Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Nutricoach
79 The Mount
WA15 8SZ Altrincham
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nutricoach service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Nutricoach: Step-by-Step Guide
What is Nutricoach
NutriCoach is a calorie and macro tracking app that uses AI to simplify food logging and offers a free tier plus a premium subscription called NutriCoach Plus. The product emphasises AI snap-and-describe logging, daily tips and guided tasks, and habit-based weight-loss features rather than rigid meal plans. The official site describes the app as focused on effortless logging and personalised plans; platform listings confirm a free plan and a paid Plus tier with monthly and annual options.
Subscription plans and pricing for Nutricoach
The most visible options across official listings are a free basic plan and a NutriCoach Plus premium plan offered on a monthly or annual basis. App store pages list the in-app purchase tiers and frequent updates to the app indicate active maintenance. Use the table below as a compact reference of the publicly listed tiers and typical billing cadence.
| Plan | Billing cadence | Price (AUD) | Key differences |
|---|---|---|---|
| NutriCoach free | Unlimited | A$0 | Basic logging, limited AI entries, core trackers |
| NutriCoach Plus | Monthly | A$12/month | Unlimited AI logging, daily guided tasks, premium features |
| NutriCoach Plus | Annual | A$49/year | Full premium access at lower effective monthly rate |
How Nutricoach subscriptions typically work
Billing is handled via the marketplace where the subscription was purchased or via the developer's billing channel depending on how the user originally subscribed; public listings show purchases and in-app purchases on Apple and Google storefronts. Expect recurring billing aligned to the selected cadence (monthly or annual) and automatic renewals unless a valid cancellation or termination is recognised before the renewal date.
Proration practices vary by the billing channel used at purchase. For example, many app-store managed subscriptions do not pro rata past a renewal date, while developer-managed plans may calculate refunds or credits differently. NutriCoach store descriptors show standard monthly and annual in-app purchases and trial offers may be promoted for premium tiers.
Customer experiences with cancellation for Nutricoach
What users report
Public user comments and app-store reviews include mixed feedback: some users report smooth transitions off paid tiers, while other reviewers describe difficulties with cancellation or renewed charges after attempting to stop a subscription. A common short review snippet summarised by reviewers is "Can't cancel subscription through website" which reflects how friction in the cancellation path shows up in public feedback.
Recurring issues and practical takeaways
Reports tend to cluster around three practical issues: mismatch between billed party and the point of purchase, timing around renewal cutoffs, and unclear terms about trials and renewal conditions. Several sources note that ambiguity about where a subscription is billed (Apple/Google vs developer) increases the chance of unsuccessful cancellation attempts.
Legal context and consumer rights related to Nutricoach
Digital subscriptions are covered by consumer guarantees and general consumer protection law: if NutriCoach fails to deliver the promised digital content or service quality, the law can entitle a refund or other remedy. Regulators have emphasised that businesses cannot contract out of these statutory rights. Apply these principles to NutriCoach purchases when assessing refund or dispute options.
Documentation checklist
- Receipt and proof of payment: store receipts, card statements showing A$ charges.
- Plan details: the plan name and billing cadence (monthly or annual) as shown in the app store listing or purchase confirmation.
- Trial start and end dates: confirmation of any free-trial window and when renewal was due.
- Screenshots: subscription or billing screens, confirmation screens, and any in-app messages that reference trial or renewal terms.
- Change or cancellation acknowledgements: any written record the service provided acknowledging a termination or change (store-generated confirmations, support reference numbers).
Common pitfalls and mistakes to avoid
- 1. Failing to identify the correct billing channel - many disputes stem from not knowing whether Apple, Google or the developer billed the subscription.
- 2. Missing renewal cutoffs - cancellations or disputes raised after a renewal date are routinely harder to resolve.
- 3. Relying on a single screenshot - keep multiple records including the bank statement line.
- 4. Assuming trials auto-stop - confirm trial windows and expected renewal dates in documentation.
- 5. Ignoring consumer guarantees - businesses must comply with statutory rights for digital content and services.
Refunds, disputes and chargeback guidance for Nutricoach
Refund outcomes depend on whether the service has provided the purchased digital content and whether there was a service failure. If NutriCoach did not supply the promised functionality or a material defect exists, consumer guarantees may support a refund for the unused portion. Keep requests factual, reference dates and charges, and be prepared to escalate with supporting documentation.
If a billing error persists after internal attempts to resolve, financial institutions offer dispute/chargeback channels as a backstop for unauthorised or incorrectly processed payments; these routes have time limits and require clear documentation of the charge and prior attempts to resolve. Preserve evidence of timelines and statements that show contested charges.
Practical checklist before and after initiating cancellation-related action
- Before: confirm plan name, billing date, trial expiry, and copy the receipt.
- During: log every interaction and save reference numbers or support acknowledgements.
- After: monitor card and bank statements for at least two billing cycles and keep records of any disputed charges.
Troubleshooting common scenarios with Nutricoach billing
Scenario: renewed charge after an attempted stop - check which account was billed (marketplace vs developer) and match the card statement to the store receipt. Scenario: partial refund request - calculate the unused portion using the billing dates and attach evidence showing non-access or feature failure. Scenario: trial billed unexpectedly - identify the trial start and end dates and check any trial-to-paid disclosure in the documentation.
Address
- Address: 316 San Bartolome Street San Antonio Valley 1 Sucat Paranaque 1715 Philippines
Feature comparison: free vs plus
| Feature | Free plan | Plus plan |
|---|---|---|
| AI snap logging | No or limited | Unlimited |
| Guided tasks and daily tips | Limited trial content | Full access |
| Water and exercise tracker | Included | Included |
| Price example | A$0 | A$12/month or A$49/year |
What to do if a charged renewal appears after you attempted to stop Nutricoach
First, compile all relevant purchase receipts and bank statements showing the charge. Next, check documentation that shows the subscription name, amount and billing date. Then escalate with the supporting records where required. If resolution through standard dispute steps fails, consider your financial institution's dispute process as a remedial option; these processes require precise supporting evidence and are time sensitive.
What to do after cancelling Nutricoach
After your cancellation is acknowledged, monitor your card statements for at least two billing cycles to confirm no further renewals. Retain copies of all confirmations and receipts for at least 12 months. If an unexpected charge appears, refer to your documentation immediately and be ready to present clear timelines and evidence when seeking a remedy. Finally, consider alternative tools only after you have secured any necessary refunds or confirmations for past charges.