Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Noom
229 W. 28th Street, 9th Floor
10001 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Noom service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Noom: Easy Method
What is Noom
Noom is a psychology-based digital health platform that focuses on weight loss, habit change and, more recently, medication-assisted weight management. It combines daily lessons, food and activity logging, and coach support to guide behaviour change over weeks to months. First-party materials describe distinct products such as Noom Weight and Noom Med, each with different pricing and features and with the option to start on a short trial before a paid subscription begins.
Users commonly sign up for multi-month programs rather than single-month plans; the company emphasises an educational curriculum plus coaching and, for eligible users, clinical services for medications. This structure influences billing patterns and typical consumer questions about how to cancel Noom and what happens after cancellation.
Customer experience with cancellation
What users report
Feedback gathered on local review sites and public forums shows a mix of outcomes. Many reviewers report straightforward cancellations and prorated access until the end of the paid term. Other reports describe charges after an attempted cancellation, delayed refunds, or repeated renewals that required persistence to resolve.
Recurring issues and practical takeaways
From thousands of peer reports the recurring themes are: hidden auto-renewal timing on longer plans, surprise renewals after trials, and inconsistent refund outcomes. There is a documented legal history: Noom reached a multi-million-dollar settlement of claims about automatic renewals and cancellation transparency, and that history still shapes how consumers and regulators view billing disputes.
How cancellations typically affect your subscription
First: cancelling stops future auto-renewals but generally does not erase the paid period you already bought. Expect access to remain until that paid term expires unless stated otherwise in the subscription terms. This is a common model for multi-month subscriptions and has been repeatedly described in user reports.
Next: free trials convert to paid plans automatically if not ended before the trial period closes. That automatic conversion is a frequent source of unexpected charges, so users often ask "how to cancel Noom free trial" or "is it easy to cancel Noom free trial". Public feedback shows mixed experiences on trial cancellations.
Billing cycles and proration: Noom and similar services typically charge at the start of the purchased term (for example, multi-month or annual prepayment). If you cancel mid-term, most users report that you keep access until the term ends and do not receive a pro rata refund for unused time, unless a specific refund exception applies. This aligns with many reported policies and consumer complaints.
Refunds and disputes: the standard position reported by users is limited refunds for completed billing cycles. However, refunds have been issued in error cases or after persistent dispute. The class-action settlement required programmatic changes to disclosures and cancellation processes, which means some systemic improvements were mandated. Still, individual refund outcomes vary.
Common billing channels and why they matter
Subscriptions may be sold and billed through different channels: direct platform billing, app store billing, or third-party processors. Where a third party processes the charge, that processor’s billing and refund rules generally govern the payment record and refund options. This distinction is important when you research how to cancel Noom subscription or how to cancel Noom free trial PayPal because your payment path affects who holds the billing record and who can reverse a charge.
What users report about the cancellation experience
What users report
Collective reports on review platforms and discussion boards show a spectrum from smooth cancellations to cases where users were recharged after they believed they had ended a plan. Many reviewers emphasise careful record keeping as the single most useful tactic when resolving unexpected charges.
Recurring issues and practical takeaways
Practical takeaways from user reports: keep the subscription receipt and any confirmation, note the exact renewal date, and track your card statements for several weeks after cancellation to spot erroneous renewals quickly. Users who were proactive about documentation generally had faster resolutions.
Documentation checklist
- Subscription receipt - save the original payment confirmation and plan details.
- Trial offer details - keep any promotional terms or trial-length confirmations.
- Transaction records - screenshot or save bank/card statements showing charges and dates.
- Cancellation confirmation - keep any acknowledgement you receive as proof of intent to end the subscription.
- Correspondence log - dates and short notes of any interactions or case numbers related to the billing issue.
Pricing snapshot and plan comparison
Public price listings and local discount sites show a range of multi-month options and promotional trial pricing. Local sources list multi-month plans and seasonal discounts; actual available offers can vary. Use the table below as a snapshot of commonly observed options rather than an exhaustive official rate card.
| Plan type | Typical listed price (AUD) | Notes |
|---|---|---|
| 2-month plan | A$129 | Occasional promotional pricing reported on coupon sites. |
| 4-month plan | A$159 | Common multi-month option reported by local media. |
| 6-month plan | A$199 | Often offered with discounts compared with monthly billing. |
| 8-month plan | A$219 | Mid-range multi-month plan in local listings. |
| 12-month plan | A$249 | Annual pricing shown in some local summaries. |
Feature comparison
| Feature | Typical inclusion |
|---|---|
| Daily lessons and tracking | Included in weight programme |
| Human coach access | Included or optional depending on plan |
| Medication program | Noom Med available for eligible users - separate pathway and fees may apply |
| Trial period | Short trial commonly offered (nominal fee or free trial period) |
Common pitfalls and mistakes to avoid
- Assuming deletion ends billing - removing the app does not remove a paid subscription or stop renewals; check payment records.
- Missing trial end dates - trials that auto-convert are a major source of surprise charges.
- Ignoring small charges - a small trial charge can precede larger automatic renewals later.
- Not saving proof - without receipts or confirmation it can be harder to prove an error to payment providers or advisers.
Refunds, disputes and chargebacks: what to expect
Refund outcomes vary. Reports indicate Noom’s stated policy often limits refunds for completed subscriptions, while exceptional refunds have been granted in error or dispute cases. The class action and its settlement show there have been systemic issues in the past and that remedies can include cash payments or credits for affected subscribers.
If you pursue a dispute, expect the process to involve documentation and time. Payment processors or card issuers have their own procedures and timelines; where a third party billed the subscription the payment record with that processor is an important piece of evidence. Users who kept clear transaction records tended to reach quicker resolutions.
How timing and notices usually work
Most subscriptions renew at the end of their billing period; for prepaid multi-month plans that usually means the renewal charge posts on the renewal date. Companies often provide renewal notices for longer-term plans, but user reports show notices are not always received or noticed. The settlement required improved disclosure practices, which has reduced but not eliminated notice-related problems.
Practical steps to reduce hassle (what to do, not how)
First, document everything: keep receipts, save confirmation references and make short dated notes of any interactions. Next, monitor the billing account closely around trial ends and renewal dates. Additionally, prepare a short, factual timeline of events if you need to contest a charge. Most importantly, maintain dated proof of purchase and any confirmation you obtain. These actions speed up any dispute or refund conversation and improve your chance of a favourable outcome.
Address
- Address: Noom, Inc. 229 W. 28th Street, 9th Floor, New York, NY 10001, United States
What to do after cancelling Noom
After you have ended your subscription you should keep the cancellation acknowledgement and watch your card or bank statements for at least two billing cycles in case an inadvertent renewal posts. If an unexpected charge appears, gather your documentation and escalate through the appropriate payment dispute channels and consumer complaint pathways. This is the most efficient path to a refund when an authorised charge has already posted.
Additionally, consider replacing access to tracking features with low-cost or free alternatives if you still want to keep monitoring progress without recurring fees. Keep records of any partial refunds and verify that credits or reimbursements land in the same account that was charged.