Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Lively
9390 Gateway Dr. Suite 100
89521 Reno
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lively service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Lively: Complete Guide
What is Lively
Lively is a health-focused mobile service and device brand operated by Best Buy Health, known for Jitterbug phones and medical alert products combined with subscription plans that add urgent response and care services. The offering mixes simple handset options for older adults with optional health and safety services (for example, urgent response, nurse access and caregiver link features) and month-to-month wireless service on major US networks. Lively presents tiered plans for basic connectivity and higher-tier packages that include health support; it also sells SIM/eSIM starter kits and prepaid bundles. This guide uses official plan summaries and public customer feedback to explain the financial and practical implications of canceling Lively phone subscriptions.
Subscription plans and pricing (converted approx)
Official plan lists are published in USD; below are the commonly cited plan levels converted to AUD at an approximate mid-market rate (for transparency I mark these as approx). Use these figures for order-of-magnitude cost comparisons and budgeting, not as exact billed amounts.
| Plan | Typical US price (source) | Approx AU price | Key features |
|---|---|---|---|
| Basic (Jitterbug phones) | US$19.99/mo | A$30.00 approx | Unlimited talk/text on some plans; access to Ask Lively and basic support. |
| Preferred / mid tier | US$39.99/mo | A$60.00 approx | Adds urgent response and caregiver link features on some devices. |
| Premium / health tier | US$49.99/mo | A$75.00 approx | Includes nurse on-call, care advocate and expanded services on eligible devices. |
| Mobile Plus basic | US$24.99/mo | A$37.50 approx | Designed for the Mobile Plus wearable with urgent response included. |
| Mobile Plus premium | US$34.99/mo | A$52.50 approx | Expanded care features for wearable customers. |
Conversion method: mid-market USD to AUD conversion used for the approximate AU figures. Figures are rounded for clarity. Refer to the official product pages for current US list prices and promotional offers.
Customer experience with cancellation
What users report
Public reviews and complaints repeatedly mention billing disputes after a cancellation request, difficulties obtaining timely refunds or prorated credits, and long waits to resolve outstanding charges. Several reviewers stated that charges continued for full billing cycles after they believed service had been terminated. These reports appear across multiple review platforms and third-party complaint sites.
Recurring issues and practical takeaways
Reported issues fall into a few measurable categories: disputed post-cancellation billing, perceived lack of prorated refunds, activation/porting delays and mixed experiences with hardware returns. Customers who raise financial disputes often report multi-week delays before a resolution or needing to escalate through card issuers. These patterns should inform any financial plan to cancel a Lively phone subscription.
How to cancel lively phone: financial and timing considerations
From a financial perspective, cancellation is primarily about minimizing sunk cost and avoiding unnecessary recurring charges. Lively operates month-to-month plans and advertises no long-term contracts for many offerings, but promotional prepayments and billed cycles can affect refunds and proration. Review your most recent billing date and any prepaid periods before you make decisions to avoid paying for a whole extra cycle.
Notice periods and billing cycles: many Lively plans are billed monthly; promotional or prepaid bundles (for example, introductory 3-month promotions) may have different renewal mechanics. If you paid in advance, check whether promotional terms limit refunds or require a minimum time before cancellation refunds apply.
Proration and refunds: public reports indicate inconsistent outcomes for partial-month refunds. Some customers state they received no prorated credits for unused days; others report case-by-case refunds after escalation. Expect that proration is not guaranteed and prepare documentation in case you need to dispute charges with a payment provider.
Cooling-off and returns: Lively lists a 30-day trial/return window for certain devices in some product communications. Device returns and service cancellations may trigger separate refund policies: device refunds can be subject to restocking or condition checks; service refunds depend on billing and payment terms. If a device return was part of a cancellation, keep separate records for the device return and the subscription termination.
Common financial scenarios and likely outcomes
Below are concise scenario analyses that clients frequently ask about, with likely financial consequences based on public records and reviews.
- Paid month, cancel early in cycle: Many reviewers report being charged for the whole month even when cancelling early. Financial outcome: possible no prorate; expect to pay for the paid cycle unless evidence otherwise is recorded.
- Prepaid promotional bundle: If you used an introductory prepay (for example a 3-month SIM pack), promotional terms often specify renewal pricing and may limit mid-promo refunds. Financial outcome: possible forfeit of promo value if cancelled mid-promo.
- Device returned within trial period: Device refund eligibility is commonly tied to a 30-day return window; shipping, restocking or condition checks may affect the credited amount. Financial outcome: you may receive device refund separate from service charges.
- Disputed post-cancellation charges: Reports show customers sometimes need to dispute with their card issuer to reverse charges. Financial outcome: card-level chargeback may succeed where provider refunds do not, but pursue internal resolution first.
Documentation checklist
- Recent billing statement: keep the full statement showing dates and charges.
- Proof of payment: card or bank transaction records for disputed amounts.
- Device order and return records: order number, return tracking, and condition notes.
- Service agreement excerpt: copy the plan terms that describe billing, trial periods and refunds.
- Any confirmation reference: saved confirmation numbers or reference IDs quoted by the provider during interactions.
How to handle disputes and chargebacks
From a budget and risk viewpoint, escalate in this order: gather documentation, attempt provider resolution (recording dates and references), then consider a payments dispute if charges persist. Card chargebacks can be effective when merchant-side remediation fails; however, a chargeback can take time and may prompt merchant collection activity until resolved. Plan cashflow accordingly.
Record keeping matters: note dates, representative names (if provided), and any reference numbers. Where a chargeback is opened, supply the issuer with the documentation checklist items above to improve the likelihood of a favourable decision.
Practical cost comparison table
| Feature | Lively (typical) | Alternative provider (typical) |
|---|---|---|
| Monthly subscription | A$30 - A$75 approx depending on tier and device | Varies - often A$20 - A$70 depending on plan and vendor |
| Health/urgent response services | Included on higher tiers (preferred/premium) | Available from specialist alert services, sometimes as a separate fee |
| Contract | No long-term contract for typical plans | Many competitors also offer month-to-month or no-contract options |
| Refund/proration reports | Mixed reports; proration not consistently applied | Varies by provider; read terms and reviews |
What users should expect after cancellation
Financially, expect at least one final reconciliation period: a final bill, any remaining device return processing, and possible outstanding charges. Public reports suggest customers sometimes continue to see billed amounts for a billing cycle after they believe service ended; therefore, monitor the next one or two billing cycles carefully.
Watch for collections notices: unresolved balances that remain disputed can escalate to collections in some reported cases. If you see collection activity for a charge you disputed, continue to supply documentation to both the collector and your payment provider.
Practical recommendations before you cancel
From a financial optimisation standpoint, follow these preparatory actions to reduce cost and improve dispute outcomes.
- Check billing cycle dates: identify when the next renewal would occur and weigh cancelling just before the date to avoid an extra paid cycle where practical.
- Confirm prepaid promotions: document any promotional prepayment terms so you know if canceling will forfeit remaining promo value.
- Separate device and service claims: treat device refunds and service refunds as distinct processes and keep separate evidence for each.
- Prepare dispute evidence: collect statements and transaction receipts in advance so you can move quickly if incorrect charges appear.
- Consider payment provider options: if you plan to use a card dispute, note time limits for chargebacks on your card network and bank policies.
Address
- Address: Lively from Best Buy Health 9390 Gateway Dr. Suite 100 Reno, NV 89521
What to do after cancelling lively
After the cancellation window, keep monitoring bank and card statements for two billing cycles to confirm no further charges. If an unexpected charge appears, assemble the documentation checklist and contact your payment provider to discuss dispute options. Persist with factual, date-stamped records; these produce the strongest outcomes in both merchant remediation and card disputes.
Finally, reallocate any recurring budget freed by the cancellation into higher-priority financial goals or a replacement service with clearer refund/proration terms. From a value perspective, prefer plans that state clear proration and have recent positive feedback about billing transparency. Use public reviews and price comparisons to reassess whether a different vendor delivers better net value for similar health-safety features.