Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Teksavvy
800 Richmond Street
N7M 5J5 Chatham
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Teksavvy service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Teksavvy: Complete Guide
What is Teksavvy
TekSavvy is an independent internet service provider known for reselling access on major Canadian networks and offering internet, TV and digital home phone services. The company offers a mix of DSL, cable and fibre packages, promotional bill credits on select plans, and hardware options including rent-to-own arrangements and one-year warranties. TekSavvy markets month-to-month availability on many packages while operating promotional terms and credits for specified periods.
For the purposes of cancellation planning, TekSavvy’s public policy pages set out specific rules on refunds, hardware returns, downtime credits and processing timeframes; those provisions shape what customers can expect when they terminate service.
Customer experience with Teksavvy cancellations
What users report
Users report a range of outcomes: many long-term subscribers praise value and support, while other customers describe billing, hardware-return and speed issues that complicated their termination experience. Review platforms show mixed scores and direct user comments about refunds and ongoing billing after a cancellation.
On discussion forums and community threads, practical notes from customers include claims that billing generally begins at activation and that downtime credits or prorated refunds may be applied when service was not deliverable. Some customers emphasise retaining records of hardware returns and final invoices.
Recurring issues and practical takeaways
Recurring patterns in public feedback: disputed final charges after cancellation, delays in receiving hardware refunds, and disagreement over whether downtime credits apply. Many reports focus on evidence and timing rather than the wording of the contract.
Practical takeaway: keep contemporaneous records of account balances, activation dates, invoices and any acknowledgements; those items are the central evidence relied upon in disputes and ombudsman cases.
How cancellations typically work for Teksavvy subscriptions
Framework: TekSavvy’s published cancellation policy governs notice windows, refund calculation, hardware returns, processing lead times and downtime credits. The policy treats activation/installation timing and hardware condition as determinative for refund eligibility.
Notice windows and timing: TekSavvy’s policy sets a specific window for cancellation prior to scheduled installation to obtain full refunds of activation and monthly service fees. When service has already been activated, refund calculations are performed on the basis of unused days remaining in the monthly billing cycle. Allow for the policy processing time noted by the provider.
Proration and final invoice: Refunds for unused prepaid fees are calculated pro rata using the number of days left in the monthly billing cycle after the cancellation date. Postpaid usage and outstanding charges may appear on a final invoice and reduce any refund.
Hardware and related fees: Hardware charges are subject to verification on return; damaged or missing components can lead to partial refunds. TekSavvy documents a restocking fee for returns after the first 30 days and limits on refunds for returns more than 90 days post-installation. These hardware rules directly affect the net refund.
Downtime credits: An account may be eligible for downtime courtesy credit if the outage is vendor-side and after adequate troubleshooting. Credits are applied to the account and can appear on the next invoice when eligibility is verified.
Processing and refund timing: TekSavvy’s policy states a standard processing interval for cancellations and a target timeframe for issuing refunds once eligibility is confirmed; refunds are calculated according to the billing cycle and the provider’s documented methods. Monitor invoices for the specified processing period.
Plans and pricing recap (converted to A$ - approx)
| Plan type | Typical CAD price (source) | Approx A$ price | Notes |
|---|---|---|---|
| Low-bandwidth DSL (example) | $32.95 CAD | A$36 (approx) | No fixed term; promotional credits possible. Pricing varies by region and availability. |
| 100 Mbps cable | $48.95 CAD | A$53 (approx) | Often offered with 12-month bill credits on promotions; subject to local availability. |
| Fibre / 1 Gbps | $77.95 CAD | A$85 (approx) | Selectable in limited regions; promotional bill credits may apply. |
Comparison table: plan features and cancellation implications
| Feature | Implication for cancellation |
|---|---|
| No fixed-term/month-to-month | Generally avoids early termination fees but promotional credits and activation refunds are governed by timing rules. |
| Promotional bill credits | Credits can affect the effective monthly price and may be reconciled on cancellation; review the promotion terms and your first invoices. |
| Rent-to-own or purchased hardware | Returned hardware is inspected; refunds may be partial if components are missing or damaged; restocking fees apply after 30 days. |
Documentation checklist for cancelling Teksavvy
- Account details: retain the account holder name, account number and activation date as shown on invoices.
- Invoice history: save the last 3-6 invoices showing billing cycle dates, payments and any credits.
- Proof of payments: bank statements or card statements that show payments and refunds.
- Hardware records: serial numbers, purchase receipts, return tracking references and photos of items prior to return.
- Service logs: outage dates, speed tests and troubleshooting records if you intend to claim downtime credits.
- Correspondence log: dates, summaries and the names/IDs of any representatives you interacted with (keep this as a timeline of events).
Common pitfalls and contract points to watch with Teksavvy
Activation fees and installation timing are decisive: cancellations placed within a narrow pre-installation window may have reduced refund rights compared with cancellations made earlier. Check the activation-related refund rule carefully.
Hardware condition affects returns: if hardware components are missing or damaged you should expect partial refunds or restocking charges. Keep photographic proof and serial numbers.
Promotional credit reconciliation: promotions that provide monthly bill credits often reduce the effective price for a set period; terminating service before the promotional period ends can change the net balance due. Review promotional fine print.
Disputes, chargebacks and escalation paths for Teksavvy
Start with documentary evidence aligned to the provider’s policy: invoices, payment records, hardware receipts and trouble-ticket logs are the primary evidence relied upon in a dispute. TekSavvy documents its complaint procedures and refers unresolved matters to the Commission for Complaints for Telecom-television Services (CCTS) as an independent escalation option.
If a refund is delayed or a final invoice appears inaccurate, compile a clear timeline and the financial records that support your position before seeking an independent review. Ombudsman or industry dispute bodies will generally expect you to have attempted internal escalation first.
Address
- Address: 800 Richmond Street Chatham, Ontario, N7M 5J5
What to do after cancelling Teksavvy
After cancellation, monitor your bank or card statements for at least two billing cycles to verify that pro rata refunds, credits and any final invoices have been applied according to the provider’s stated schedule. Keep records of what posts and when.
If you identify an unexpected charge, prepare a concise dispute packet: invoice copies, proof of payment, hardware return evidence and a timeline of contacts. Use the provider’s documented escalation channels and, if unresolved, consider an independent complaint body.
Finally, preserve all original documents and screenshots for at least 12 months; these are typically sufficient for an industry ombudsman or a financial institution to assess a billing dispute or refund claim.