Servicio de cancelación n°1 en India
Número de contrato:
A la atención de:
Departamento de Cancelaciones – Act Fibernet
2nd & 3rd Floor, No.1, Indian Express Building, Queens Road
560001 Bengaluru
Asunto: Cancelación de contrato – Notificación por correo electrónico certificado
Estimados señores,
Por la presente les notifico mi decisión de dar por terminado el contrato número relativo al servicio Act Fibernet. Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Les ruego que adopten todas las medidas necesarias para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la correcta recepción de la presente solicitud;
– y, en su caso, enviarme el estado final o la confirmación del saldo.
Esta cancelación se les envía por correo electrónico certificado. El envío, el sello de tiempo y la integridad del contenido están establecidos, lo que lo convierte en una prueba equivalente que cumple con los requisitos de la prueba electrónica. Por lo tanto, disponen de todos los elementos necesarios para procesar esta cancelación correctamente, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con la Ley General para la Defensa de los Consumidores y la normativa de protección de datos, también les solicito que:
– eliminen todos mis datos personales no necesarios para sus obligaciones legales o contables;
– cierren toda cuenta personal asociada;
– y me confirmen la eliminación efectiva de los datos de acuerdo con los derechos aplicables en materia de protección de la privacidad.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Atentamente,
11/01/2026
How to Cancel Act Fibernet: Complete Guide
What is Act Fibernet
Act Fibernet is the broadband business of Atria Convergence Technologies, a wired internet service provider that markets high-speed fibre plans across multiple Indian cities and offers packaged bundles with streaming add-ons and mesh Wi-Fi options. Typical offerings range from entry-level 40-100 Mbps plans up to 1 Gbps business/consumer tiers, and the company publishes city-specific plan families (performance, starter, value, power) on its official site.
The provider operates under a standard subscription model with monthly and prepaid multi-month options, occasional promotional bundles that include OTT subscriptions, and equipment provisioning such as routers or mesh nodes. For new-connection failures, Act Fibernet’s public FAQ records a pro-rata refund approach where unused instalment amounts can be returned after the order is closed as unsuccessful.
Customer experience with cancellations
Act Fibernet appears in public forums with a mix of technical praise for speeds and recurring complaints about dispute handling, delayed refunds for prepaid periods and service restoration timelines; these patterns shape what users report when they try to cancel or seek credits.
What users report
Customers on community threads frequently describe long waits for refunds on multi-month prepayments, disputed pro-rata calculations and slow escalation for service outages that precede cancellation requests. Some posts explicitly state they paid for months in advance and experienced extended outages with limited adjustment in subsequent bills.
Recurring issues and practical takeaways
Recurring themes from public feedback include: difficulty obtaining timely credit for non-delivery of service, confusion over how prepaid plans are adjusted after disconnection, and uncertainty about equipment obligations. Users advise retaining transaction records and billing screenshots to support any refund claim.
How cancellations typically work for Act Fibernet
Framework: Act Fibernet’s documentation and user reports indicate three measurable cancellation variables: the plan billing cycle (monthly or multi-month prepaid), any minimum or promotional term, and equipment obligations tied to supplied routers or set-top devices. Public FAQ notes pro-rata refunds for unsuccessful installations; user threads indicate that refunds for service interruptions or early termination of prepaid plans are handled case-by-case and can take time to process.
Notice periods and billing: ISPs commonly align cancellations to the end of a billing cycle. For Act Fibernet, expect billing adjustments to reflect the billing cycle used at purchase (monthly vs prepaid multi-month) and any promotional discounts conditioned on term completion. Where a prepaid plan has remaining unused time, the company’s FAQ signals a pro-rata calculation in limited circumstances such as unsuccessful provisioning, but public reports show uneven outcomes for outages or voluntary mid-term terminations.
Proration, refunds and credits: When Act Fibernet recognises an installation failure the FAQ describes pro-rata refunds and an internal refund ticketing process. For other forms of service shortfall, compensation or refund eligibility will depend on whether the issue amounts to a material breach of the service promise and on the precise terms that governed the subscription. Expect delays where accounts were paid in advance and where refunds require reconciliation against applied promotions or bundled services.
Cooling-off and statutory rights: Australian consumer laws may supply remedies for major failures or misleading representations that affect an Australian customer, but enforcing statutory rights against an overseas provider can complicate timelines and remedies. If you relied on a representation about continuous service or included OTT bundles, those representations can be evidence in a claim for refund or compensation. Keep this distinction in mind when evaluating claims against Act Fibernet.
Documentation checklist
- Contract or service summary: plan name, start date, term length, and any promotional commitments.
- Payment records: receipts, transaction IDs, card statements showing prepaid months.
- Usage and outage evidence: timestamps, speed tests, outage notifications, service-ticket IDs where available.
- Billing statements: statements before and after the period you wish to dispute.
- Correspondence log: dates and summaries of all communications and promised remedial actions.
- Equipment inventory: date of device provision, serial numbers and condition notes.
Subscription plans and pricing (representative)
| Plan (city-specific) | Listed price (INR) | Approx A$ (mid-market, approx) |
|---|---|---|
| Performance pack 50 Mbps | ₹559/month | A$9.28 (approx) |
| Performance pack 100 Mbps | ₹775/month | A$12.86 (approx) |
| Power pack 1 Gbps | ₹2,999/month | A$49.78 (approx) |
Notes: prices are city-dependent on the provider’s published pages and shown here as representative INR figures converted at a 1 INR ≈ 0.0166 AUD mid-market rate (approx). Use the official city plan pages for precise local pricing.
Common contractual risks and how they apply to Act Fibernet
| Risk | How it appears with Act Fibernet |
|---|---|
| Prepaid non-refundable balance | Users report delays or refusals when requesting credit for remaining prepaid months unless the provider accepts a pro-rata refund under specific conditions such as failed installation. |
| Early termination / promotional term clawback | Promotional discounts tied to a minimum term may trigger recovery charges if the term is not completed; expect contractual language that quantifies such recovery. |
| Equipment liability | Routers and supplied devices are typically subject to return or replacement valuation clauses; failure to comply can create outstanding equipment charges on final billing. |
Disputes, chargebacks and regulatory context relevant to Act Fibernet
Legal frame: Australian Consumer Law provides guarantees about services and allows remedies for major failures, including cancellation and refund of unused portions of a service. These statutory rights apply in many situations to local consumers, but practical enforcement depends on the supplier’s legal presence and contractual terms.
External redress: For telecommunications issues within Australia the Telecommunications Industry Ombudsman (TIO) and the Australian Communications and Media Authority (ACMA) are the principal industry-specific avenues for escalated disputes. If a provider’s conduct or billing practice breaches an Australian consumer protection law, those bodies are the regulators or dispute-resolution schemes commonly referenced in local complaints. Note that cross-border enforcement against overseas suppliers may require parallel consumer-protection filings and bank dispute options.
Payment disputes: Where a customer believes a charge is incorrect and internal resolution is insufficient, bank-authorised dispute mechanisms such as a card issuer’s chargeback can be explored, recognising that banks impose time limits and evidentiary standards. Keep records of attempts to resolve the dispute with the provider and copies of billing statements.
What to expect during and after a cancellation with Act Fibernet
Account reconciliation: Expect a final billing reconciliation that addresses the billing cut-off date, any usage up to termination, applied promotions, and equipment liabilities. The provider’s FAQ refers to internal refund-ticket processing for installation failures and a bank remittance process for approved refunds; other refund categories may require manual verification and take longer.
Equipment and residual charges: Final invoices may include charges for unreturned or damaged equipment, early-termination recovery where contractual minimum terms apply, and outstanding usage or administrative charges tied to the plan. Document device serials and condition to reduce dispute risk.
Monitoring post-cancellation: After disconnection, carefully monitor bank/card statements for continuing charges and any applied credits. If an unexpected charge appears, preserve the relevant statements and correlate them with your account documentation. Public reports suggest this reconciliation phase is often where disputes emerge.
Address
- Address: 2nd & 3rd Floor, No.1, Indian Express Building, Queens Road, Bengaluru, Karnataka, India - 560001
What to do after cancelling Act Fibernet
Actionable next steps: retain all contractual documents and payment evidence, keep a chronological log of interactions, obtain and preserve final invoices, and reconcile bank or card statements against the final billing. If a refund or credit is due, expect administrative processing time and keep proof of the expected calculation basis (e.g. pro-rata days).
If a dispute remains unresolved, consider escalation through regulatory or payment-dispute channels appropriate to your situation and preserve evidence necessary to support a claim such as receipts, screenshots and speed/outage records. When relying on statutory consumer remedies for a major service failure, document how the service did not meet the promised standard or description.
Legal remedies: If contractual recovery or statutory remedies are pursued, the merits will depend on the contract terms, the factual record of service performance, and the jurisdictional reach of the remedy. Professional legal advice on enforceability and jurisdiction is recommended where significant sums are at stake.