Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – My Budget
PO Box 3433 Rundle Mall
5000 Rundle Mall
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the My Budget service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel My Budget: Complete Guide
What is My Budget
My Budget is a paid personal budgeting and debt management service that designs a personalised cash plan, allocates money into bill and savings streams, and helps clients meet payment obligations. The organisation offers money coaching, automated bill payment via its account arrangements, and ongoing monitoring to reduce financial stress while clients work toward specific goals. My Budget has operated for many years and positions itself as a practical alternative to DIY budgeting or formal insolvency pathways.
My Budget charges a one-off setup fee and ongoing administrative fees that are typically collected on a weekly basis; exact amounts depend on each client’s situation and the level of service required. The company’s public FAQ states the service model and confirms fee structures are customised.
Independent reviews and industry write-ups note that My Budget commonly works for people who need help stabilising cash flow and paying bills on time, but that there is an ongoing cost to the service and some clients comment on transparency around fees during onboarding.
Customer experience with My Budget
What users report
Many reviews praise the money coaches and the practical outcome of getting bills paid and debt reduced; users often mention improved peace of mind and better savings discipline. These positive reports appear frequently on independent review platforms.
At the same time, some feedback points to areas of friction: variability in staff continuity, questions about initial fee disclosure, and the administrative burden of transitioning accounts when circumstances change. Third-party reviews and blogs also note that fees are variable and should be clarified at the start of the relationship.
Recurring issues and practical takeaways
Clients who later seek to stop the service most commonly report that clear documentation of the start date, the agreed weekly fee, and the plan details make post-cancellation reconciliation much smoother. Keep records of the initial plan and any changes to scheduled payments.
Another recurring point is timing: several reviewers and guides recommend allowing sufficient time between notice and the next billing cycle so there is no unexpected charge. Many independent write-ups advise confirming the administrative notice period quoted by My Budget during onboarding.
How cancellations typically work for My Budget
Contractual structure: My Budget normally operates without a long-term lock-in contract, but the service runs under terms that include ongoing weekly administration fees and an initial setup charge. This means clients can stop the service, but fees and notice provisions in the service agreement will govern the end date and any amounts payable until that date.
Notice periods and billing cycles: In practice, My Budget and reviewers commonly reference a notice period to allow the provider time to cease regular payments it manages on your behalf. Many clients allow at least 28 days’ notice so the organisation can complete scheduling and avoid missed supplier payments. Expect the provider to charge the applicable weekly administration fees for the notice period unless the agreement states otherwise.
Proration and refunds: Whether a refund is available for a portion of a week or month depends on the service agreement and how fees are described (weekly retainer, pro rata settlement, or non-refundable set-up). My Budget’s material indicates fees are customised; therefore proration rules are determined by the terms you accepted. Ask for the exact proration rules to be recorded before termination.
Cooling-off period: If you started the service following a distance or online sale, statutory cooling-off rights may apply in limited circumstances; however, applicability depends on the nature of the service, how you were sold the product, and the terms you accepted. Clarify this with reference to the original agreement and any opening disclosures you received.
What to expect after cancellation: expect My Budget to wind down payment arrangements it manages, finalise any outstanding supplier payments, and supply a final account statement showing fees paid, payments made on your behalf, and any balance remaining. Keep this final statement for tax, budgeting, and dispute purposes.
Documentation checklist
- Service agreement: a copy of the signed terms and any fee schedule.
- Onboarding notes: initial plan, setup fee, and agreed weekly administration amount.
- Payment records: bank statements showing fees debited and payments made via the My Budget account.
- Communication log: dated notes of any conversations, with the staff name or reference where available.
- Final account statement: the final ledger or transaction summary from My Budget after services end.
- Proof of notice: evidence that you provided a clear written notice of your intention to end the service (retain any delivery or proof receipts).
Common pitfalls and how to avoid them
- 1. Unclear fee disclosure: confirm and record the setup fee and weekly charge at onboarding so disagreements cannot arise later.
- 2. Timing mismatch: align your notice with the billing cycle to avoid an extra week or fortnight of charges.
- 3. Missing final statement: insist on a final transaction summary and save it for 12 months.
- 4. Linked direct debits: identify any third-party direct debits or automated payments My Budget set up and verify their status after closure.
- 5. Relying on verbal promises: obtain any concessions or refunds in writing to make them enforceable evidence.
Disputes, refunds and chargeback options for My Budget clients
If you believe a fee was charged incorrectly, first compare the charge with your service agreement and the final statement. Keep all relevant documents and calculate the disputed amount precisely. My Budget’s published material and independent reviews both highlight the value of keeping full records when contesting fees.
If reconciliation with the provider is unsuccessful, you may explore formal dispute routes that apply to the payment method you used. If the charge was via a card, financial institutions have defined dispute processes; if it was a regular bank debit, different banking dispute mechanisms apply. Retain copies of your written notice and the provider’s final response when escalating.
Short note on rights and regulators relevant to My Budget
My Budget operates in a regulated financial services environment and holds licences appropriate to its services. This means consumer protection obligations apply to its disclosure, fee handling, and complaint procedures. Check the service agreement for the provider’s formal dispute process and any reference to external dispute resolution bodies.
If you consider the provider has not met its obligations, you can seek independent advice from a consumer protection agency or a financial ombudsman scheme; refer to the complaint process cited in the agreement and keep documentary evidence of the problem. This paragraph is intentionally concise and tied to My Budget’s published terms.
Practical record-keeping and proof strategy
Maintain a single folder (digital and/or physical) with all records listed in the documentation checklist. This makes it faster to respond to billing queries or to any regulator request. In practice, people who keep a dated audit trail reduce the time needed to resolve disputes.
When you receive the final account statement, reconcile each transaction against your own bank records and flag any discrepancies immediately in writing. Keep copies of the reconciled ledger and any written correspondence. This evidence is essential if you later need to escalate a dispute.
Subscription plans and pricing overview
| Plan element | Typical description | Price (A$) |
|---|---|---|
| Initial consultation | Free first appointment to assess suitability and gather financial details | Free |
| Set-up fee | One-off cost to establish account and payment streams - varies by complexity | Varies |
| Ongoing administration | Weekly administrative fee for ongoing budgeting and payment management | Varies |
| Ad hoc services | Additional money coaching, negotiations with creditors or other tailored tasks | Varies |
Features comparison table
| Service | What it delivers | When clients choose it |
|---|---|---|
| My Budget | Personalised budget, money coaching, bill management and payment scheduling | When someone wants outsourced bill management and ongoing coaching |
| DIY budgeting | Free templates and self-managed bank accounts | When cost is the main concern and the user can manage payments |
| Financial adviser | Holistic financial planning and product advice (may be higher cost) | When complex investment or advice needs exist beyond budgeting |
Address
- Address: PO Box 3433 Rundle Mall SA 5000
What to do if you need to stop the service now
Decide quickly which outstanding obligations you need to preserve (utilities, loan repayments, time-critical supplier payments) and prepare your documentation from the checklist. This reduces the risk of an interrupted supplier payment during the exit period. The My Budget model typically involves My Budget making some payments on your behalf, so plan around the timing of those arrangements.
Use a reliable recorded-delivery method to provide a clear written notice and retain the delivery evidence; many clients find recorded delivery provides the strongest proof that a termination notice was given and received. Keep the final statement and reconcile all entries.
What to do after cancelling My Budget
After service cessation, obtain the final ledger and verify each payment My Budget made on your behalf with your own bank records. Keep the final statement for at least 12 months and longer if you are contesting charges or if tax records require it.
If you discover unauthorised or incorrect charges after the account is closed, raise a formal dispute following your bank’s dispute process and keep the provider’s final correspondence as evidence. Consider external complaint avenues if internal remedies do not resolve the matter.