Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Clubtelco
14/600 St Kilda Rd
3000 Melbourne
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Clubtelco service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Clubtelco: Step-by-Step Guide
What is Clubtelco
Clubtelco is a budget-focused internet and voice provider that has historically offered ADSL and NBN retail plans alongside a yearly membership model. The brand positioned itself on month-to-month plans, no long lock-in contracts for many products, and an annual membership fee that bundled member benefits such as an account manager and promotional offers. Published reporting and archived plan lists show NBN plan tiers spanning low‑capacity 12/1 Mbps options up to higher 100/40 Mbps options, with stated monthly prices historically ranging from about A$35 to A$140 and an annual membership fee commonly described around A$50.
Historically Clubtelco advertised features such as a 30‑day satisfaction guarantee on some NBN packages and no setup fees on certain offers. Plan names, speeds and quotas have changed over time and sources from industry press and user forums show the membership model and shaping policies have been material to customer experience.
Customer experience with cancelling Clubtelco
What users report
Public reviews and forum threads show a mixed picture: some long-term users praise low prices and contract-free flexibility while others report billing errors, difficulty getting accounts closed, and frustration with customer support access. A common review comment reads: "they wouldn't terminate my account despite months of requests."
Multiple forum threads and review pages describe recurring billing disputes after service end and complaints about ongoing annual membership charges or unresolved final bills. Several posts reference escalation to the Telecommunications Industry Ombudsman after telco-level complaints were not resolved to the customer’s satisfaction.
Recurring issues and practical takeaways
From reports and forum evidence, the recurring themes are: inconsistent billing records, unclear application or refunding of annual membership fees, and slow or poor complaint resolution at the provider level. These are the practical takeaways customers have repeatedly emphasised.
Insider tip: keep contemporaneous records of every invoice and any message you receive from the provider. Users who documented dates and amounts had stronger outcomes when the dispute moved to an ombudsman.
How cancellations typically work for Clubtelco
Notice and billing: Clubtelco plans have historically been billed monthly with an annual membership fee separate to the monthly service charge. Cancel timing usually interacts with the billing cycle: because monthly charges and an annual membership can overlap a cancellation date, customers should expect a final bill that reconciles monthlies and any outstanding membership pro rata or fees, depending on the specific plan terms. Sources show the membership fee has been a frequent source of confusion when services end.
Proration and refunds: Proration rules differ by plan. Some historical offers included a 30‑day money back guarantee on new NBN packages; other plan terms and membership charges were not refundable in full in many user reports. Expect that refunds, if applicable, may be processed as an account credit or adjustment rather than an immediate cash reversal.
Cooling-off and consumer rights: Clubtelco’s no-contract positioning does not remove statutory consumer protections. If a sale or contract situation triggers a cooling-off right under consumer law, that statutory right applies; if you believe a contract term is unfair you can seek remedies under the Australian Consumer Law. If a dispute over cancellation or charges cannot be resolved with the provider, escalation to the Telecommunications Industry Ombudsman is a recognised next step.
Documentation checklist
- Account number: from your most recent bill or correspondence.
- Billing history: copies or screenshots of the last 6 - 12 months of invoices and payments.
- Membership fee records: dates and receipts showing annual membership charges.
- Dates and descriptions: short chronology of when you requested service changes or termination and any responses received.
- Reference IDs: complaint or job reference numbers from the provider, if provided.
- Third-party records: bank or card statements that corroborate disputed charges.
Common pitfalls and mistakes to avoid
- 1. Not saving final bills: failing to keep the final invoice makes it hard to dispute post‑termination charges.
- 2. Missing membership details: overlooking the annual membership fee and assuming it is refunded automatically.
- 3. Ignoring small recurring charges: small unresolved amounts can be rolled into larger debts or collection actions.
- 4. No complaint checklist: not recording dates, names and reference numbers reduces leverage if escalation is needed.
- 5. Waiting too long to escalate: ombudsman processes expect you to have first tried to resolve the issue with the provider within a reasonable timeframe.
Representative Clubtelco plan examples
| Plan example | Typical speed / quota | Typical monthly price | Notes |
|---|---|---|---|
| NBN entry tier (historical) | 12/1 Mbps, 10 GB | A$35 (reported) | Reported in launch-era lists; membership fee commonly applied. |
| NBN mid tier (historical) | 25/10 or 50/20 Mbps, various quotas | Varies (examples reported up to A$140) | Speed and quota options expanded across tiers; pricing varied by tier and time. |
| ADSL unlimited (historical) | ADSL2+ variable | Varies (examples reported around A$40) | Previously marketed as low‑cost unlimited in some metro zones. |
Feature comparison and what to watch for
| Feature | What Clubtelco offered | What to verify |
|---|---|---|
| Contract type | Mostly month-to-month, membership required | Confirm if plan is truly no‑lock and how membership interacts with cancellation. |
| Membership fee | Annual membership fee reported around A$50 historically | Check whether the fee is charged at signup, annually, or billed after disconnection in some reports. |
| Refunds / guarantees | 30‑day money back mentioned for some NBN offers | Confirm eligibility windows and how a refund is applied (credit vs cash). |
How to handle disputes and escalations for Clubtelco
Stepwise approach: document the issue, request an explanation in writing (or keep records of any provider responses you receive), and allow the provider the contractually permitted time to reply. If the provider’s response is unsatisfactory, prepare a concise dispute pack with the documentation checklist above and escalate through the formal industry dispute channels.
When escalating, reference key facts: your account details, sequence of events, exact amounts disputed, and what remedy you seek. Keep copies of everything you submit and all provider replies. Ombudsman schemes will generally expect evidence that you raised the issue with the provider first.
Address
- Address: 14/600 St Kilda Rd, Melbourne VIC 3000
What to do after cancelling Clubtelco
Monitor your next two bank or card statements closely for any unexpected residual charges and compare them to the final invoice. If a charge appears that you did not authorise, gather the supporting documentation listed above immediately.
Check whether any provider equipment return policies or outstanding obligations apply to your account and retain evidence of any arrangements or acknowledgements you received. Watch for follow-up communications that reference late fees or outstanding amounts and add those communications to your dispute pack.
If the provider does not resolve a legitimate refund or billing error within the expected timeframes, file a formal complaint with the industry dispute resolution body and reference your documentation. Keep copies of the complaint and any response. Ombudsman review can take several weeks to months depending on complexity.
Finally, consider checking your credit file for entries related to unresolved telco debt if the dispute extends. If a third party becomes involved (collections or credit reporting), maintain a strict paper trail and escalate with the regulator if necessary.