How to Cancel Combined Insurance: Easy Method

What is Combined Insurance

Combined Insurance is a personal accident, sickness and related cover brand that has operated in Australia as a division of ACE Insurance Limited and is now shown under Chubb group sites. The business issues several plan types for accidental injury, sickness disability, confinement and critical illness, and the Product Disclosure Statements set out one-year terms, indexed premiums, and instalment options. These documents also set out cancellation mechanics such as when cancellation takes effect and how unearned premium is treated.

In the market record, Combined Insurance has been the subject of regulatory action and public scrutiny relating to sales practices and remediation. That context affects consumer rights and dispute pathways for existing policyholders.

Subscription plans and pricing snapshot

Combined Insurance publications and PDS materials list plan categories rather than fixed retail catalogue prices; premiums are set by underwriting and vary by selected plan, benefit level, age, occupation and payment frequency. The PDS shows that premiums are fixed for the 12-month policy term subject to indexation clauses and that instalment customers may have different cancellation consequences.

How cancellations typically work for Combined Insurance

Framework: Cancellation terms for Combined Insurance policies are set out in the relevant Product Disclosure Statement and policy terms. These terms govern notice, effective date, refunds of unearned premium and the effect of instalment payments.

Notice and effective date: The PDS and policy conditions indicate cancellation takes effect from the date a written instruction is received by the insurer or, for instalment accounts, may take effect from the next premium due date with no refund of that instalment. This creates a legal distinction between cancellation receipt date and the termination date used for premium calculation.

Proration and refunds: Where refunds are payable the policy often provides for unearned premium to be returned on a pro-rata basis. Conversely, PDS wording also notes that if you pay by monthly instalment, the insurer may not refund the current instalment and cancellation may be deferred to the next premium due date. Carefully check the PDS for these provisions because they materially affect refund calculations.

Cooling-off period: Standard practice for consumer insurance products is to include a cooling-off period after purchase; Combined Insurance PDS material highlights the relevant purchase and cooling-off language for particular plan types. If you exercise cooling-off rights within the period specified in the PDS, different refund rules apply. Consult the policy schedule and the PDS for the precise cooling-off duration and formula.

Customer experiences with cancellation

What users report

Multiple public reports, media coverage and regulator action show customers have experienced problems including unclear product suitability, difficulty obtaining remediation and disputes about the effect of policy changes on cover. Media reporting of ASIC enforcement actions and community commentary indicate that many consumer complaints related to sales conduct and downstream effects on claims and cancellations.

Operational feedback from policyholders accessible in public sources describes long processing times for disputes and varying outcomes when consumers seek refunds or adjustments; the PDS and internal dispute procedures are frequently cited by both consumers and intermediaries. These sources indicate that outcomes depend heavily on the specific plan wording and on documentary evidence available to the insured.

Recurring issues and practical takeaways

Consumers repeatedly mention three practical pressure points: (1) mismatch between sold cover and actual policy wording; (2) timing of cancellation against billing cycles; and (3) proof requirements when disputing refunds. Expect adjudication to depend on policy schedules and declarations made at application.

Takeaways: keep contemporaneous records, secure the policy schedule and PDS that applied when you bought the policy, and preserve any written sales material that describes the cover you were sold. These items are often decisive in internal dispute resolution and any external review.

Documentation checklist

• Policy schedule: keep the original schedule showing benefit levels and premiums.
• Product disclosure statement (PDS): retain the PDS version that applied at purchase.
• Proof of payment: bank statements or card receipts showing instalment or annual payments.
• Sales material: any brochures, quotes or statements made at time of sale.
• Claim and complaint records: dates, reference numbers and brief notes of any interactions.
• Dispute correspondence: copies of written exchanges with the insurer and any internal dispute outcomes.

Legal and regulatory considerations that matter for Combined Insurance

In accordance with the General Insurance Code of Practice and the PDS obligations, insurers must handle cancellations, refunds and complaints in a timely and reasoned manner. The insurer's statutory and contractual obligations will be judged by the policy wording, the PDS and applicable consumer protection laws.

Consequently, where sales conduct has been challenged by regulators, consumers may have additional remediation pathways; previous ASIC actions against the brand and related entities underline that regulatory findings can affect rights to compensation or policy adjustment. Use the internal dispute processes set out in the PDS before escalating to external dispute resolution avenues.

How online cancellations and digital evidence affect outcomes

Context: references to online cancellation in public discussion focus on evidence and timing rather than the digital medium itself. If an online transaction or digital notice is part of the record, the critical legal questions are: when was the insurer notified, what confirmation was issued, and whether the insurer's terms treat digital notices as valid. The PDS will state the form of notice accepted for the policy.

Evidence: digital timestamps, confirmation receipts and payment records can be strong evidence of the date of instruction and of the insurer's acknowledgement. Keep screenshots, PDFs and transaction records to document the chain of events. These items are relevant in disputes about the effective cancellation date and any resulting premium adjustments.

Disputes, chargebacks and escalation

Internal dispute resolution: Combined Insurance PDSs describe an internal disputes officer and a staged complaints process; insurers must respond within the timeframes set in the PDS or otherwise agree reasonable alternative timeframes. Use that documented process as a preliminary step.

External escalation: If internal processes do not resolve the matter, policyholders can consider lodging a dispute with the external dispute resolution body identified in the PDS or raising the matter with the regulator. Keep the internal complaint file and PDS references when escalating. Regulatory actions in the record show escalation can trigger remediation schemes.

Common pitfalls and mistakes to avoid

• Missing the policy schedule: the schedule contains the operative cover and premium details.
• Assuming instalment refunds: instalment arrangements often change the refund mechanics.
• Not preserving sales material: disparity between what was sold and what is in the PDS is often a dispute driver.
• Relying on verbal representations: written documentation carries far more weight than oral statements.

Address

• Address: PO Box 403 North Sydney NSW 2059

What to do after cancelling Combined Insurance

After cancellation, verify the insurer's written confirmation (policy termination date and refund calculation) and reconcile it against your bank or card statements. If the insurer calculates a pro-rata refund, check the formula against the PDS wording and the policy termination date.

Preserve all documents that support your position and, if the refund or cancellation outcome is disputed, use the insurer's internal dispute process described in the PDS. If internal resolution fails, consider external dispute resolution or regulator referral, supplying the policy schedule, PDS and payment records to support your claim.

Finally, when evaluating replacement cover, compare benefit definitions, exclusions and premium mechanics carefully; a straightforward price comparison can mask differences in exclusions and pre-existing condition rules that materially affect claims outcomes.