you need a refund related to content access, raise that issue before deleting account data.

Follow-up timelines: vendor help pages estimate internal response times for refund requests; if a refund is agreed, the vendor states funds are returned to the original payment method. If a marketplace handled the sale, marketplace timescales and rules apply.

Legal points to watch in My Diabetes App terms

Contract terms: the vendor’s terms include a stated no-refund policy except where the product is faulty and a requirement to provide visual proof within a 14-day window for refund consideration. These clauses are enforceable where permitted, but do not extinguish statutory consumer guarantees where those guarantees apply.

Automatic renewal clause: the service’s materials disclose automatic renewal; under contract law automatic renewal is valid when reasonably disclosed and accepted at sale, but poor disclosure may affect enforceability in a dispute. Keep the original purchase information for evidentiary purposes.

Common pitfalls to avoid

• Missing renewal date: failure to note the renewal date often leads to unexpected charges.
• Deleting account too soon: removing account data before pursuing a refund claim eliminates evidence and may limit remedies.
• No documentation: lacking receipts, screenshots or complaint logs reduces leverage in disputes.
• Assuming universal refunds: marketplace purchases follow marketplace rules and vendor no-refund clauses may apply to direct purchases.

Address

• Address: Žalgirio g. 90-100, Vilnius, Lithuania 09303 (Diabetes Solutions Ltd.)

What to do after cancelling My Diabetes App

Monitor your billing statements for one full billing cycle to confirm no further renewals post-cancellation and keep evidence of any unexpected charges.

If you seek a refund, gather the items from the documentation checklist and reference the vendor’s stated refund window and fault criteria when asserting your claim.

Where a refund is refused but you consider the product faulty or not as described, evaluate statutory consumer guarantees and consider lodging a formal complaint with the marketplace or consumer regulator; maintain organised, dated records throughout.

Finally, document any subsequent communications and preserve transaction evidence for at least 12 months in case escalation or a payment-provider dispute becomes necessary.