Cancellation service #1 in Sweden
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Natural Cycles service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Natural Cycles: Complete Guide
What is Natural Cycles
Natural Cycles is a digital fertility app that uses an algorithm based on basal temperature and other inputs to indicate fertile and non-fertile days. It is offered as a subscription service with modes for birth control, pregnancy planning, postpartum follow-up and perimenopause tracking. The app is regulated as a medical device in many markets and can be used with a basal thermometer or compatible wearable devices.
Natural Cycles is sold as a paid monthly or annual membership and the company often bundles a basal thermometer with the annual plan. The subscription model includes automatic renewals and stated non-refundable terms in its support documentation.
Subscription plans and pricing overview
The company offers two core billing frequencies: annual and monthly. Pricing visible to users can vary by region, platform and promotions; public listings and community posts show annual offers in the Australian market at commonly reported levels around A$120 - A$160 depending on discounts and bundles. Use the table below as a comparative overview rather than a definitive price list.
| Plan | Billing frequency | AU price (typical) | Notes |
|---|---|---|---|
| Annual subscription | Yearly | Varies (example A$149 approx) | Usually includes a basal thermometer on first-time annual purchase; lower average monthly equivalent. |
| Monthly subscription | Monthly | Varies | Thermometer may be sold separately for monthly plan users; pay-as-you-go monthly access. |
How cancellations typically work for Natural Cycles
Natural Cycles operates on an auto-renew model: subscriptions renew at the end of each paid period unless cancelled before the renewal cutoff. The support documentation states that cancellations must be made at least 24 hours before the renewal; annual subscribers are usually sent a renewal reminder about 30-40 days before the annual renewal. The company also states a no-refund policy for paid subscriptions.
Proration and access: when a plan change is permitted it generally takes effect at the end of the current billing period, and access continues until the paid period expires. Natural Cycles’ help pages describe plan switching and the timing for changes as taking effect after the current billing period.
Customer experience and cancellation feedback
What users report
Public reviews and forum posts show two dominant themes: users who value the product for cycle awareness and those who report frustration with billing and refund interactions. Many positive posts praise the app’s insights and the inclusion of a thermometer with annual plans.
At the same time, several consumers have posted about unexpected renewals, difficulty securing refunds and a perception that renewals can occur without clear, timely reminders. Community threads and review sites include direct complaints about being charged on renewal and having limited success obtaining refunds.
Recurring issues and practical takeaways
Users commonly report these practical problems: unclear renewal signalling for long-dormant accounts, the strictness of the stated no-refund policy, and variability in how platform-based purchases (for example, through third-party app stores) are handled. These patterns suggest paying attention to renewal dates and any promotional conditions tied to thermometer bundles.
Real user tips found in reviews include keeping clear proof of purchase and renewal dates, and documenting any communication about refunds or billing disputes. Some posters reference using bank dispute channels when a refund was refused. These are retrospective user reports, not company policy statements.
What consumer law and protections matter for Natural Cycles
Under consumer protection principles, automatic renewals and refund policies must not be misleading or unfair. Regulators in this jurisdiction have recently scrutinised automatic renewal communications, emphasising transparent disclosure and fair administration of subscription terms. This regulatory context affects how claims about renewals and refunds are assessed.
For Natural Cycles specifically, the company’s published policy is that subscriptions renew automatically and subscription purchases are non-refundable once accessed. Where a consumer believes the renewal communication or renewal process was misleading or unfair, regulatory complaint routes and dispute mechanisms may be available. Always check the provider’s stated policy alongside applicable consumer protections.
Practical steps to prepare before you cancel
Problem: unwanted renewal or dispute after renewal.
Solution: prepare documentation and timing information so you can act quickly and assert your consumer rights if needed.
- Proof of purchase: keep order confirmations and receipts that show the subscription start and renewal dates.
- Billing statements: retain the card or bank statements showing the charge and the transaction date.
- Terms snapshot: save or screenshot the subscription terms and refund policy that applied when you purchased.
- Renewal reminders: note any reminder dates received and how you received them.
- Usage history: keep records of app use if you plan to argue that the subscription was inactive.
Documentation checklist
- Order reference: confirmation number or purchase ID.
- Payment record: bank or card transaction entry showing A$ amount and date.
- Terms and date: copy of the terms or help article that governed the subscription at purchase.
- Communication log: dates and brief notes of any interactions about billing/refunds.
- App receipts: platform receipts if the subscription was bought through an app store.
Disputes, chargebacks and refunds: options and expectations
If a renewal occurs and a refund is refused, many users escalate with their card issuer or payment provider. This process typically requires clear documentation and may have time limits; banks and card networks set their own deadlines and rules. Therefore keep all supporting documents and act quickly when you spot an unexpected charge.
Expectations: Natural Cycles states that subscription purchases are final and non-refundable once accessed. That policy is a starting point; a dispute with a payment provider or a complaint to a consumer regulator may succeed in particular circumstances, such as demonstrable misleading conduct around renewal.
Two quick reference tables
| Policy area | Natural Cycles published position | What users report |
|---|---|---|
| Auto-renewal | Renews automatically; cancel at least 24 hours before renewal. | Some customers report unexpected renewals and limited refund success. |
| Refunds | No refunds once subscription accessed; company references medical device classification. | Refund denials are a common complaint; some users sought chargebacks. |
| Renewal reminders | Annual reminders about 30-40 days before annual renewal. | Some users say they did not receive prominent reminders before renewal. |
| Action | What it protects | Notes |
|---|---|---|
| Keep proof of purchase | Evidence for disputes | Save receipts and platform confirmations. |
| Record billing date | Know cutoff for renewal disputes | Timing is important; some policies cite 24-hour cutoffs. |
| Monitor statements | Early detection of unwanted charges | Detecting charges quickly increases options for bank disputes. |
What to expect after cancelling Natural Cycles
After cancellation you should expect that access remains until the paid period ends and that no pro-rata refunds are provided under the stated policy. Document the cancellation date and preserve proof of the remaining access period.
If a renewal has already posted, normal next steps are to gather the documentation above and assess formal dispute or complaint options with your payment provider or the appropriate consumer regulator. Timeliness matters for these routes.
Address
- Address: Sankt Eriksgatan 63B, 112 34 Stockholm, Sweden
Next steps and practical advice
1. Identify the exact renewal date and charge amount from your purchase records and bank statement.
2. Keep a clear file with order references, receipts, the provider’s published policy page and any renewal notices you received.
3. If a dispute is necessary, contact your payment provider promptly, present the documentation and ask about the time limits that apply to chargeback or dispute requests.
4. If you believe communications or the renewal process were misleading, you may consider making a complaint to the relevant consumer regulator; include your documentation and a concise timeline of events.
These steps are intended to protect your consumer rights and preserve evidence for any dispute or regulator review. In practice, clear records and prompt action increase the likelihood of a favourable resolution.