Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Workcover Victoria
3001 MELBOURNE
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Workcover Victoria service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Workcover Victoria: Step-by-Step Guide
What is Workcover Victoria
Workcover Victoria is the common name for the workers compensation insurance scheme administered by WorkSafe Victoria that provides no-fault cover for work-related injury and illness. The scheme is funded by compulsory employer premiums and delivered through a mix of WorkSafe oversight and authorised claims agents who manage policy administration and claims on behalf of employers and injured workers.
This scheme includes annual premium calculations, payment options with discounts for early payment, and statutory rules for premium adjustments and refunds where remuneration is revised or a business ceases. Employers must keep remuneration records for certification and may be eligible for credit adjustments or refunds under the Workplace Injury Rehabilitation and Compensation Act.
How cancellations and premium adjustments typically work for Workcover Victoria
Cancellations are governed by the scheme rules and by agent practice: common triggers include cessation of trading, sale of the business, or a change that removes the employer obligation to pay premiums. Employers remain covered for injuries that occurred while a policy was in force even after a cancellation becomes effective.
Premiums are set for a policy period and can be paid annually, quarterly or monthly; early payment discounts (for example, 5% and 3% windows) are offered in specified date ranges each year. Minimum premium thresholds and instalment due dates are set in the annual premiums order.
If a premium credit adjustment arises after a cancellation or remuneration revision, employers may be eligible to have that credit offset future instalments or applied for a refund, subject to statutory timelines and agent procedures. Section 456 requires premium refund applications to be made within five years of the premium period to which the refund relates, and agents must notify employers in writing of refund decisions within prescribed timeframes.
Customer experience and feedback about cancellations
What users report
Public feedback from business operators and claimants shows two consistent themes: administrative delay and complexity. Employers seeking premium adjustments or refunds report that confirmation of adjustments can take weeks or months and may require certified remuneration and agent acknowledgement before a refund is processed. Paraphrased reports from forums and complaint channels describe long timelines for reviews and a reliance on agent and WorkSafe processes to reach a resolution.
Recurring issues and practical takeaways
Users commonly flag slow turnaround, the need for precise payroll evidence, and difficulty navigating review paths when outcomes are disputed. Injured workers and claimants report delays and adversarial experiences in individual claim reviews, which can affect perceptions of fairness even when policy rules are followed. These patterns mean you should plan for a multi-stage process and allow time to assemble documentation and pursue formal review channels if needed.
Documentation checklist
- Employer records: payroll registers, PAYG summaries and time-stamped wage reports for the period that relates to the premium.
- Policy material: renewal notices, premium notices and any agent correspondence showing instalment plans or credits.
- Proof of business change: sale agreements, cessation paperwork or evidence of no longer employing workers where relevant.
- Claim files: claim numbers, dates of injury and agent decision letters if the cancellation relates to a particular claim or claim allocation.
- Timeline log: dated notes of every contact, the name or role of the person spoken to (where recorded by you), and the outcome or promised timeframe.
Common pitfalls and mistakes to avoid
- 1. Missing certified remuneration: failing to certify wages for the relevant years can delay or forfeit a credit adjustment or refund.
- 2. Ignoring minimum premium rules: small changes in wages do not always eliminate minimum premium obligations; check the applicable minimum for the period.
- 3. Assuming instant refunds: credit adjustments often require formal confirmation and an agent decision before refunding, and statutory decision timeframes apply.
- 4. Not preserving all correspondence: inadequate records make reviews harder to win or to have processed quickly.
- 5. Overlooking dispute routes: there are formal premium review and external appeal processes; use them if an agent decision appears incorrect.
Subscription, payment and policy comparison
| Item | Typical feature | Notes |
|---|---|---|
| Payment frequency | Annual / Quarterly / Monthly | Instalment schedules and penalties for late payment are published each year; early payment discounts are available in fixed windows. |
| Minimum premium | A$380 (plus GST) | Minimum premium values are set in the premiums order for the relevant year; check the current premium order for exact amount. |
| Early payment discount | 5% and 3% windows | Discounts apply when full year premium is paid by specified dates; eligibility conditions apply. |
Cancellation outcomes comparison
| Trigger | Likely outcome | What may follow |
|---|---|---|
| Business ceased trading | Policy cancellation effective; remuneration adjustment | Possible premium credit and refund subject to certification and agent decision. |
| Sale of business | Succession rules may apply | Premium and claims history may transfer; review for potential succession disputes. |
| Wages fall below threshold | Employer may become exempt at renewal | Minimum premium rules may still apply; check agency guidance for timing. |
Disputes, refunds and review rights specific to Workcover Victoria
If you disagree with a premium calculation or an agent decision, there are internal review routes and external appeal avenues such as a formal premium review and judicial or tribunal pathways. WorkSafe publishes timelines for premium review acknowledgements and decisions and identifies appeal options where employers remain dissatisfied.
For claim-related decisions, there are separate review services and independent review units that handle disputed claim outcomes; these services operate under defined timeframes and procedural rules. Expect formal written outcomes and the ability to seek further review in higher forums if required.
What to do after cancelling Workcover Victoria
After a cancellation takes effect, continue to retain payroll and policy records for the full statutory period and be prepared to certify remuneration for the periods that overlap the policy. This preserves the employer’s ability to seek a credit adjustment or refund later.
Monitor any future premium notices, instalment statements and claim allocations for at least five years, because adjustments or reviews may be triggered by prior-period claims or amended remuneration. Maintain a dispute timeline and seek independent advice early where complex claims or large refunds are at stake.
Address
- Address: GPO Box 4306 MELBOURNE VIC 3001