Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Tpg
PO Box 1844, Macquarie Centre
2113 North Ryde
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Tpg service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Tpg: Complete Guide
What is Tpg
TPG is a national telecommunications provider offering fixed-line internet (nbn and fibre options), home wireless and mobile services, plus legacy ADSL bundles. The company markets a range of no lock-in and fixed-term plans, promotional first‑month or first‑6‑month pricing and options to use a supplied modem or bring your own device.
TPG’s publicly listed plan pages show sample prices and feature tiers such as nbn bundles, 5G home broadband and SIM only mobile plans, and they publish critical information summaries and extra pricing details for each plan.
| Plan type | Promotional price | Standard price | Notes |
|---|---|---|---|
| nbn bundle | A$54.99/mth (example promotional) | A$74.99/mth | Promotional pricing for first 6 months on some plans. Check CIS for exact plan terms. |
| 5G home broadband | A$39.99/mth (promo) | A$59.99/mth | Plug-and-play option; modem may be included. |
| TPG fibre | A$0/mth for 6 months | A$79.99/mth | Promotional offer on selected fibre plans. |
How cancellations typically work for Tpg
TPG sets out cancellation rules in its plan critical information and pricing pages: for many residential nbn bundles the company requires a 30‑day notice period for termination on standard contracts and no cancellation fee if you are outside a fixed minimum-term. If you are still within a fixed term, early termination or contract payout fees may apply and are specified in the plan’s critical information summary.
TPG’s extra pricing documents list potential fees and chargebacks that commonly affect leaving customers: modem costs if a supplied modem was not returned, setup or prepayment balances on older ADSL bundles, and a possible contract payout amount (examples list up to A$350 depending on plan). These items are plan specific and should be checked against the Critical Information Summary for your account.
Notice periods, billing and proration
Most residential plans show a 30‑day notice period; monthly billing cycles mean you may be charged for the current billing period. TPG’s public pages indicate that notice periods apply even on some no lock‑in contracts as a 30‑day administrative requirement.
Cooling‑off, refunds and equipment
TPG publishes standard consumer protections such as cooling‑off rights where applicable, and a modem or equipment charge may be recoverable if a supplied device is not retained for the agreed period. Refund timelines and whether promotional credits are clawed back on early termination depend on the specific plan CIS.
Customer experience with cancellation
What users report
Public reviews and forum threads show a mix of experiences: many customers report billing friction during cancellation, repeated requests for identity verification, and delays between making a cancellation request and receiving confirmation. These reports appear frequently on consumer review sites and community forums.
Review excerpts often describe long wait times, repeated follow ups and occasional billing after a customer believed the service was ended. Short, representative customer remarks used repeatedly in reviews include phrases such as "worst customer service ever" and claims the cancellation process was difficult. Use these reports to anticipate possible issues.
Recurring issues and practical takeaways
Users commonly report three practical problems: ambiguous confirmation of cancellation dates, apparent overlaps where a customer is billed after the requested cancellation date, and additional charges tied to supplied equipment or minimum‑term payouts. Whirlpool threads and ProductReview pages contain multiple such examples.
Practical takeaways from real user feedback: check the plan’s Critical Information Summary to confirm any early termination amounts, be prepared to verify account identity and track billing cycles so you can spot any unexpected charges quickly.
Documentation checklist
- Account reference: recent invoice number or account identifier.
- Plan critical information summary: the CIS for your active plan showing termination and payout terms.
- Proof of payments: bank/credit card statements around the period you are cancelling.
- Equipment records: serial numbers or return records for supplied modem if applicable.
- Correspondence log: dates and short notes of any exchanges with the provider and any reference numbers received.
Billing, refunds and chargebacks
Expect these items to matter when you end service with TPG: outstanding setup or prepayment balances on legacy ADSL bundles, contract payout fees if inside a fixed term, and modem or equipment charges where a supplied device’s value is recoverable. TPG’s pricing pages cite examples such as a modem maximum fee and setup charges on older plans.
If you believe you were charged incorrectly after giving notice or after service ended, gather documentation and raise a dispute through the provider’s formal complaint process. If internal escalation does not resolve the issue, external dispute avenues are available. TPG’s terms reference a complaints handling process and escalation to customer relations.
When to consider dispute escalation
The Telecommunications Industry Ombudsman (TIO) receives complaints from telco customers and handles disputes that remain unresolved after the provider’s internal process. Industry reporting shows TPG among the carriers referred to external dispute processes, and ombudsman data can be relevant if internal resolution stalls.
As a consumer-rights specialist, note that regulators track complaint volumes and outcomes; patterns of repeat customer billing after cancellation are among the issues commonly escalated. Keep your evidence organised before lodging any external complaint.
Common pitfalls and mistakes to avoid
- 1. Assuming immediate stop: some customers expected immediate service stop but were still billed for the billing period; check the plan CIS for notice timing.
- 2. Ignoring equipment obligations: leaving a supplied modem out of account reconciliation can create post‑departure charges.
- 3. Failing to check promotional terms: promotional credits may be reversed if you leave before a promotional period ends.
- 4. Not keeping a timeline: lack of documentary evidence makes it harder to resolve billing disputes.
- 5. Overlooking minimum‑term payouts: the CIS will show any contract payout or early termination amount; do not assume zero fee without checking.
Service variations: nbn, ADSL and mobile specifics
TPG’s product pages show that nbn bundles are treated differently to legacy ADSL2+ bundles and mobile plans. For example, ADSL2+ bundles include setup and prepayment calculations on older plans while nbn bundles point to 30‑day notice and specific early termination formulas.
| Service | Typical cancellation note | Fees that may apply |
|---|---|---|
| nbn bundle | 30‑day notice commonly required; check CIS for contract length. | Contract payout up to plan‑specific amount; modem return may affect charges. |
| ADSL2+ bundle | Legacy plans can include setup refunds and prepayments; availability limited to certain exchanges. | Setup fee, minimum charge, early termination according to older plan terms. |
| Mobile / SIM only | Mobile plan cancellations commonly generate complaints about delayed porting and lingering bills in public reviews. | Outstanding call/data charges and porting disputes are the typical issues. |
How to interpret your plan’s critical information summary
The CIS contains the contract length, any early termination method for calculating payouts, a description of included equipment and any promotional conditions. TPG’s site links CIS documents from plan pages, and these are the authoritative source for contractual obligations. Always locate the CIS for the exact plan you subscribed to.
What users do when billing remains after cancellation
Public feedback shows customers often escalate unpaid billing via formal complaints when internal resolution is slow. Ombudsman reports and industry commentary note that TPG has been among providers with a measurable share of referred complaints, so external escalation is a known path where internal processes do not resolve disputed charges.
Address
- Address: Mail: PO Box 1844, Macquarie Centre, North Ryde, NSW 2113
What to do after cancelling Tpg
After you have initiated the cancellation process, actively monitor your bank or card statements for the next two billing cycles and match posted transactions to the timeline and documentation you kept. This helps detect any unexpected charges quickly.
If you see an incorrect charge, gather the CIS, invoices, proof of payments and any confirmation references you received and follow the provider’s formal complaint procedure. If you cannot obtain a satisfactory outcome internally, consider escalation to an external dispute body that handles telecommunications complaints.
Finally, update any services that relied on the cancelled account - such as email forwarding, business contact details or auto‑payments - to avoid interruptions. Retain documentation for at least 12 months in case a late charge or refund issue arises.