Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Shaw
90 - 100 Lee Holm Road
2760 St Marys
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shaw service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Shaw: Complete Guide
What is Shaw
Shaw refers to Shaw Academy, an online education provider offering interactive classes across topics such as finance, photography, marketing, technology and health. The organisation was established in 2013 and is registered in Dublin with operations and students worldwide, including many subscribers in this market.
Shaw commonly markets a short free trial followed by a recurring membership that grants access to course content and optional paid toolkits or resources. Regulators have investigated Shaw for problems tied to trial conversions, cancellations and refunds.
Subscription structure and plan snapshot for Shaw
Official plan labels and local A$ pricing for Shaw are not always presented consistently across channels. Historically the service has offered a trial period that converts to a recurring paid membership and optional add-on toolkits. Several independent user reports cite one-off toolkit charges and recurring membership debits after trial expiry.
| Plan element | Typical description for Shaw | AU price (observed or Varied) |
|---|---|---|
| Trial access | Short trial (commonly 28 days) that may require card details and gives limited course access | Varies |
| Monthly membership | Recurring access to course catalogue and live sessions; billing cadence may be monthly or quarterly for some accounts | Varies |
| Annual or lifetime offers | Occasional promotions for longer-term access; some users report lifetime offers being rescinded | Varies |
| Course toolkit / items | Optional paid resources that some users report being charged for during onboarding | User reports cite amounts such as A$59.99 and A$190.99 as examples from billing complaints. |
Because public pricing is inconsistent and frequently disputed by customers, the table uses "Varies" for official A$ amounts unless explicitly reported by users.
How cancellations typically work for Shaw subscriptions
From a financial perspective the key mechanics that affect cost and refunds are: trial conversion timing, the billing cycle at the moment of cancellation, and whether optional toolkit charges were applied separately. Reports show many disputes arise where members believe they cancelled within a trial yet were charged when the billing cycle rolled over.
Notice periods: Shaw’s marketing historically references a trial window and ongoing membership terms. Timing matters because charges processed after trial expiry are usually treated as authorised under the membership terms unless evidence shows otherwise. From a consumer-rights angle, the exact membership terms determine whether a charge is reversible.
Billing cycles and proration: User reports indicate Shaw has used monthly and sometimes quarterly billing. Proration for partial billing periods is not commonly reported as standard practice; that means cancelling partway through a paid cycle often does not generate a partial refund unless specified in the membership terms.
Cooling-off period and statutory rights: Where a consumer can show they cancelled before trial expiry, regulatory action has led to refunds in aggregate. The ACCC pursued Shaw over difficulty cancelling free trials and secured commitments and refunds for affected consumers. This demonstrates there can be a regulatory remedy when documentation supports an early cancellation.
Customer experience with Shaw cancellations
What users report
Users consistently report difficulty with trial-to-subscription conversions, unexpected toolkit charges and slow or incomplete refunds. Many complaints describe repeated or automated billing attempts after cancellation was requested.
Examples from public reviews include allegations of being billed during a trial, receiving toolkit charges without clear consent, and prolonged contact attempts to obtain a refund. Some users reported success by raising disputes with their bank or payment provider.
Recurring issues and practical takeaways
1. Trial conversion disputes: Several reports note that free trial end dates and conversion triggers are points of contention; consumers who track trial end times and have contemporaneous records tended to have stronger cases.
2. Toolkit and add-on charges: Users flagged unanticipated toolkit charges as a frequent source of disagreement. These are often billed separately and can appear as single or repeated debits.
3. Refund speed and remediation: Regulatory involvement led to refunds for a cohort of affected consumers. Where the regulator intervened, Shaw agreed to refund customers and improve cancellation processes.
Documentation checklist
- Proof of purchase: transaction record or card statement showing the date and amount.
- Trial start and end evidence: screenshots or records that show when the trial began and any dates presented at signup.
- Payment authorisation details: merchant descriptor on your statement, dates of repeated debits and amounts.
- Correspondence log: dates you contacted the service, short notes summarising responses or lack of response.
- Dispute records: complaint reference numbers from your payment provider or regulator if you lodged one.
Financial and legal considerations tied to Shaw subscriptions
From a financial-advisory viewpoint, recurring charges that are unexpected erode budgets quickly; reported individual incidents range in user accounts from modest amounts like A$59.99 to larger one-off debits near A$190.99. Treat each recurring debit as a line item in your monthly budget until it is definitively closed.
Regulatory action: The ACCC's investigation and negotiated refunds demonstrate that systemic cancellation failures can trigger enforcement and that evidence can sway outcomes. If a regulator has already acted, the existence of that action strengthens an individual’s case when similar patterns recur.
Dispute and chargeback strategy: From a cost-benefit perspective, escalating to a payment dispute can return funds but may also require documentation and time. Success rates vary by bank and payment network, but several public reports indicate disputes did lead to refunds for some consumers.
| Consideration | Shaw-specific indicators |
|---|---|
| Evidence strength | Trial screenshots, immediate cancellation timestamps and bank debits linked to Shaw are persuasive. |
| Expected time to resolution | Public reports vary; regulatory remediation occurred months after concentrated complaints. |
| Typical user recourse | Payment dispute with bank or regulator complaint; public reporting sites and aggregated complaints influenced regulatory action. |
Common pitfalls and mistakes to avoid when managing Shaw charges
- 1. Relying on memory alone: absence of timestamped records weakens later disputes.
- 2. Ignoring small toolkit debits: small charges can continue or lead to larger recurring billing.
- 3. Not reconciling merchant descriptors: the name shown on a statement may differ from the marketing name.
- 4. Delayed action: the longer a disputed debit remains unchallenged, the harder recovery can be.
Regulatory context relevant to Shaw
Regulation matters because where many consumers reported cancellation problems Shaw became the subject of an ACCC investigation that led to refunds for around 450 consumers totalling about A$50,000. That action confirms there is regulatory recourse for systemic cancellation and refund failings.
From a legal perspective, the consumer guarantee and unfair contract terms provisions can be relevant if marketing or trial disclosures were misleading with respect to billing and cancellation. For Shaw specifically, documented evidence showing cancellation attempts before trial expiry contributed to remedial outcomes in the regulator’s process.
What to expect after a cancellation or payment dispute involving Shaw
Timing: refunds or remediation can take weeks to months depending on the payment provider or regulatory processes. Public reports show varying timelines and, in aggregate cases, regulators negotiated refunds after investigations.
Possible residual charges: accounts with multiple payment attempts or toolkit purchases sometimes show follow-up debits; monitor statements closely for several billing cycles after an attempted cancellation or dispute.
Record retention: keep all records for at least 12 months; regulators and payment providers will often request historical evidence when assessing complaints.
Alternatives and value comparison
From a cost-benefit angle, assess whether the learning outcome justifies recurring fees. Many mainstream platforms offer transparent pricing and clear refund policies; review those as alternatives if the risk of opaque billing is unacceptable.
| Feature | Shaw (observed) | Typical alternatives |
|---|---|---|
| Pricing transparency | Reported inconsistencies in trial conversion and add-on charges | Clear published monthly/annual fees and pro rata policies |
| Refund policy | Instances of dispute; regulator intervention resulted in batch refunds | Published refund windows and standardised processes |
| Content access | Interactive live classes and recorded modules reported | Recorded courses, verified certificates, university-backed pathways |
Address
- Address: 90 - 100 Lee Holm Road St Marys NSW Australia, 2760
Practical next steps and actions to protect finances
From a financial optimisation standpoint, treat any ongoing unexpected subscription as a recurring liability and remove it from planned discretionary spend until resolution. Track the exact debit amounts and dates and prioritise assembling the documentation checklist above before approaching payment providers or regulators.
Escalation choices should weigh time versus likely recovery. If the disputed amount is material relative to your budget, a formal complaint to a regulator or a payment dispute may be justified. Public reporting platforms often aggregate complaints that influence remedial outcomes; Shaw has been subject to such aggregation previously.
Finally, re-evaluate whether the educational value justifies future recurring subscriptions. Where uncertainty about billing transparency exists, favour single-purchase or clearly-invoiced options to reduce recurring-cost risk.