Service de résiliation N°1 en Australia
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Iinet.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
How to Cancel Iinet: Step-by-Step Guide
What is Iinet
iiNet is a national internet service provider offering a range of fixed and wireless home broadband services, including nbn® plans, 5G home broadband and home wireless alternatives. The company publishes tiered monthly plans with promotional pricing for initial months, minimum charge notices for some offers and hardware provisioning options that can affect final billing. iiNet's public product pages and critical information summaries set out promotional discounts, minimum total charges and hardware non-return fees that are relevant when assessing cancellation obligations and refund entitlements.
Why people cancel
Customers typically seek to cancel because of reliability or speed issues, price increases after promotional periods, moving address or switching providers for better value. Billing and equipment disputes are a common driver of cancellation enquiries. Public reviews and forum posts repeatedly show that billing outcomes and equipment return handling shape consumer decisions to leave.
How cancellations typically work for Iinet
Framework: cancellation rights and obligations are governed by the customer’s agreement with iiNet (the service terms or standard form of agreement), iiNet’s published plan terms (including minimum charges and promotions), and consumer protection law. The Telecommunications Consumer Protections Code and standard form regime govern many telco contract terms and how providers must present termination rights.
Notice and timing: plan pages and critical information summaries show promotional pricing and minimum total charges; these indicate whether a plan effectively creates an initial billing commitment or a minimum total charge that will influence the amount payable if service ends before the promotional or minimum period completes. For some iiNet offers the advertised price applies only for a defined promotional period and credits are forfeited if the plan is cancelled or changed within that period.
Billing cycle and proration: whether you are charged for a partial billing period, and whether you get a pro rata refund for unused days, depends on the plan terms. Industry practice and disputes handling show variation between providers; iiNet documentation discloses promotional credit forfeiture and hardware non-return fees that materially affect the post-cancellation balance. Consumers should therefore treat pro rata refunds as contingent on the specific service terms and any advance payments credited to the account.
Cooling-off and unsolicited agreements: the Australian Consumer Law provides specific cooling-off protections in certain circumstances (for example unsolicited consumer agreements have a 10 business day rescission right). If a sale was the result of unsolicited conduct those ACL rights can override contractual waiver clauses; the ACCC and legal guidance note these statutory protections. Apply the statutory tests to the facts of how the engagement with iiNet occurred.
Hardware, credits and returns: iiNet’s product terms list potential fees for hardware not returned in good working order (for example a listed hardware non-return fee is A$200 for certain modems) and state that some promotional credits are forfeited if a plan is cancelled or changed within the promotional period. These items frequently appear on final invoices after cancellation.
Customer experience with cancelling Iinet
What users report
Source synthesis: public reviews and forum threads show recurring themes: delayed processing of cancellation requests, invoices issued after confirmation of cancellation, difficulty obtaining refunds for amounts charged post-cancellation, and disputes over equipment return and non-return fees. ProductReview entries and community threads include multiple reports of being "still being charged" or receiving partial credits instead of full refunds.
Representative feedback: reviewers recount long interactions to resolve a cancellation, missing or delayed refunds after cancellation, and cases where verification steps (for identity or returns) were cited as reasons for continued billing. Community posts document both resolved and unresolved disputes, with outcomes often depending on escalation.
Recurring issues and practical takeaways
- Billing after cancellation: multiple reviewers report charges appearing after their request; keep contemporaneous records of balances and communications.
- Refund timing and form: refunds or credits can be applied to the account rather than returned to the original payment method; consumers often need to follow up to convert credits into refunds.
- Equipment disputes: modem or device return status and timing can trigger non-return fees; iiNet’s terms list explicit non-return fees for supplied hardware.
- Verification procedures: identity verification and account validation steps are commonly mentioned as prerequisites for finalisation of a cancellation and for processing refunds.
How much to cancel Iinet contract
Variable factors: the monetary consequence of ending iiNet service depends on whether the plan is month-to-month or subject to a minimum total charge or fixed term, whether any promotional price requires a minimum period, and whether there are outstanding device payments or hardware non-return charges. iiNet plan pages show examples of promotional pricing and minimum charge notices that will determine final liability under the contract.
Typical outcomes: for month-to-month plans liability commonly extends to the end of the then-current billing period; for fixed-term or minimum charge offers you may face an obligation to pay the remainder of the minimum total charge or an early termination amount calculated according to the service terms. Do not assume automatic pro rata refunds unless the plan terms explicitly provide for them.
Documentation checklist
- Account identifiers: account number, customer name, billing reference and invoice numbers.
- Plan details: plan name, published monthly price, promotional period and any minimum total charge shown on plan documentation.
- Payment records: bank or card statements showing payments and direct debits relevant to the disputed period.
- Hardware evidence: proof of receipt or return for modems and network devices, including any courier or shipment reference when available.
- Interaction log: dated notes of interactions, confirmation references and any written acknowledgements or finalisation messages received.
Tables: subscription plans and cancellation-relevant features
| Plan type | Representative pricing (published) | Relevant cancellation note |
|---|---|---|
| nbn® plans | A$79.99/mth (example first 12 months then A$94.99/mth; Min charge A$415.99 shown on product page) | Promotional discount may be forfeited if plan cancelled or changed within promotion; minimum charge may determine final payable amount. |
| 5G home broadband | From A$39.99/mth (introductory period then A$59.99/mth) | Introductory credits and period-specific discounts can be lost on cancellation within the promo term. |
| Home wireless broadband | A$49.99/mth (introductory price then A$59.99/mth) | Check device provisioning and return requirements; delays in acknowledging device return appear in customer reports. |
Tables: features compared (cancellation implications)
| Feature | How it affects cancellation |
|---|---|
| Promotional credit | Often conditional; may be forfeited if service ends before promo period ends. |
| Minimum total charge | May require payment of remaining minimum amount or appear on final invoice as outstanding liability. |
| Hardware non-return fee | Documented fees (example: A$200 fee for certain modem non-returns) can be applied if devices are not returned in the required condition. |
| Prepaid credits on account | Credits may be retained as account credit rather than automatically refunded; conversion to a cash refund may require an accounts action. |
Disputes, chargebacks and escalation
Dispute escalation: if a billing or refund dispute is not resolved within the provider’s internal complaint process, industry dispute resolution is available through the Telecommunications Industry Ombudsman (TIO), which handles unresolved telecommunications complaints and provides an independent dispute pathway. Keep the documentation checklist items ready if escalation is required.
Consumer law remedies: statutory protections under the Australian Consumer Law may apply where the provider has engaged in misleading conduct, failed to disclose cooling-off rights for unsolicited agreements, or breached service guarantees. The ACCC and legal guidance outline cooling-off rights and remedies for unsolicited agreements; these can change the contractual outcome.
Bank chargebacks and disputes: if unauthorised or continuing direct debits occur after a cancellation request, financial institutions can sometimes provide dispute mechanisms for unauthorised transactions; document the dates and amounts and raise the issue promptly with your payment provider while you pursue the provider and, if necessary, the TIO.
What to do after cancelling Iinet
Monitor billing statements and your payment method for at least two billing cycles after the cancellation date to confirm no recurring charges are taken. Maintain a clear file with the documentation checklist and any final invoices.
Check final invoices for device charges, early termination amounts or forfeited promotional credits and reconcile these against the plan terms you accepted. If a credit appears on the account and you require a cash refund, request that the accounts team convert the credit and document the outcome.
If the outcome is unsatisfactory, escalate formally within iiNet and, if unresolved, lodge a complaint with the Telecommunications Industry Ombudsman; retain all evidence for the dispute process.
Address
- Address: iiNet Ltd Attn: Customer Service Ground Floor, 502 Hay Street Subiaco WA 6008 Australia