Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Legal & General
PO Box 320
2128 SILVERWATER
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Legal & General service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Legal & General: Step-by-Step Guide
What is Legal & General
Legal & General is a large insurer and financial services group known for term life cover, decreasing mortgage-linked cover, critical illness options and over-50s cash policies. The group publishes consumer-facing guidance on how premiums are calculated and lists product types and features on its product pages; its retail protection offering often presents monthly and annual payment options and explains premium behaviour and waiting periods for specific products.
From a financial perspective, Legal & General positions itself as a mainstream protection provider with products sold direct and through advisers. Typical product mechanics described by the firm include fixed-premium and reviewable-premium structures, optional critical illness add-ons and waiting periods that affect entitlement for certain over-50s plans.
Customer experiences with cancellation
What users report
Customer feedback collected on review platforms shows a mix of positive service experiences and isolated reports of slow responses or difficulty obtaining confirmation. Many reviewers praise claims handling and staff professionalism, while a minority note follow-ups were needed to close issues.
On community forums and discussion boards, some policyholders note promotional incentives and low entry premiums when joining, then reassess their value and cancel after a short period; threads include reports from customers who received refunds within cooling-off windows and others who experienced confusion about refunds when paying monthly versus annually.
Recurring issues and practical takeaways
In terms of recurring patterns, two practical themes appear: clarity about the 30-day change-of-mind period and different refund outcomes depending on payment frequency. Users who expected a refund after cancelling monthly cover beyond the initial period sometimes discovered the policy terms allowed no return of monthly premiums, while annual payers were more likely to receive a prorated refund.
From a budget optimisation perspective, reviewers suggest weighing the short-term promotional benefits against long-term premium commitments and confirming refund rules before policy start. Monitoring billing statements immediately after any cancellation event is a common recommendation from users.
How cancellations typically work for Legal & General
Understanding the mechanics saves money. Legal & General documents state that new life insurance policies include a 30-day change-of-mind or cooling-off window from policy start, during which premiums paid are returned. After that window, refund entitlement depends on how premiums are paid.
Specifically, the insurer’s public FAQs explain that if premiums are paid monthly and cancellation occurs after the 30-day window, there is typically no return of the monthly payments already taken. If premiums are paid annually, customers may receive a proportionate refund for the unused portion of the year. These rules materially affect the net cost of cancelling in the first year.
Some products include waiting periods that affect claims and potentially refunds: for example, over-50s cash policies often have a waiting period before full payout applies. That waiting period is distinct from the cooling-off window and can affect the perceived value of short-term cancellations.
Billing cycles and timing are financially significant. From a cashflow perspective, cancelling shortly after an annual debit may trigger a proration refund that improves effective monthly cost, while cancelling late in a monthly cycle can leave paid premiums unrecoverable. Track the policy start date, premium frequency and date ranges referenced in policy documents.
Short note on consumer rights relevant to Legal & General
Consumers must rely on the insurer’s policy terms plus statutory protections. Financial dispute handling in this market is overseen by external dispute resolution schemes and public guidance on unclaimed policy money exists for legacy insurer entities. Where internal resolution is unsatisfactory, external dispute avenues are available.
In practice, Legal & General policies and associated documents are the primary source for entitlements such as cooling-off, refund mechanics and waiting periods; check those clauses for binding timelines and definitions of “policy start” and “effective cancellation date.”
Plans, common pricing signals and comparison
Legal & General publicly describes product categories rather than fixed national subscription-like plans: term life, decreasing life (mortgage-linked), critical illness add-ons, over-50s cash policies and annuity solutions. Advertised entry-level pricing in some jurisdictions has been quoted at very low monthly levels, but final premiums reflect age, health and chosen cover amount.
| Plan type | Payment frequency | Refund behaviour after 30 days | Typical cost signal |
|---|---|---|---|
| Term life | Monthly / annual | Monthly: generally no refund; Annual: prorated refund possible | Varies (cover depends on age/health) - starting amounts listed by region |
| Decreasing life (mortgage-linked) | Monthly / annual | Same refund pattern as term life; amount decreases over term | Varies - often lower monthly entry figures quoted in promotions |
| Critical illness add-on | Monthly / annual | Often treated as part of the main policy for refunds | Varies |
| Over-50s cash policy | Monthly only in many offers | Cooling-off applies; waiting period affects payout | Fixed payout bands; premiums higher with age |
Note: Table entries are based on product categories and public guidance from the insurer; specific premium amounts vary by case and are shown as “Varies” where national AUD pricing for the same products is not published.
| Provider | Typical offering | Why consider |
|---|---|---|
| Legal & General | Term, decreasing, critical illness, over-50s | Large group, clear guidance on premium mechanics; cooling-off noted |
| Major local insurers (examples) | Term life, packaged life and trauma options | Often tailored adviser distribution, competitive promotions |
| Specialist providers | Over-50s / simplified issue policies | May be competitively priced for older buyers |
Documentation checklist
- Policy schedule: policy number, start date, type of cover and sum insured.
- Payment records: bank statements or receipts showing premium frequency and last debit date.
- Product booklet: sections describing cooling-off, waiting periods and refund policy.
- Correspondence log: dates and concise notes of any interactions or confirmations received.
- Beneficiary and estate notes: current nominated beneficiaries and any linked mortgage details.
Practical financial considerations before you cancel Legal & General
From a financial optimisation standpoint, weigh the marginal savings against the risk of underinsurance. If a policy replaced a mortgage-linked exposure, cancelling without a replacement may expose a household to increased financial risk and potential future cost spikes.
Compare effective annual cost net of refunds: for annual payers, a prorated refund reduces net year-one cost from the buyer’s perspective. For monthly payers, once past the cooling-off window, sunk premium risk is typically higher. Use those differences to compute the break-even point for cancel versus retain.
If you are cancelling to switch providers, ensure the replacement timing and underwriting exposure (age, health loadings) are factored into projected savings. Underwriting changes can materially alter premiums, especially for older applicants.
Disputes, refunds and what to expect
Expectation management matters. Public reports show both timely outcomes and occasional delays in complaint resolution across financial services; external dispute mechanisms exist for unresolved matters. Track deadlines referenced in policy documents; insurers commonly issue a “final response” time window for internal dispute processes before external review is available.
When refunds are due under standard policy terms, the insurer’s documentation should state whether a gross refund is returned or whether administration fees or pro rata adjustments apply. Check your product booklet for explicit refund formulae.
Address
- Address: Legal and General Life of Australia Ltd | Colonial Mutual Life Assurance Society Limited Unclaimed Monies PO Box 320 SILVERWATER NSW 2128
What to do after cancelling Legal & General
After cancellation, actively monitor bank and card statements for any continuing debits and reconcile them against the final policy period. Keep proof of cancellation and the final policy termination date on file.
Reassess your protection needs and run a quick cost-benefit: compare the net annual cost of retained cover versus market quotes including loading risks from new underwriting. Reallocate any short-term savings into an emergency buffer if you are reducing cover to improve household cashflow.
If you intend to replace cover, obtain indicative quotes that reflect your current age and health profile and model 12- and 36-month total cost scenarios to measure value for money. Factor in waiting periods and exclusions when comparing products.
Finally, preserve the documentation listed in the checklist and keep contact dates for any dispute or refund resolution until the matter is closed. These records materially strengthen your position if you later seek external review.