Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Juniper
60 Miller St
2060 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Juniper service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Juniper: Step-by-Step Guide
What is Juniper
Juniper is a medically backed weight-loss programme that combines prescription medication, clinician support and digital tracking as a recurring membership. The official site outlines a clinician assessment, an initial deposit and ongoing monthly deliveries and support, with plans framed around weekly treatments and nutrition and coaching tools. The service markets a 30-day money back guarantee and offers multiple subscription cycles including bundled 3- and 6-month options that affect cancellation rights. Juniper positions itself as a treatment subscription rather than a one-off product, so billing and eligibility reviews are central to how membership continues.
How Juniper subscriptions work
Juniper operates on an automatically renewing subscription model with an initial assessment fee and recurring monthly charges for medication and support. The website lists a deposit applied to the first treatment and a regular monthly cost for ongoing deliveries and practitioner access.
Some plans are offered as bundled cycles (3 or 6 months) that give a discounted rate but restrict mid-cycle cancellation. The bundle terms explicitly state that patients who choose a bundle commit for the length of that cycle.
| Plan element | Typical description |
|---|---|
| Initial deposit | A$199 (applied to first treatment where noted). |
| Regular monthly fee | From A$349 per month depending on plan and clinician recommendations. |
| Money back guarantee | 30-day money back guarantee noted on pricing page; terms apply. |
Subscription plan comparison
| Plan | Billing frequency | Price (A$) | Notable constraints |
|---|---|---|---|
| Juniper Essentials | Monthly | Varies | Lower feature set; limited inclusions versus full programme. |
| Juniper programme (full) | Monthly | From A$349 | Includes medication delivery, clinician support and tracking tools. |
| 3 or 6 month bundle | Monthly charged, committed cycle | Varies (discounted) | Cannot cancel bundle until cycle end per terms. |
Customer experience and cancellation feedback
What users report
Users on review platforms report mixed experiences. Positive feedback highlights responsive clinician support, fast delivery and useful tracking features. Some reviewers praise the coaching and app-based tools as helpful to adherence.
Negative reports focus on billing discrepancies, unexpected charges and problems when stopping payments or ending a plan. Several reviewers describe surprise charges or delays in refunds and express frustration when discounts were not applied as expected. Trustpilot and forum posts show both one-star and five-star reports for similar issues.
Recurring issues and practical takeaways
Common practical takeaways from user reports: check the exact wording of bundle commitments, monitor your statements closely in the first billing cycles, and verify discount application at purchase. Many users recommend keeping records of consultations and order confirmations when disputes arise.
Some reviews emphasise the deposit and eligibility refund mechanics: the site notes the deposit is refundable if you are found ineligible or change your mind before treatment proceeds. This is often cited as a helpful safeguard in early stages.
Important billing and legal points for Juniper
Juniper subscriptions are billed on a recurring basis. Expect regular monthly charges unless you have a specific bundled contract that states otherwise. The presence of bundled cycles means some customers cannot cancel until the end of that cycle.
The site advertises a 30-day money back guarantee; the guarantee and deposit refund are subject to terms and clinical eligibility checks. Keep records of the dates when you entered the programme and when charges posted.
Refunds, proration and disputes
Refund outcomes depend on timing and the specific plan terms. For example, bundle plans often prohibit mid-cycle cancellation or refunds for the remainder of the cycle. Expect proration rules to depend on the published terms or the bundle conditions.
If a refund is promised under the 30-day guarantee, monitor your bank or card statements and keep the refund timeline in writing. If an amount is charged in error and you cannot resolve it through ordinary channels, you can consider a formal dispute with your payment provider as a last resort. Keep documentation to support any dispute.
Documentation checklist
- Order confirmation: date, plan name, deposit and advertised price.
- Consultation records: clinician notes, eligibility decisions and dates.
- Billing statements: card or bank entries for initial and recurring charges.
- Promotion records: any referral or discount codes you used at purchase.
- Refund or guarantee terms: screenshots or copy of the 30-day money back guarantee language.
- Bundle terms: documentation showing any 3- or 6-month bundle commitment.
Common pitfalls and mistakes to avoid
- 1. Assuming all plans behave the same - bundled plans often restrict mid-cycle cancellation.
- 2. Missing the deposit mechanics - the deposit may be refundable only under eligibility rules.
- 3. Not keeping proof of promotions or referral discounts, which are frequently disputed.
- 4. Waiting to check bank statements - early billing cycles are when most errors appear.
Practical tips from a cancellation specialist
First, collate all documents listed in the checklist before you begin any action. Next, timestamp and save confirmation pages or screenshots showing terms, deposit receipts and promotions.
Additionally, track the billing cycle date so you know when the next charge will hit your account. Most disputes are easier to resolve if you can show a clear timeline. Keep interactions professional and factual; summarise conversations in writing and store those summaries with dates.
What to expect after you notify Juniper about stopping a plan
Expect an eligibility or clinician review if medication delivery or prescriptions are involved. Juniper’s model ties prescriptions to ongoing consultations, so a change in clinical status can affect whether the service continues.
If you were on a bundled 3- or 6-month plan, anticipate that the bundle terms may restrict immediate refunds or mid-cycle termination. For non-bundled monthly subscriptions, refund and proration outcomes will depend on the applicable terms and any advertised guarantee.
Address
- Address: 60 Miller St, Sydney, New South Wales 2060
How regulators and consumer protections relate to Juniper
Consumer protections around medical subscriptions focus on clear terms, truthful advertising and the right to remedies when services are not delivered as described. For Juniper this means advertised guarantees and bundle restrictions must be applied according to the published terms. Keep records to show any mismatch between what was sold and what you received.
If you believe the company has not followed its published terms, consumer authorities and payment-provider dispute processes are options. Use them as a last resort and only after assembling the documentation checklist.
What to do if you encounter billing errors or delays with Juniper
Act quickly: compare the transaction dates, amounts and plan descriptions to your documentation. Note any unexpected dosage or product changes, because some complaints mention receiving a different medication strength than expected. Keep those records with the billing evidence.
When refunds are delayed, keep follow-up notes and dates. If a promise of refund is made, write down the deadline provided and watch your statement for the posted credit. Escalation paths exist through consumer agencies and payment providers if internal resolution fails.
What to do after cancelling Juniper
Review your documentation checklist and archive all records in a single folder for at least 12 months. Monitor bank and card statements for any residual or recurring charges and match them against your cancellation timeline.
Consider arranging a clinician follow-up if you were receiving prescription medication as part of the programme. Plan for continued care and a safe transition away from any medication or clinical monitoring the programme provided.
Finally, if you anticipate needing proof of a successful cancellation or refund, retain the documentation and be prepared to use formal dispute channels with your payment provider or consumer authority if necessary.