Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Dbs Chubb Insurance
Grosvenor Place Level 38, 225 George Street
2000 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Dbs Chubb Insurance service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Dbs Chubb Insurance: Complete Guide
What is Dbs Chubb Insurance
Dbs Chubb Insurance refers to insurance products and distribution arrangements where Chubb underwrites or services policies distributed through DBS channels or co-branded bancassurance programmes. Offerings commonly include travel cover (single-trip and annual multi-trip), personal accident, and selected personal lines distributed via bank platforms or travel marketplace integrations. This means policies may be purchased through a DBS-linked marketplace or directly from Chubb depending on the product and market.
Official documentation for travel products identifies standard policy types (single trip, annual multi-trip) and points to Product Disclosure Statements (PDS) and policy wordings for limits and exclusions. Pricing and exact plan options vary by channel and region; many bancassurance arrangements reference Chubb’s standard travel PDS as the governing document.
How cancellations generally apply to Dbs Chubb Insurance policies
Problem: Consumers often need to know notice periods, refund rules and whether cancellation triggers fees. Solution: Cancellation and refund entitlement for Dbs Chubb Insurance depends on the specific policy type stated in the PDS and on timing relative to the cooling-off period, travel dates and whether a claim has been made.
This means: single-trip policies commonly have different refund rules to annual multi-trip policies. Annual policies frequently allow cancellation with a short-rate refund if no claim exists; single-trip policies may restrict refunds once a policy is issued. These are policy-level rules reflected in Chubb product documents.
Notice periods and billing cycles
Most bancassurance and travel insurance products are billed either as a one-off premium or as an annual premium that renews each year. Policy documents specify when a cancellation becomes effective and whether a refund is calculated on a pro rata or short-rate basis.
Short-rate refunds are smaller than straight pro rata refunds because they include administrative adjustments; whether short-rate applies is set out in the policy wording.
Cooling-off period and refunds
Many Chubb travel products include a cooling-off period during which the buyer can cancel for a full refund, provided certain conditions are met and no claim has been made. After the cooling-off window closes, refunds are subject to the PDS rules. Always check the PDS for exact time limits and exceptions.
Customer experience: what users report and practical takeaways
What users report
Customers describing cancellations for Chubb-related policies commonly mention delays in refund processing, difficulty getting clarity on prorated amounts, and inconsistent communications when coverage was sold via third-party channels. Public reviews on consumer sites show both positive interactions and complaints about slow responses or denied refunds where the policy terms limited refunds.
Reports tied to bancassurance arrangements note that distribution channels can create confusion about who handles policy servicing, with customers sometimes uncertain whether to deal with the bank or Chubb for policy changes. This affects expectations and escalation paths.
Recurring issues and practical takeaways
Practical takeaway: read the PDS and the relevant policy wording before purchase to understand refund formulas, cooling-off windows and short-rate rules. Documentation often spells out when a refund will be refused, for example after cover is in force and a claim has been made.
Practical takeaway: when a policy is sold through a partner channel, expect an extra step to confirm which entity is responsible for servicing and refunding the policy. This helps set correct expectations if a cancellation or dispute arises.
Documentation checklist
- Policy documents: Product Disclosure Statement (PDS) and policy wording for the purchased policy.
- Proof of purchase: transaction record, policy number, receipt or bank statement entry showing the premium amount.
- Timeline evidence: dates of purchase, intended travel dates, and any changes or notices received.
- Claim history: clear statement whether any claim was made under the policy during the current period.
- Communication records: dates and brief notes of interactions about the policy or cancellation (no channel details required here).
Common pitfalls and how to avoid them
- Assuming all refunds are pro rata: check whether the policy applies a short-rate refund instead of straight pro rata.
- Missing the cooling-off window: cancellations after that window are governed by different rules and may attract a reduced refund or none at all.
- Not checking if a claim exists: many policies deny refunds if a claim has already been made during the period of insurance.
- Confusion over distributor responsibility: confirm whether the distribution channel affects servicing and refunds so you know where to escalate.
| Plan type | Typical billing | Refund rule (typical) | Price |
|---|---|---|---|
| Single trip travel insurance | One-off premium | Refund varies; often limited once policy is issued | Varies |
| Annual multi-trip travel insurance | Annual premium | Often cancellable with short-rate refund if no claim | Varies |
| Bancassurance / co-branded plans | Varies by distribution | Subject to the product PDS; distribution terms may affect servicing | Varies |
| Product comparison | Typical coverage focus | Common consumer issue |
|---|---|---|
| Chubb travel (bancassurance) | Accident, cancellation, baggage, delays | Refund timing and channel confusion |
| Other travel insurers | Similar benefits; differences in limits and exclusions | Variation in claims handling times and exclusions |
Disputes, chargebacks and escalation
Problem: a refund is delayed or refused. Solution: use the insurer’s formal complaints procedures and escalate to the independent external dispute resolution body if necessary.
Chubb publishes a complaints and customer resolution process for its policies and identifies escalation paths; if a consumer remains dissatisfied after internal review, independent external dispute resolution schemes may be available. Keep records of everything that supports your position.
In practice: clearly state the reason for dispute, reference the PDS clause you rely on, and present the documentation checklist items above to support your case.
What to expect when a cancellation is processed for Dbs Chubb Insurance
Expect confirmation of the cancellation and a statement of how any refund was calculated. Processing times vary by product and distribution channel; some public reports describe delays in refunds where additional verification was required.
If a refund is approved, the PDS will explain whether it is pro rata, short-rate or not payable. Where no refund is payable, the insurer typically cites the relevant policy clause. Keep strong documentation in case of later disagreement.
Short rights note tied to Dbs Chubb Insurance
Consumers have statutory protections that interact with insurance contracts. For Dbs Chubb Insurance products, the PDS and the insurer’s complaints process are the first reference points. If the insurer does not resolve a complaint, independent dispute resolution schemes can be an avenue for review. Always check the specific policy documents for exclusions and conditions that affect refunds and cancellation rights.
Address
- Address: Grosvenor Place Level 38, 225 George Street Sydney NSW 2000
Practical next steps for consumers handling Dbs Chubb Insurance cancellations
Actionable advice: assemble the documentation checklist, read the PDS clauses on refunds and short-rate calculations, and confirm whether any claim has been made that would affect entitlement to a refund.
Actionable advice: if your case requires escalation, use the insurer’s published complaints process and retain evidence of each step taken and each communication received. This strengthens your position for an internal review or for external dispute resolution.
Keep monitoring billing statements after a cancellation is acknowledged to ensure refunds or cancellations are reflected correctly. If inconsistencies appear, note dates and amounts for follow up with the insurer or the regulator. This is a practical measure that preserves options for further dispute resolution.