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I hereby notify you of my decision to terminate the contract relating to the Eero service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Eero: Complete Guide
What is Eero
Eero makes consumer mesh Wi-Fi systems and offers an associated subscription that adds security, parental controls and partner services. The core product is hardware: small access points designed to create a single, seamless home network, while subscriptions add features such as threat blocking, ad blocking, device-level controls and identity-theft related benefits.
Historically Eero sold separate subscription tiers (for example eero Secure and eero Secure+) and later consolidated offerings under eero Plus and similar plans. Trial offers are common: monthly plans often include a one-month trial and annual plans may include a longer promotional trial before charging. The company notes that some legacy products or reseller channels may still offer eero Secure while eero Plus is the primary subscription on eero.com.
Subscription plans and pricing
The public information for eero subscriptions shows distinct monthly and annual options, with Australia pricing referenced in support materials. Trial lengths and automatic renewal rules are part of the subscription terms and typically differ by plan type.
| Plan | Billing cadence | Trial length | AU price |
|---|---|---|---|
| eero Plus | Monthly or annual | Monthly plan: one-month trial; Annual plan: two-month trial (promotional) | A$15.99/month or A$159.99/year |
| eero Secure (reseller availability) | Varies by reseller | Varies | Varies |
| No subscription | n/a | n/a | No recurring fee |
How cancellations typically work for Eero subscriptions
Eero subscriptions are described as automatic-renewing services that convert free trials into paid subscriptions if not cancelled before the trial ends. The written terms indicate you should cancel at least 24 hours before the next billing cycle to avoid an automatic renewal charge. If a subscription is cancelled, the service is generally usable until the end of the current paid term, and most terms state there is no prorated refund for time remaining in the then-current period.
In practice this means: watch your billing cycle, note the trial end date and plan start date, and understand that refunds or credits may not be automatic. Where a purchase was made through a third party (app store or authorised reseller) the third party’s billing rules may control renewals and refunds.
Customer experience with cancellations
What users report
User feedback collected from public review platforms and community forums shows recurring themes: surprise renewals after a free trial, delays or difficulty obtaining refunds, and frustration when subscription features are moved behind a paywall or when plans are consolidated into higher-priced options.
Some users have reported that cancelling did not always stop later charges without additional follow-up, while others describe receiving limited communication before price or plan changes were applied to existing subscriptions. These reports do not amount to a universal pattern but are frequent enough to merit caution.
Recurring issues and practical takeaways
- Automatic renewal timing: Trials typically auto-convert; allow at least 24 hours as a buffer before the trial end date to prevent an unexpected charge.
- Billing source matters: App store and reseller purchases may follow different refund/cancellation rules; confirm which channel billed you.
- Refund expectations: Many subscription terms state no prorated refunds for unused time; refunds after mistaken charges are often handled case-by-case.
- Plan consolidation risk: When companies phase out older subscriptions, remaining customers may be moved to a replacement plan at a different price; watch communications about plan changes.
Documentation checklist
- Purchase evidence: Order receipt or proof of payment showing plan type and purchase date.
- Trial start and end dates: Screenshot or copy of the trial offer terms visible at signup.
- Subscription terms: A copy or screenshot of the applicable subscription terms and any promotional text (dates and wording).
- Billing statements: Bank or card statements showing charges and dates.
- Refund correspondence: Any written confirmation of refunds, credits, or support responses.
Common pitfalls and how to avoid them
- Assuming automatic refunds: Terms often exclude prorated refunds; expect that refunds for charges after a trial may require review rather than automatic credit.
- Ignoring third-party billing: If you subscribed through an app store or reseller, that third party’s rules usually govern cancellations and refunds.
- Missing timing details: Trial-to-paid conversion windows can be short; record the exact trial end date and plan start date.
- Relying only on oral statements: Verbal assurances are harder to evidence; keep written records of any communications.
| Feature | No subscription | eero Plus | eero Secure (reseller) |
|---|---|---|---|
| Threat blocking and ad blocking | No | Yes | Yes (varies) |
| Identity theft protection / partner services | No | Included (partner services) | Varies |
| Price example (AU) | No recurring fee | A$15.99/month or A$159.99/year | Varies |
Legal and regulatory considerations that matter for Eero
Automatic renewals and unclear subscription presentation are a regulatory focus. Consumer regulators caution about subscription traps where ongoing costs are not clearly disclosed or cancellation is unduly difficult. These regulatory priorities are relevant where Eero or resellers communicate trial terms, renewals and price changes.
Under consumer law, remedies can be available when a business misleads about subscription terms or fails to honour advertised offers. When raising a dispute, link the specific subscription language and billing evidence to the claim. Keep responses factual and time-stamped.
How to handle a disputed charge or refund request
Problem: unexpected charge after a trial or after an attempted cancellation.
Solution: gather the documentation checklist items, prepare a concise timeline of events and request formal review or escalation under the subscription provider’s published dispute procedures. If the charge remains unresolved, you may have options with your bank or card issuer depending on timing and local payment protections.
Address
- Address: Eero, Inc. 2900 Northwest Clearwater Drive, Suite 200‑79, Bend, Oregon 97703, United States of America
Practical template of actions to consider (problem → solution)
- Problem: Trial converted to paid subscription without clear notice - Action: Record dates and save promotional terms, then seek a review referencing those terms.
- Problem: Charged after cancellation attempt - Action: Compile billing statements and cancellation evidence, request refund review and retain all responses.
- Problem: Plan moved to a higher-priced tier - Action: Seek clarification of the change and any offered alternatives; document communications.
What to Do After Cancelling Eero
After cancellation, monitor your bank or card statements for one full billing cycle. Keep the documentation checklist accessible in case a charge reappears.
If you receive an unexpected charge after cancellation gather your evidence and raise a formal dispute promptly. Consider contacting consumer protection authorities if you cannot resolve a material financial loss through the provider’s processes.
For trials specifically: if your goal is to cancel a trial before conversion, track the trial end date and keep a dated copy of the trial terms and any on-screen disclosures so you can support a claim that the charge was unexpected or not clearly disclosed. Use the documentation checklist to prepare any follow-up.